Roseville Chevrolet

Great experience Everything was straightforward And the customer service was great Plus paperwork was fast They walkedMe through the whole process really fastIt's jus Everything was straightforward And the customer service was great Plus paperwork was fast They walkedMe through the whole process really fastIt's just great service Thanks for everything More

I will never go anywhere else ever again! I moved a few years ago to Elkgrove and had a bright idea to service my GMC at the dealership in my area as opposed to driving out to Roseville which I moved a few years ago to Elkgrove and had a bright idea to service my GMC at the dealership in my area as opposed to driving out to Roseville which was my normal routine. Well my bright idea quickly turned into a nightmare after returning back several times to this dealership for the same issue and never getting the issue resolved hundreds of dollars later. I even made the mistake of alerting them that i couldnt find my wedding ring after dropping it in the vehicle on vacation (which of course they couldnt locate and I never found) but thats another post. Anyways I decided to return to the Roseville Chevy service department to have them look at this airbag issue. I met Tom my service advisor the morning of my appointment (which was scheduled with no delay and super easy, I must add) and I explained the issue and provided him with my tidy binder of service receipts (which he was very gracious for hint hint) and history of my vehicle. He automatically let me know that this was going to be thoroughly examined and they would complete the oil change I needed and provided me with options for that which he explained the differences but did not push me to go with the higher priced services which was not the case with the other pushy dealership. He said that given the history, it might be best to leave the car overnight and arranged a rental since I had kids and a toddler to pick up thay day. He made no promises that the rental car would be covered under the warranty but would keep me informed each step of the way (and he did!) I mentioned to him that I noticed the the RPMs were high on acceleration as I was leaving and he also handled that. Tom called me that evening and followed up as we went along . I was always able to reach him when i missed his call and never had to sit on hold for too long at all. By the time he called me the next afternoon letting me know the vehicle was ready, They fixed my RPM issue which was still covered by my warranty, they located and fixed the airbag disconnection issue and since I had paid the other dealership 3 times already to fix Tom went above and beyond and after clearing it with the manager there they fixed it for me free of charge! I wound up paying for my oil change and driving out of that dealership with a vehicle that has driven like new ever since. I am very weary when it comes to car repair places and dealerships however after dealing with Tom and the people over at the John L Sullivan Chevy in Roseville I couldn't be more happy and at ease taking my vehicle back to them for now on! As a single mom and a veteran the customer service matters as much as the quality of service. And these guys are to be noted as being honest and definitely qualified professionals. These are the types of reviews I wish I had the pleasure of writing more often! Thank you Tom and to the guys and girls you work with there at John L Sullivan Chevrolet of Roseville! More

Martin was a Boss! Martin assisted us in finding our new vehicle. To our surprise he wasn't pushy but an excellent salesman and and even more cool dude. We were happy to Martin assisted us in finding our new vehicle. To our surprise he wasn't pushy but an excellent salesman and and even more cool dude. We were happy to be the first car sale and do the honors of cutting his tie. Thanks again everyone for your help! I will say this. We did request for the car to be recleaned because it was still dirty and found that it still wasn't all clean. That was the lowlight of our time but the in person services were great!!! Thanks again guys! More

In & out Brought my kids with, if we would have had to wait long there is plenty to do in the waiting for everyone, see you guys soon for my family's next vehi Brought my kids with, if we would have had to wait long there is plenty to do in the waiting for everyone, see you guys soon for my family's next vehicle. More

Service Excellent friendly service. My wait time very short. In and out. Friendly and professional staff throughout the service department. Thank you for the Excellent friendly service. My wait time very short. In and out. Friendly and professional staff throughout the service department. Thank you for the great service. More

Quick and easy Everyone was helpful got the job done and I’ll be back I answered all my questions They where very helpful in helping me sulect some Products to Everyone was helpful got the job done and I’ll be back I answered all my questions They where very helpful in helping me sulect some Products to keep my car looking new More

Very good Me atendió Miguel e.hizo un excelente trabajo, muy buena atención y muy cordial, lo recomiendo, no lo pierdan es muy buen trabajador y muy buena perso Me atendió Miguel e.hizo un excelente trabajo, muy buena atención y muy cordial, lo recomiendo, no lo pierdan es muy buen trabajador y muy buena persona. More

won't stand behind your words, we order leather seats in the truck ,they send it out,to have it done and the job looks like chap,we took it back in they said they fit it ,looks the we order leather seats in the truck ,they send it out,to have it done and the job looks like chap,we took it back in they said they fit it ,looks the same, they told us that the best they can do, so now I got to live with it,every time I get the truck I'm so disappointed at the job and at sullivan chevrolet, The whole talk about the truck with friends and family is about the seats, More

Great Experience The most fun.....have purchased cars before and this was the best..very nice people. Will recommend to anyone who will listen. Friendly people .Beauti The most fun.....have purchased cars before and this was the best..very nice people. Will recommend to anyone who will listen. Friendly people .Beautiful show room. More

Excellent Service Alex was absolutely wonderful. Very attentive, very sweet, and got my vehicle in and out quickly. I would definitely recommend him and John L Sullivan Alex was absolutely wonderful. Very attentive, very sweet, and got my vehicle in and out quickly. I would definitely recommend him and John L Sullivan to a friend. More