Roseville Chevrolet

JLS always does a great job I'm driving a Chevy BoltEV which now has gone 15,000 (very happy) miles. I have gone to their service department only a few times. They do a great job I'm driving a Chevy BoltEV which now has gone 15,000 (very happy) miles. I have gone to their service department only a few times. They do a great job. Everyone is helpful, knowledgeable and courteous. I am very satisfied with John L. Sullivan's Service Department. Reminds me of the same type of high quality service I've received at Porsche, BMW, Alfa Romeo, Mercedes Benz shops over the years. More

Unauthorized excessive credit Inquiries jeopardizing credit This will confirm a situation that occurred when I was waiting in the show room, during which time a nice elderly gentlemen got up and started yelli This will confirm a situation that occurred when I was waiting in the show room, during which time a nice elderly gentlemen got up and started yelling at the finance manager calling him a crook and some other profane words. I thought it might be a isolated incident, so I continued working with my salesmen. I was at the dealership for more than ten hours to purchase a car and finally narrowed it to a choice out of three. A necessary criteria was a vehicle with fewer then 30,000 miles and was certified. The Finance manager offered me one with more than 40,000 miles, despite my clear requirements not to exceed 30,000 miles; Moreover the vehicle was not certified. After my brief protest the Finance Manager became disrespectful and yelled at the salesman accusing him of lying to me regarding the "Certified" status even after confirming a "Certified" sticker was posted on the vehicle's window. The Redline for me was having the Finance Manager pressure me into purchasing an additional warranty after confirming the vehicle had an existing bumper to bumper "Certified" Warranty. This indignant disposition continued when I distinctly and Clearly, noticed this Finance Manager to limit the credit inquiry to ONE! I WAS SO ADAMANT ABOUT THIS SPECIFIC ISSUE I NOTICED NOT ONLY THE FINANCE MANAGER BUT THE SALESMAN AND THE SALES MANAGER. All three men were present during this specific request, However, the Sales Manager assured me only Golden One Credit Union would receive the inquiry. I learned a week later the Finance Manager made Six additional Credit inquiries despite having received an approval from Golden One. This put in jeopardy my valued positive Credit Rating and my potential Credit Standing. I called Serge the finance manager, and he confirmed my demand to limit my Credit inquiry to One and attempted to defend his placing additional inquiries by claiming my credit denial by Golden one made the added inquiries necessary. I told Serge this was a blatant disregard for the truth as I received an approval letter from Golden One Credit Union with the requested finance amount and an interest rate commensurate with my credit score. John L. Sullivan Had no right to run six additional inquiries and no right to jeopardize my credit status. I attempted to contact John L Sullivan and received no return calls and no apology. I am determined to contact not only the Credit bureau and the better business bureau and I intend to seek legal counsel for possible adjudication. I am a totally dissatisfied Customer. I expect and demand a letter of apology, letters to all three credit bureaus confirming the error and request a correction to my credit. More

Check Engine Light I had a check engine light and the part that need to be replaced was not made anymore. Courtney went to great lengths to find the part for me in a jun I had a check engine light and the part that need to be replaced was not made anymore. Courtney went to great lengths to find the part for me in a junk yard. More

Catalytic Converter Replacement I had the catalytic converter replaced. Always a good experience. Steve ordered the parts and followed up with me within days to schedule an appt. tha I had the catalytic converter replaced. Always a good experience. Steve ordered the parts and followed up with me within days to schedule an appt. that worked with my schedule. Everyone is always friendly and professional. More

Please provide customer service training I should have known something was not professional about this place when the customer service lady laughed when I got my bill for $1,000 during my fir I should have known something was not professional about this place when the customer service lady laughed when I got my bill for $1,000 during my first visit. The first time, I brought my vehicle in, my service advisor, Tom, told me I needed a new catalytic converter and informed me it would arrive 4-6 weeks. Tom never contacted me regarding any follow up status on the part. Each time I called, which was every other week, I was informed Tom would call me or I would get the run around. After four months my phone call was answered by the parts manager (Bryan?) who told me the part is always in stock and if it wasn’t, it definitly would not take 4 months to arrive. The service advisor (Tom) failed to let me know anything when I was constantly told he would call me! If I never contacted the parts department, I probably would still be waiting for my part. I went back to the dealership because during an oil change, they said I had an oil leak which was due to the oil pan. I paid approximately $800 to get the oil pan resealed. Two months later, I had another oil change. After a few days, while at home, oil leaked all over my new driveway. So I went back to the dealership since they completed the oil change in the first place. The service advisor, Jared, told me there was nothing wrong from the oil change. Instead, he told me the leak was from the oil pan. (Which remind you... they had just fixed) This was on Saturday and he informed me they would have to contact the original technician who was off until Monday. They later contacted me and stated the oil leak is due to the front engine oil cooler. After a week I finally got my car back after the service department was closed. I got stuck in traffic and by the time I got my car, everyone was closing up. Once on the highway, I immediately noticed my tire pressure sensor was not working. I called the service department and left a message. Again, no call back. My tire pressure sensor light kept coming on. I noticed the tire placed back on my car is NOT my tire. The tire and the rim is different from all the rest. Where is my original tire? All the maintenance they told me that was required makes me question the quality of work and was the maintenace I paid for really necessary or did they truly NOT know what was wrong and what they were doing? I thought they were certificed maintenance technicians? No I would not recommend anyone to get their vehicle fixed at this dealership nor do I recommend anyone buying a vehicle from this dealership! More

Friendly people, customer service not the best Gordon was awesome in helping g find my new car but it was the experiences after that turned my experience negative. We turned down the extra options Gordon was awesome in helping g find my new car but it was the experiences after that turned my experience negative. We turned down the extra options and then when we went to finance to sign, dent protection was added and we were told it couldn’t be removed. The finance lady who helped us was also not happy we turned down the extended warranty with gap insurance. We told her we didn’t need gap insurance because we have loan payoff with our insurance company. A couple days later I had to exchange cars because the financing wasn’t working out and when I went to sign the papers I asked to remove dent protection and she said she couldn’t because she was keeping the contract the same, just changing out the cars. I sign the papers, get home, my husband is looking at the papers the next day and finds they added the gap insurance. We checked both contracts and the first did not have it but the second one did. They added the gap insurance after I was told she was not changing the contract, only changing out the car. Now I am paying for something I truly do not need because I’m paying my insurance company for that service. More

Great Dealer But Too Much Pressure For "10/10" Reviews The buying experience was hassle free. We were treated with respect and trust. We got a fair deal without excessive haggling. Only complaint is that e The buying experience was hassle free. We were treated with respect and trust. We got a fair deal without excessive haggling. Only complaint is that everyone at the dealership is under this obvious pressure to get high marks on ratings and reviews. It is so prevelant that it becomes annoying, not to mention a barrier to giving real constructive feedback on ways to tweak and continually adapt to stay in a customer experience leadership position. More

disappointed my let downs. when doing the paperwork the vehicle was to be detailed, top off the gas and fix a handle at the rear cargo. after several hours of comp my let downs. when doing the paperwork the vehicle was to be detailed, top off the gas and fix a handle at the rear cargo. after several hours of completing the paperwork, not one thing was done. to make it really disappointing they hand me only one key? when i asked where is the other one i was told it only had one from the previous trade in. thats a big deal when they wait until you finish signing the paperwork and then drop that on you. to date still not one word on getting a second one. then having to remove candy wrappers and other debris out of the compartments and clean it yourself. the other not so funny thing was i was notified a week later that they overcharged me on my taxes and that i need to go back to redo. with my job and the distance thats not so easy. yes it was done but i still have to drive back over to have the car detailed when it should have been done when i was purchasing it. i wonder if i will get the other key? More

Oil change service was conducted on time and in a short period of time. Service was moderately priced and all work and full vehicle inspection results were expla service was conducted on time and in a short period of time. Service was moderately priced and all work and full vehicle inspection results were explained to me in detail. More

Great service The whole experience was great, from check in to check out! They were very quick and even took my car in early. Thanks for everything The whole experience was great, from check in to check out! They were very quick and even took my car in early. Thanks for everything More