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Roseville Chevrolet

Roseville, CA

3.4
1,584 Reviews
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350 Automall Dr

Roseville, CA

95661

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Showing 1,584 reviews

January 01, 2021

Horrendous experience.I was promised a vehicle would be Horrendous experience. I was promised a vehicle would be “put in the back for me” and reserved so no one else would buy it. When I arrived Miguel lef More

by calebm777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Castro
January 01, 2021

I bought a truck from this dealership and it took over three weeks for them to get all the info to the bank. Due to the lack of professionalism and being organized and having one person talking to the cus More

by shoot4dreams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Dyson, Brandon Wood, Ron Hutcherson
December 17, 2020

Robert in the Service Department is professional. He knows automobile service. I have been taking my Chevy Volt to John L. Sullivan since 2016. Always a positive experience. Great team of employees. More

by w.scrivani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in Service
Dec 17, 2020 -

Roseville Chevrolet responded

Thank you for stopping by to commend Robert! We are thrilled to hear that he's helped keep your Chevrolet Volt running safely over the years, and we really appreciate your kind feedback about our team. Have a great day!

November 19, 2020

Never go here. I was a loyal customer for 5 yrs. Bought new car and always serviced here. Service quote was more than double other shops their explanation was their overhead is higher. More

by Kris C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Hernandez
Dec 08, 2020 -

Roseville Chevrolet responded

Kris - I am sorry to hear that you are disappointed. We strive to deliver high-quality service at a great value, and I apologize if this was not better reflected in your time working with us. I appreciate you sharing this feedback, and if there is ever anything we can do to assist you, please do no hesitate to reach out. Thank you, Joy Sanders - CSI Manager - joys@chevyworld.com

November 08, 2020

Jeff chu tried to mark up the new corvette by $50k. Avoid this guy. Not an honest person and gives car salesmen a bad name. More

by Drbofa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff chu
November 03, 2020

juan es una mui buena persona enseñando los carros cada ves que vamos a comprar un carro o yevamos un familiar le recomendamos que pregunte porel porq es una persona amable respetuosa nos da mui buena cal More

by José valencia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Quezada
Nov 03, 2020 -

Roseville Chevrolet responded

José - Gracias por compartir su experiencia! Es excelente oír que Juan le ayudó encontrar el vehículo perfecto. Agradecemos su confianza en el equipo de John L. Sullivan Chevrolet y le deseamos muchas millas felices en su carro nuevo. Esperamos trabajar con usted otra vez!

September 02, 2020

Gordon has worked with my family for over 20 years. He is like family. I was finally ready to get a car on my own & Gordon was there every step through this process. I was able to drive off in my new car & w More

by claireecalderon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Post
Sep 03, 2020 -

Roseville Chevrolet responded

Thank you so much for the review! Gordon is an excellent member of our team at John L. Sullivan Chevrolet, and we couldn't be more proud that he has earned the loyal business of you and your family. We will certainly let him know that you appreciate his help, and we hope that you continue to enjoy your new car!

August 25, 2020

My wife and I listed our 2016 impala LTZ at Sierra collage for 13k (1k under private party book). We recieved a call from a John l Sullivan salesmen staying “they wanted to make us a fair offer and th More

by Donnydouglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan, unknown sales manager
Sep 15, 2020 -

Roseville Chevrolet responded

I assure you that we strive for competitive pricing here, and I'm disappointed that we didn't leave you with the impression. We also strive for friendly service, and I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to send me an email. Thank you, Joy Sanders - CSI Manager - joys@chevyworld.com

July 27, 2020

Sullivan Chevy saved our vacation! Towing a boat trailer from Santa Barbara to Tahoe with our 01 Suburban. Car started to overheat. Sullivan took us in right away, diagnosed, quoted a More

by cjkrug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember the name
Jul 27, 2020 -

Roseville Chevrolet responded

Reviews like this one always make us smile! We're so glad that our service team was able to save the day. It's wonderful to hear that everyone went above and beyond to deliver efficient, expert repairs and a safe, professional experience. From all of us here at John L. Sullivan Chevrolet, thank you for trusting us with your vehicle and your business!

June 12, 2020

Sarah Khokher, Ron Hutcherson and Sarah’s Sales Manager were all awesome to work with. We were referred to Sarah who gave us outstanding customer service, taking her time to explain everything about our t More

by MPG
Recommend Dealer
Yes
Employees Worked With
Ron Hutcherson, Sarah Khokher
Jun 12, 2020 -

Roseville Chevrolet responded

Thank you so much! It was a pleasure to work with you at John L. Sullivan Chevrolet and we hope that you are enjoying your new vehicle. We look forward to seeing you next time! - Ron & Sarah

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