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Roseville Chevrolet

Roseville, CA

3.4
1,584 Reviews
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350 Automall Dr

Roseville, CA

95661

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Showing 1,584 reviews

September 05, 2018

I didn't get taken care of as well as I thought. I felt they had other more important things to do besides helping me (the customer). They also forgot to schedule follow up appointment for the other More

by Nonash916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve White
Sep 05, 2018 -

Roseville Chevrolet responded

On behalf of our entire staff, we would like to apologize for the concerns you shared about your experience during your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 05, 2018

Reliable, Professional and just Good people!! Form the the day I bought my car and every time I return for service. John L. Sullivan has been there for me! Thank you for the special care you show More

by Abril
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve White
Sep 05, 2018 -

Roseville Chevrolet responded

Thank you so much for taking the time to share your kind words about your experience at John L Sullivan Chevrolet! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 05, 2018

Great job!!! I'm very satisfied with my experience everyone was very nice and accommodating and I would refer people to you guys thanks again my son is happy to. More

by GREGORYANGELA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Quezada, Juan Rodriguez, Coby Bell
Sep 06, 2018 -

Roseville Chevrolet responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 05, 2018

No respect for seniors Service manager was great. But executive mgmt is not up to the task. I was told that JLS offered a senio discount, but on the day I went, there was no More

by Ken ONell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda young
Sep 06, 2018 -

Roseville Chevrolet responded

Thank you for your feedback. Here at John L Sullivan Chevrolet, we pride ourselves in customer satisfaction, so it's very disappointing for me to hear about your recent experience with our staff. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 05, 2018

Best Dealership Experience Ever! Very accommodating, polite and understanding staff! Will answer all of your questions with the utmost honesty and help you get the greatest deal possi More

by AKIBENIDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Haddad, Daniel Ham
Sep 06, 2018 -

Roseville Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 04, 2018

Always feel welcome at John L Sullivan This is my second time getting a car at John L Sullivan. I really enjoy how helpful everyone is. The team at John L Sullivan always ask if there is an More

by STEPH_1247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ham and Danny Haddad
Sep 05, 2018 -

Roseville Chevrolet responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 04, 2018

alex rathburn You all were awesome! Jamal wasted no time in helping me find the truck I wanted; he was also down to earth, no pressure, thank you Jamal, you are gr More

by ALEXERATHBURN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Saries
Sep 05, 2018 -

Roseville Chevrolet responded

Your fantastic review was awesome to read! Congratulations on your new truck. I am happy Jamal provided you with pressure-free, efficient and well-informed customer service. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 03, 2018

Good dealership Well, not bad called said what trade in I have, went to the dealership cant find the vehicle I was told is on the lot. Me and the sales guy went to ev More

by SURAJSHARAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodgers
Sep 05, 2018 -

Roseville Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at John L Sullivan Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 03, 2018

Bumper to bumper warranty I just lost my mother Aug 8 and my father April 4. My husband and I have the one vehicle. We took it in for battery issues, and when I checked in for More

by CHRISPANDMISTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Penny Case
Sep 05, 2018 -

Roseville Chevrolet responded

I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

September 03, 2018

Good price and good work. a little slow. Would like the time to be cut down. To long a wait. Other than that all is good. Not much to say. All is good is why keep coming back. More

by PSCLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
had the truck service. That is all., Brian Difede, Steve White
Sep 05, 2018 -

Roseville Chevrolet responded

We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Joy Sanders, CSI Manager, joys@chevyworld.com

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