Roseville Chevrolet

Good Experience Everyone in service and parts were great! The warranty work was taken care of and I was kept in the look to entire time. Thanks Everyone in service and parts were great! The warranty work was taken care of and I was kept in the look to entire time. Thanks More

Lies and thieves Eric the guy who helped me first started the day off by saying Iv already used 2 of my oil changes and I said no Iv only used one. He flips his monito Eric the guy who helped me first started the day off by saying Iv already used 2 of my oil changes and I said no Iv only used one. He flips his monitor around to point see one and 2 I said no look there is only 2 miles difference between the Service and one 1 day apart so he looks again and was like ya your right like I know but the way he was trying to come off was to make me look dumb. Then got that semi resolved and I was leaving and I said ok call me when the car is completely done. I get a car about 2 hours later saying car is ready for pick up so I head there and when I got there the paper work wasn’t done my truck wasn’t even washed yet and I asked for them to do the inside windows to be cleaned and they didn’t. So I had to wait another 20 minutes for everything to be done and when I confronted Eric say I told you to tell me when it’s all done he said no you didn’t and when I said I did and you said the car was done he said no it’s almost done so he kept lying to me like I was some dumb kid. I would love to take my warranty and service to another dealership this is the second bad experience Iv had at john l which is bad cause Iv only been there twice and both were very poor service. Don’t waste your time there More

Best experience Everyone who help me was really helpful. Especially Juan Quezada he was really helpful helping me understand what I want and explaining to me all the Everyone who help me was really helpful. Especially Juan Quezada he was really helpful helping me understand what I want and explaining to me all the options I can go with and what was best for me to do. More

Confusing It was confusing talking to too many people at the delearship about buying the car. I hadn't planned on the process taking over 3 hours, even when I It was confusing talking to too many people at the delearship about buying the car. I hadn't planned on the process taking over 3 hours, even when I explained I had another commitment to attend to. I told the sales manager what I did not want included in the purchase, and those items were still put in anyway into the contract. So I had to go over all of that with the finance manager, taking more unnecessary time. I was confused about the pricing of these extras because of varying statements from multiple people. I still have yet to get an owner's manual. I went back into the delearship and asked the asst. sales manager for one and he gave me a brochure, not a user's manual, for the car, which I didn't notice until I got home. I had to ask for a 2nd key fob for the car, which should have been offered to me at the time of purchase. When I spend $80,000 for a vehichle, I expect better customer service than this. More

Service redeemed Steve White did an excellent job working with the technician and getting my vehicle fixed in a timely manner. Steve is my go to SA and your other SA' Steve White did an excellent job working with the technician and getting my vehicle fixed in a timely manner. Steve is my go to SA and your other SA's could learn from his examples of great customer service, communication skills and follow-thru. I also want to acknowledge your Service Manager Penny Case. Unfortunately I had a very disappointing previous visit and I communicated my disappointment with Penny. She reviewed my details and agreed with my assessment and offered a free oil change on my next service (which I recently utilized). I wanted to say thank you in person to Penny however she was away enjoying some vacation time in Idaho. Please communicate my sincere thanks to Penny, Steve and the technician that worked on my vehicle (I think his name was Leon Haskell) More

Partial service performed Topping off window washer fluid would have been nice. Got the truck back bone dry. I guess I guess they didnt have time to wash it either? Oh well... Topping off window washer fluid would have been nice. Got the truck back bone dry. I guess I guess they didnt have time to wash it either? Oh well..... More

Oil change Always friendly and reliable! I would definitely go back! Oil changes are always done timely. The sales people are always friendly as I look at the ca Always friendly and reliable! I would definitely go back! Oil changes are always done timely. The sales people are always friendly as I look at the cars. More

always great service I've bought at least 4 vehicles from John L Sullivan Chevy, I've always received great service from the service center. I never have to wait for some I've bought at least 4 vehicles from John L Sullivan Chevy, I've always received great service from the service center. I never have to wait for someone to wait on me. They explain in detail what I might need or the next time what I'll need and the cost. More

Oil change After I received this service I was contacted by the same dealership saying that onstad indicated an oil change. I then advised the dealership I just After I received this service I was contacted by the same dealership saying that onstad indicated an oil change. I then advised the dealership I just received that service and why didn't the dealership input to onstad that I already received this service. More

Nirvana's song xxxx me is apropos of my experience. The car was not even cleaned for me and they reamed me. My fault for being so tired. I was coming back from the r xxxx me is apropos of my experience. The car was not even cleaned for me and they reamed me. My fault for being so tired. I was coming back from the restroom and the two sales guys were making fun of me pointing at my application and laughing. I should have walked out right then. Then the sales dude didn't even give me a way to contact him. I knew what I wanted when I went in. He didn't have to sell me anything, but boy did he make sure I got screwed hard. Again, my fault for being super tired when I went in, but xxxx this one was real screw you over. I wasn't even going to fill this out, but every single day this xxxx thing was in my email asking me to give a review, so there you go. More