Roseville Chevrolet

Great truck! Gordon was fantastic! He made the experience worth while. He even scheduled an appointment on his birthday when he was scheduled off! He got me the ex Gordon was fantastic! He made the experience worth while. He even scheduled an appointment on his birthday when he was scheduled off! He got me the exact truck I was looking for! More

Delay in getting car. After paying the service bill we were told the car would be out right away. It took over 10 minutes and there was not that much activity. I asked the After paying the service bill we were told the car would be out right away. It took over 10 minutes and there was not that much activity. I asked the driver why it took so long, he said he was the only one available to deliver the car. In the past we have been very happy with the service, not so much this time. More

Horrible customer service with empty apologies Would never buy a car here again. Worst service I have ever heard of let alone experience. Started out rough with a total of 4 trips when trying to pu Would never buy a car here again. Worst service I have ever heard of let alone experience. Started out rough with a total of 4 trips when trying to purchase a vehicle and then changing the monthly payments so we ended up actually handing the Keyes back and saying forget it we don’t want our service here since it’s been so awful. Couple days later they called with a price we liked and even threw in a second key since the vehicle we bought only came with one. We purchased this vehicle and told them from the start that the Bluetooth didn’t work, the person we tried talking too couldn’t hear us speaking. they said they would run it through inspection again. Got the vehicle the next day still didn’t work- still no second key. Made a service appointment about a week out waited there for 3 hours with two kids for them to say it’s the microphone for the Bluetooth that’s not working and it would take a week to come in. Okay, fine. Waited a week went back in waited for another 3 hours with two kids once again for a shuttle ride home because they couldn’t diagnose the problem. Got home around 11am. Haven’t hear from them-4pm I call and check the status and they say the will have someone call me back. Didn’t hear back so I called again at 5:30 was told again I would I would get a call back. At 5:50 I finally got a call back and was told that nevermind it’s another part that they have to order and it would be another week. We got this vehicle on the 5th it’s now the 28th and this still isn’t fixed. When I told them this is a big inconvenience we have been put out and put off multiple times by them they said there was nothing they can do. HORRIBLE customer service!!! Stay away from the sales manager Justin that’s the one who said everything we wanted to here when purchasing the vehicle and talked us into putting $1000 down more then we originally wanted to. And Ashley from the service department. And also still no second key that was promised at time of signing papers. More

Jimmy Mann is the Man! Jimmy Mann was the best to work with! Extremely satisfied! He knew everything I needed to know about the 2018 Camero I purchased. I hope he’s still wo Jimmy Mann was the best to work with! Extremely satisfied! He knew everything I needed to know about the 2018 Camero I purchased. I hope he’s still working there on my next purchase for my daughters vehicle in Demember. More

Customers come FIRST! Great customer service from the moment you arrive. Friendly, relaxing atmosphere. Great staff!!!!! Best experience I have ever had buying a new vehicl Great customer service from the moment you arrive. Friendly, relaxing atmosphere. Great staff!!!!! Best experience I have ever had buying a new vehicle. Love my Chevy!!!!! More

Electrifying I recently had taken my car into the dealership after having starting issues. I had called AAA and had the car started after many unsuccessful attemp I recently had taken my car into the dealership after having starting issues. I had called AAA and had the car started after many unsuccessful attempts. The car computer left no codes for the dealership and they were at a loss so the Service Advisor told me to have it towed in even if it meant renting a car. I had the car Towed as I was instructed and within a short amount of time they isolated the problem to bad cells in the battery and I was back on the road under warranty. More

Glued my car trim on after saying they ordered new part. They really agreed to fix a trim panel they broke. I brought it in all day just to have the glue the exterior panel. Then 2 days later it got warm and They really agreed to fix a trim panel they broke. I brought it in all day just to have the glue the exterior panel. Then 2 days later it got warm and unglued. Also many other horrible unprofessionally handled situations. Won't transfer my portfolio protection to Ford. I also purchased an Express lube thru them and cilajet. They have failed to hold a standard you would expect in many form and different departments. I just filed a claim to BBB. Dmv investigation is next. More

Good Job Good job.On time and at cost specified.The Senior discount was a nice surprise! I will bring my car back again. Pam was great to deal with.Great job, Good job.On time and at cost specified.The Senior discount was a nice surprise! I will bring my car back again. Pam was great to deal with.Great job, John L. ! More

Awesome The best service and the nicest people iv ever met discounts on drinks while vehicle is being worked on and gm payed for my service The best service and the nicest people iv ever met discounts on drinks while vehicle is being worked on and gm payed for my service More

Service treated me with respect as a valued customer. The entire experience with the sales, parts dept, finance and service dept were very professional. We found exactly the Car we were looking for. Very The entire experience with the sales, parts dept, finance and service dept were very professional. We found exactly the Car we were looking for. Very happy with our purchase at John L Sullivan Chevrolet, Roseville, CA. More