Roseville Chevrolet

30,000 mile service. Came in for a 30,000 mile service and needed to be shuttled home and then picked up which was done in a timely friendly manner. I was called at home Came in for a 30,000 mile service and needed to be shuttled home and then picked up which was done in a timely friendly manner. I was called at home and asked if I wanted to have my air filter changed as it was due because of years and mileage and they were at that point of the service, and I declined. I was called and told my service was complete, oil change tire rotation and wash. When I went to the counter to pick it up I was advised my truck had yet to be washed and asked if I wanted to wait, to have that completed. I said no and let the cashier know of my displeasure. I was offered a coupon to come back and have it washed at another time, I declined. I went out with my card to exchange it for my keys. I received my keys in a timely manner and walked to my truck to drive home. When I opened the door the seat was in the forward position and the seat cover for the Dealer to keep the seat clean was still on the seat. I returned the seat cover to the cashier. After getting home I decided to change the air filter with a K&N intake. When I changed out the old system I checked the original air filter, it was clean. More

MY JOHN L. SULLIVAN CHEVROLET EXPERIENCE Overall, my experience was a good one. However, I purchased my last new car in 2002 and spent HOURS at the Dodge dealership during the whole proces Overall, my experience was a good one. However, I purchased my last new car in 2002 and spent HOURS at the Dodge dealership during the whole process. Well, fast-forward to 2018...in that aspect, NOTHING HAS CHANGED! I found my overall experience to be a positive one albeit EXTREMELY TIRING! I also feel, that because my husband and I were becoming so worn down that we did not negotiate the best deal possible on my car. The service level of Jesus, Sherry, and Emma were exceptional. More

Shabby, Incomplete work Had to make multiple trips back, several times they could not figure out the problem. I don't think they actually get in to the work like they should. Had to make multiple trips back, several times they could not figure out the problem. I don't think they actually get in to the work like they should. They don't keep they're promises! It took a yr to complete warranty work on the vehicle from ordering wrong parts or losing the parts and it's still not done right. I'm going to fix it myself at this point. No return phone calls. This dealership has gone downhill. Service advisers are usually nice it's unfortunate that the mechanics don't do their job. More

Outstanding sales and service Purchased used 2014 Chevy Volt - sales experience, though longer than I thought was fair, and immediate after service was excellent. Second car I purc Purchased used 2014 Chevy Volt - sales experience, though longer than I thought was fair, and immediate after service was excellent. Second car I purchased. Thumbs Up! More

Would Buy Again There has to be a way to cut the time down on buying a new vehicle. 5.5 hours is far too long especially when the financing was done very quickly and There has to be a way to cut the time down on buying a new vehicle. 5.5 hours is far too long especially when the financing was done very quickly and I picked out a vehicle very quickly. Juan was very pleasant, patient and helpful and I appreciate his efforts. The time wait wasn't his fault. Not sure why it took so long More

Very Good Sales team was very good and willing to work with us. Very persistent and dedicated to finding the vehicle that matched what we were looking for. Sales team was very good and willing to work with us. Very persistent and dedicated to finding the vehicle that matched what we were looking for. More

Trusting your Dealership The service writers are friendly and knowledgeable about your vehicle you bring in for service. The workers are friendly and polite. I know some peopl The service writers are friendly and knowledgeable about your vehicle you bring in for service. The workers are friendly and polite. I know some people complain about other dealers. I’m very pleased and I tell them. Thanks More

Awesome Finance Dept Danny H and Justin and the finance team went above and beyond to make sure we had the proper financing and we are very happy w/ the experience at Sull Danny H and Justin and the finance team went above and beyond to make sure we had the proper financing and we are very happy w/ the experience at Sullivan. We will be recommending this dealership!!! More

Horrible I bought a 2018 Chevy premier with close to 16000miles used. The A.C. was not working but told me it just needed freon. I only had the car 1 day and1/ I bought a 2018 Chevy premier with close to 16000miles used. The A.C. was not working but told me it just needed freon. I only had the car 1 day and1/2 when I took it back to get fixed they told me the A.C. condenser was broken and the part was on national back order I'm going on week 3 without my car and who knows how much longer More

service is rough shod and not adequately diagnosed. not worth mentioning in light of the negligence shown in diagnostic revelation. Service representative (Pamela) did not exhibit Fact Coordination with not worth mentioning in light of the negligence shown in diagnostic revelation. Service representative (Pamela) did not exhibit Fact Coordination with regard to Mechanical Coverage. More