Roseville Chevrolet

Very good i guess I guess it was adequate, i didnt watch so i asked the questions based on the information i had at hand. I would have liked a viewing cctv iew or glas I guess it was adequate, i didnt watch so i asked the questions based on the information i had at hand. I would have liked a viewing cctv iew or glass window to ensure everything was checked as appropriate. More

Great experience My car-buying experience went extremely well with the help of Cameron Ferro (Internet Sales Manager). His knowledge of the vehicle and overall sales My car-buying experience went extremely well with the help of Cameron Ferro (Internet Sales Manager). His knowledge of the vehicle and overall sales demeanor were fantastic. I would highly recommend using Cameron for your next car-buying experience. More

Professional Staff Roberto Thompson, is the reason I purchased my 2nd Vette from your dealership! He is knowledgeable, honest and very much service oriented. I have and Roberto Thompson, is the reason I purchased my 2nd Vette from your dealership! He is knowledgeable, honest and very much service oriented. I have and will continue recommending your dealership, and especially Roberto Thomspon as the salesperson to contact. Mr. Sullivan should be happy to have a professional and Loyal employee as Mr Thompson! Randy Hutchison and Danial (finance department) were very helpful too. Thanks, Stephenson & Kay Green More

Great Experience - no hassle negotiations They had the vehicle I wanted in stock and worked with me to get the price I was willing to pay. All in all it was a great experience They had the vehicle I wanted in stock and worked with me to get the price I was willing to pay. All in all it was a great experience More

Very poor sales and service Took over two hrs to find the car we came to see, and had called ahead. We could not understand the salesman at all, why would you put your customer i Took over two hrs to find the car we came to see, and had called ahead. We could not understand the salesman at all, why would you put your customer in that position? Despite paying cash they ran our credit without our permission, then claimed it was not a hard inquiry - oh but it was. Did a lousy job of detailing the car and gave us a defective fob. Then told us we had to bring it back to them, oh but guess what, we found out we can take it to any Chevy dealer. Need I go on??? Did I mention we paid cash and it took four hours to complete the process? More

My new 2018 Silverado LT Chris Kircher is the most awesome salesman ever! Chris went out of his way to make things happened. Chris is a good honest man. Scott Roop Chris Kircher is the most awesome salesman ever! Chris went out of his way to make things happened. Chris is a good honest man. Scott Roop More

Appointments don't matter I scheduled my appointment at 7am for a regular oil change and to have my navigation serviced. I didn't leave this place until 1220pm. It took over 5 I scheduled my appointment at 7am for a regular oil change and to have my navigation serviced. I didn't leave this place until 1220pm. It took over 5 hours for them to finish up my car or so I thought. Then my service rep Kayla tells me "they finally figured out what was wrong with your car but we don't have the part." I had been waiting for 5 hours and it's still not complete! ??????? So she tells me they have to order the part and she will call me when it gets in. Weeks go by so I decided to call and what do you know! They say "yes your part is in" she didn't even call me!. So I schedule my appointment for 915am. Mind you she told me that because they already know what the problem is they would have me in and out. Hours go by. Still not done so I ask for a shuttle to take me to roseville mall. But the guy took over 1 and a half hours to come back. So I was literally stuck there looking at car's. Finally my car is ready, they give me my ticket to pick up my car that will be pulled around. 40 minutes later I get my car. I spent 4 hours there that day. 4 hours!!!!! When they knew exactly what I was coming in for? I live in rancho Cordova ca. I never minded the 40 minutes I would have to drive to roseville because customer service used to be AMAZING! But now that this is my 3rd HORRIBLE experience here I'm convinced that they are either under new management or they just don't care about customer's any more. Either way I will more then likely drive to elk grove and give them a try. 9 hours for car service is really not good. If it wasn't for my service rep Eric that I saw wiping up my car so I could get out of there I would have given 1 star. But he was nice so I give 1 extra star for that. More

Great customer service Very helpful. We were able to find the car we wanted. After some negotiation, we were able to get the price we wanted. Thank you. Very helpful. We were able to find the car we wanted. After some negotiation, we were able to get the price we wanted. Thank you. More

Very Impressed by the Friendly Service I am a new Chevy owner. I have been going to the Toyota service center for years. I was pleasantly surprised how nice it was to get my new Volt serv I am a new Chevy owner. I have been going to the Toyota service center for years. I was pleasantly surprised how nice it was to get my new Volt serviced at John Sullivan Chevrolet. It was nice to walk away happy and treated with kindness. I am glad that they are remodeling the facility. The staff are professional. More

Service Rating Mark is a stand up guy, I've been requesting him for years. He has integrity, never over steps his bounds or apply pressure I truly appreciate his hon Mark is a stand up guy, I've been requesting him for years. He has integrity, never over steps his bounds or apply pressure I truly appreciate his honesty, and the fact that he excels at customer service from start to finish. John L. Sullivan is lucky to have him representing your brand and I pray he is treated as a valued employee because he exudes customer service. More