Roseville Chevrolet - Service Center

this guy rules! he is really knowledgeable, and accommodating. I was really impressed, and appreciative of his patience. thanks again brian for all your help! accommodating. I was really impressed, and appreciative of his patience. thanks again brian for all your help! More

Robert in the Service Department is professional. He knows automobile service. I have been taking my Chevy Volt to John L. Sullivan since 2016. Always a positive experience. Great team of employees. knows automobile service. I have been taking my Chevy Volt to John L. Sullivan since 2016. Always a positive experience. Great team of employees. More

Never go here. I was a loyal customer for 5 yrs. Bought new car and always serviced here. Service quote was more than double other shops their explanation was their overhead is higher. new car and always serviced here. Service quote was more than double other shops their explanation was their overhead is higher. More

Sullivan Chevy saved our vacation! Towing a boat trailer from Santa Barbara to Tahoe with our 01 Suburban. Car started to overheat. Sullivan took us in right away, diagnosed, quoted a Towing a boat trailer from Santa Barbara to Tahoe with our 01 Suburban. Car started to overheat. Sullivan took us in right away, diagnosed, quoted and repaired very quickly and at the quoted price. Dealer very Covid safe. All employees in service were very professional. At the end, no problem towing over Donner and boating on Tahoe. Thanks! Sullivan service department! More

Squeeze every last penny Your service department charged me $250 to diagnosis a check engine light. Even though I had the code read and knew it was a #6 cylinder misfire. Then Your service department charged me $250 to diagnosis a check engine light. Even though I had the code read and knew it was a #6 cylinder misfire. Then you wanted $3,000 to take a tear down and find the problem, and estimated another $3500 for the repairs. How much is it to re-engine? That option was never offered. I just drove my truck down the street to car max and got rid of it. Which I regret. I also regret buying a car from you guys awhile back. Never again. Kiss my xxx. More

great customer service John L has been servicing my cars fro years with no issues .two weeks ago my 2012 Chevy Cruze was in there fro oil change and they discovered several John L has been servicing my cars fro years with no issues .two weeks ago my 2012 Chevy Cruze was in there fro oil change and they discovered several oil and water leaks. So car was left for costly repair. When car was completed and I picked it up damage was noticed on the driver door. Contacted service person Paul and his manager and it was determined damage was done during the time car was there for service. They immediately took charge and sent car to body shop for repair. car was completed in 3 days and all is well. But was sorry to say that it even happened and I believe the technician did not know the car was damaged , but not sure of that. More

Brian in parts=phenomenal We went in for an oil change & ovetall 7,500 mile check on our mailbu. Despite the on going construction service was above & beyond. We had points tha We went in for an oil change & ovetall 7,500 mile check on our mailbu. Despite the on going construction service was above & beyond. We had points that we needed to use before the expired from My Chevrolet GM rewards. Brian & his staff assisted us in ensuring we were able to use all of our vouchers & points withour any wasted. He also ordered out of stock floor mats & key covers for us & immediately called us with next day servixe saying they had just come in! Talk about fast!! Best Service i have ever received, I usually dread the dealership but he booked our last minute appointment & made it an extremely awesome experience! Ty Brian & everyone at John L. Sullivan Chevrolet! You ALL rock!! More

Proved me wrong I thought I could actually trust a dealership...well shame on me. John L Sullivan definitely proved me wrong on that one. When I drove off the lot unb I thought I could actually trust a dealership...well shame on me. John L Sullivan definitely proved me wrong on that one. When I drove off the lot unbeknownst to me my tire pressure was really low. I discovered this because a warning light came on. My husband took the car in (no more than 10 days after purchase) to ensure everything was OK and to have dealer put air in the tire. Well they did BUT likely over inflated it! Less than 4 montha after buying the car I got a bubble in the tire and had to pay to get it replaced. When I went back to dealer the service dept said "oh you hit a pothole, sorry, $350". I just spent over 30 grand (a little to you ALOT to me) and now because of an error you likely caused you want more money from me. I think not! I have 2 free oil changes I wouldnt cash those in if you paid me. It will just be an opportunity for the service techs to screw up my car and take me for even more money. I will never return nor will i refer friends or family. You suck JLS. More

Great Team! Courtney and Art were very helpful and attentive. Service was busy due to the state holiday and although the service team was under pressure, they mad Courtney and Art were very helpful and attentive. Service was busy due to the state holiday and although the service team was under pressure, they made every effort to make sure I was taken care of. Thank you!! More

Excellent Customer Service I had to take my Chevy Traverse in because the rear air conditioner stopped blowing cold air. Having 4 kids, I needed to get this resolved right away I had to take my Chevy Traverse in because the rear air conditioner stopped blowing cold air. Having 4 kids, I needed to get this resolved right away. They got me an appointment right away, took care of the service is a quick and timely manner and as always, displayed a high level of care and service. Will continue to take my car to John L Sullivan Chevy More