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Roseville Kia

Roseville, CA

4.3
588 Reviews

110 Automall Dr

Roseville, CA

95661

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588 Reviews of Roseville Kia

June 03, 2023

Want to really thank Nikita for his patience and kindness towards someone older like me. He was very knowledgeable about the cars and features and excited to share what he knew with me. Having a lot of fun More

by notes4ps
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikita Lebedev
Jun 09, 2023 -

Roseville Kia responded

It means so much to us that both Nikita and Denario provided you with excellent customer service. And thank you for choosing Roseville Kia.

June 03, 2023

The process was amazing and I love Eduardo the only thing I didn't care for is waiting the waiting I was tired and I wanted to go home and take a nap and we just had to keep waiting I don't know why we had e More

by hayjude96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Matz, Christian Hurtado, Eduardo Castellanos
Jun 09, 2023 -

Roseville Kia responded

I’m sorry that you weren’t completely satisfied with your shopping experience. We appreciate your feedback and perspective. And if there is anything further you would like to share, I’m available to take your call. I hope to have the opportunity to deliver a five-star experience next time. Jordan Rodgers, General Sales Manager - (916) 783-1000

June 03, 2023

The process was Fast and easy. Well prices with cool features like low jack. Professional. Ask for Jake. More

by rrorzalli2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Rodgers, Jordan Rodgers, Jake Richards
Jun 09, 2023 -

Roseville Kia responded

For you to say “Great experience for buying a car” makes our day! And yes, Jake is truly an asset to our team. Thank you for such a fantastic review. All of us at Roseville Kia are grateful for your business and wish you safe driving!

June 03, 2023

For an emergency and unplanned repair situation, it was handled with courtesy and kindness throughout the process. More

by karilauger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Andrade
Jun 09, 2023 -

Roseville Kia responded

Thank you so much for sharing your positive experience working with Jasmine! We pride ourselves on timely communication, professionalism, and providing a quality experience for every customer. Thank you for choosing Roseville Kia Service and we hope to see you back for your next oil change!

June 02, 2023

Vinod was exceptional. Very knowledgeable. Excellent communicator. Took way too long for Approval, Paperwork and Finance. More

by venturim5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hurtado, Colin Rodgers, Eduardo Castellanos, Vinod Satyal
Jun 02, 2023 -

Roseville Kia responded

Thank you for your feedback about your recent purchase at Roseville Kia. We are thrilled that Vinod & Eduardo took such ecellent care of you. And I’m sorry your experience with finance approval left more to be desired. I will use this feedback as we continuously work to improve the guest experience at the new Roseville Kia. I hope we get another chance to impress you down the line - please give either of us a call if there’s anything further you’d like to share. Best, Jordan Rodgers, General Sales Manager - (916) 783-1000

June 02, 2023

We are always treated well and like family. Steven always goes above and beyond for us. We look forward to seeing you guys again! More

by ashbyj43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Brown, Justin Arbis, JP Hollis
Jun 02, 2023 -

Roseville Kia responded

Happy customers make us happy - so this is fantastic to read! We are so glad that you were able to find exactly the Kia you wanted at the best price around. We especially love that JP, Steven & Justin helped the buying process go quickly so you could head back home. Thank you for making the trip out to visit us at Roseville Kia! We wish you many safe and happy miles in your new ride.

June 02, 2023

The manager and the sales person were great and accommodating. I'm happy with the car I bought and for a good price! More

by DDGUINASSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J'various, forgot the mgr's name
Jun 02, 2023 -

Roseville Kia responded

Thank you for the kind review! We are so proud that we earned your business here at Roseville Kia. Enjoy your beautiful new Kia!

June 02, 2023

We had a great buying expert. Everything went smooth and we were kept updated throughout the whole process. Great place to buy a car. More

by cindymartell65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Brown, Justin Arbis
Jun 02, 2023 -

Roseville Kia responded

Thank you for your 5-star review of Roseville Kia. We are delighted to know it was worth the drive to purchase your next vehicle from Steven. It’s great he made the process easy - as that it what we strive to do every day. Have a great day and enjoy your new ride!

June 02, 2023

It took way way too long to sign the contract and go through Finance Dept. More

by greich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hurtado, Zack Stacey
Jun 02, 2023 -

Roseville Kia responded

I’m sorry to see you had this experience and understand your frustration. This will be a training opportunity for us as we strive to prove the best possible service for our customers. I sincerely apologize for any inconvenience we caused and appreciate you sharing this feedback. Thank you, Jordan Rodgers, General Sales Manager - (916) 783-1000

June 02, 2023

I was receiving text messages that weren't about my car, even the next day. Invoices that weren't mine too. I hope my next experience is better. More

by hwinford
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Wright
Jun 02, 2023 -

Roseville Kia responded

Thank you for your feedback. If you would, please feel free to contact me directly so that I may review the details of the texting experience and improve the system. Thank you, Scott Skougard, Marketing Director (916) 783-9842 scotts@rosevillekia.com

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