Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Roseville Kia

Roseville, CA

4.5
573 Reviews
Call Dealership (916) 783-1000

110 Automall Dr

Roseville, CA

95661

Directions

By Type

573 Reviews of Roseville Kia

May 31, 2023

I just had my Kia repaired for oil leaks then after almost I have another oil leak from other locations? I think they missed that issues when diagnosed the first time. And you charged $220 for diagnosi More

by mikeelumaquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Wright
Report | Print
Jun 09, 2023 -

Roseville Kia responded

I’m sorry to hear about the frustrating experience, this is certainly not the level of service we expect for our customers. There are some concerning details in your review that I would like to learn more about. Would you please consider giving me a call? Trampus Bettencourt, Service Manager - (916) 783-1000

Helpful
May 31, 2023

Absolutely horrific service. Bought our Hyundai with a repair needing to be completed. It was written in to our contract. Took the car in to get repaired and they didn’t repair i More

by cararose12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Fabela, Bob Nelson, Jeff Poniatowski
Report | Print
Helpful
May 31, 2023

He was knowledgeable, helpful and professional. It was my first visit to the service center. I couldn't ask for better. More

by tamtheartistt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Poniatowski
Report | Print
Jun 02, 2023 -

Roseville Kia responded

“I couldn't ask for better” makes for a fantastic review! Thank you so much for making the trip to see us at Roseville Kia. We love to hear that Jeff helped you to receive the world-class service you deserve. We are grateful for your business. and wish you safe driving.

Helpful
May 31, 2023

Everyone has been super nice and very helpful, only complaint I have is when I bought my car the finance lady was very demanding I purchase the service policy that I’m now paying for monthly with inter More

by jskismelosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman that sold me my car and sorry I can’t remember his name was so very kind and helpful , Marina Korneyenko
Report | Print
May 31, 2023 -

Roseville Kia responded

For you to say “Everyone has been super nice and very helpful” makes our day! All of us at Roseville Kia are grateful for your business and wish you safe driving! In addition, I’m happy to review your service contract and the customer experience, if you’d like to reach out to me directly. Thank you, Jordan Rodgers, General Sales Manager - (916) 783-1000

Helpful
May 31, 2023

The new management is great. ..a step up from the last dealership. The service department was straight up and honest. Five stars for Jeff! More

by barkerassociates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Poniatowski
Report | Print
May 31, 2023 -

Roseville Kia responded

Wow, thank you for the kind review! We are so proud that we earned your business here at Roseville Kia. And we will be sure to let Jeff know that you appreciate him! Enjoy your Kia.

May 31, 2023 -

barkerassociates responded

Thumbs up!

Helpful
May 31, 2023

Service Center interaction is always good, but Marina went above and beyond. I made my service appt online but when I arrived at 8am, it was not in the computer. New owners of the dealership, etc, and t More

by TRIPSTER1_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Korneyenko
Report | Print
May 31, 2023 -

Roseville Kia responded

Thank you for your 5-star review of Roseville Kia. We are delighted to know it was worth the drive to service your vehicle with Marina. It’s great that she made the process easy - as that it what we strive to do every day. Have a great day and enjoy your ride!

Helpful
May 31, 2023

Tyler was great keep me informed and was very nice. However, your prices are too high and I choose to go somewhere else for service. More

by BINGOSHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Wright
Report | Print
May 31, 2023 -

Roseville Kia responded

We are thrilled that Tyler took great care of you during your recent service visit. And I am sorry that you are dissatisfied with the parts & service quote. We always strive to remain fair and competitive, while offering genuine Kia parts & providing an excellent service experience to our guests. If you would like to discuss this further, please feel free to be in touch. In the meantime, best of luck with your vehicle. Thank you, Trampus Bettencourt, Service Manager - (916) 783-1000

Helpful
May 31, 2023

Friendly, courtesy and helpful information letting me know stuff kept me informed throughout the process More

by debpadg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Wright
Report | Print
May 31, 2023 -

Roseville Kia responded

We are thrilled that your experience with Roseville Kia Service was "friendly, courtesy and helpful"! Thank you for choosing Roseville Kia.

Helpful
May 31, 2023

It Is Very Organized And Respectful. Enjoyed Coming. Their very helpful and answers questions that you have concerns About. More

by darlene.thompson55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Richards, Jasmine Andrade
Report | Print
Jun 02, 2023 -

Roseville Kia responded

Darlene, I am happy to hear that out team sorted our your vehicle questions and concerns! On behalf of everyone at Roseville Kia, we wish you safe travels. Trampus Bettencourt, Service Manager - (916) 783-1000

Helpful
May 31, 2023

Excellent customer service! From beginning to end! Tyler is very helpful and goes the extra mile to help you! More

by JONATHANJAIME66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Wright
Report | Print
Jun 02, 2023 -

Roseville Kia responded

Thank you so much for the kind review! We are so proud that we earned your business here at the Roseville Kia Service Center. And we will be sure to let Tyler know that you appreciate him! We look forward to seeing you next time.

Helpful
1
...
56
57
58