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Roseville Kia - Service Center

Roseville, CA

4.4
230 Reviews

230 Reviews of Roseville Kia - Service Center

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July 28, 2023

My Kia experience was not good as I bought it first time . It will be great if you service initial 3 services free because there are already too many issues going on with Kia security things . More

by baadnan2015
Recommend Dealer
Yes
Employees Worked With
Trampus Bettencourt, Jasmine Andrade
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Aug 01, 2023 -

Roseville Kia responded

A three-star experience is not what I expect for my customers. I would like to learn what happened during your visit and make things right. Would you consider calling me personally so that we can help? Trampus Bettencourt, Service Manager - (916) 783-1000

July 27, 2023

Helpful service, were able to see my car even prior to service appt, no unexpected fees More

by agermanbeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Andrade
Report | Print
Aug 01, 2023 -

Roseville Kia responded

We appreciate you sharing your experience in our Service and Tire Center. It is validating to our team knowing Jasmine is providing this level of service and care to you, our client - as it is our daily goal. Thank you for your business from your friends at Roseville Kia.

July 27, 2023

Service advisor Tyler Wright could have made the warranty experience pleasant, but chose not to. Instead chose to jerk this out of state guest around More

by cwbuddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Report | Print
Aug 01, 2023 -

Roseville Kia responded

I’m sorry your experience with previous management left more to be desired. I will use this feedback as we continuously work to improve the guest experience at the new Roseville Kia. I hope we get another chance to impress you down the line - please give either of us a call if there’s anything further you’d like to share. Best, Jordan Rodgers, General Sales Manager - (916) 783-1000 Trampus Bettencourt, Service Manager - (916) 783-1000

July 27, 2023

Bianca was very pleasant to work with, she kept me informed during the repair process and had my car done before the promised time. More

by mkenney04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Cruz
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Aug 01, 2023 -

Roseville Kia responded

It was our pleasure to provide you with a clear updates of your service process. Thank you for the 5-star review and your endorsement of Bianca! We appreciate your business, and look forward to working with you again in the future.

July 26, 2023

Joy was a joy to be around and very helpful and willing to go out of her way to get my car serviced. More

by jocelyn.brianne789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Report | Print
Aug 01, 2023 -

Roseville Kia responded

Hi, Jocelyn! We appreciate you sharing your experience in our Service and Tire Center. And yes, Joy is truly an asset to our team, and is a joy to be around. Thank you for your business from your friends at Roseville Kia.

July 25, 2023

Key not available at time of purchase and service had to make another appointment. Very inconvenient. More

by bellendirc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Wright
Report | Print
Aug 01, 2023 -

Roseville Kia responded

I’m sorry your experience left more to be desired. I will use this feedback as we continuously work to improve the guest experience at the new Roseville Kia. I hope we get another chance to impress you down the line - please give either of us a call if there’s anything further you’d like to share. Best, Jordan Rodgers, General Sales Manager - (916) 783-1000 Trampus Bettencourt, Service Manager - (916) 783-1000

July 23, 2023

Roseville Kia service dept is great I’m always treated like a valued customer thanks Joy for your outstanding dedication to taking care of my cars service More

by jeffreysumandal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Report | Print
Aug 01, 2023 -

Roseville Kia responded

Jeffrey, thank you so much for sharing your positive experience working with Joy! We appreciate you sharing your experience in our Service and Tire Center. Thank you for choosing Roseville Kia Service, and we hope to see you back for your next oil change!

July 22, 2023

Went out of her way to help me. Great personality. All around a great experience at the dealership. More

by carolcanepa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Andrade
Report | Print
Aug 01, 2023 -

Roseville Kia responded

I am happy to hear that Jasmine sorted out your vehicle’s service needs. On behalf of everyone at Roseville Kia, we wish you safe travels! Trampus Bettencourt, Service Manager - (916) 783-1000

July 22, 2023

I had an issue with the sale of my vehicle to the dealership and Jeremy was extremely helpful in resolving the problem. More

by whmuto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in Finance extremely helpful, Jasmine Andrade
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Aug 01, 2023 -

Roseville Kia responded

I am happy to hear that Jeremy professionally resolved the issue with your sale process. On behalf of everyone at Roseville Kia, we wish you safe travels!

July 21, 2023

Tyler Wright was very professional, proactive communication and responsive throughout my experience. He exceeded expectations. More

by scoutanixter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Wright
Report | Print
Jul 21, 2023 -

Roseville Kia responded

Thank you for the 5-star review and your endorsement of Tyler! We appreciate your business and look forward to working with you again in the future.

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