Roseville Kia

I regret buying my first car from this dealership. I purchased a Chevrolet Malibu from this dealership after being told it had been thoroughly inspected, was in great condition, and had already rec I purchased a Chevrolet Malibu from this dealership after being told it had been thoroughly inspected, was in great condition, and had already received repairs including new struts and tires. About two weeks after purchasing the car in April, it began making a loud rattling, popping, and creaking noise from the left front wheel. It also developed a harsh shift when put into reverse. I contacted the dealership and brought it in for service. The dealership replaced the struts again at no cost, but they told me the warranty would not cover the transmission mount. I later saved up and paid about $1,000 to have the transmission mounts replaced because they said they all needed to be changed. Unfortunately, after those repairs, my car had the exact same problems it had before I brought it in the first time. I brought the car back again. They kept it for an extended period, and I was later told one of the mechanics had left work early, which delayed the repair even further. After that, I was told they had hired a Chevrolet technician with 20 years of experience, so I brought the car back hoping he would finally identify the issue. Instead, I was told the rough reverse shift could be improved with a transmission fluid service. When I called to ask what the Chevrolet technician thought about the front-end noise, I was told he hadn’t inspected that concern at all. I was then told everything had been fixed. The very next day, the rattling, popping, and creaking noise returned—and it was even worse than before. I brought the vehicle back yet again. After another inspection, I was told they had no idea what was causing the noise. Their solution was to keep my car for at least a week or have me take it to a Chevrolet dealership, where I would have to pay another diagnostic fee. That makes little sense to me after being told they already had a Chevrolet technician with 20 years of experience on staff. At this point, it feels like the dealership is passing the problem to someone else instead of taking responsibility for diagnosing the issue on a vehicle they sold me. If the vehicle couldn’t be properly repaired, why was it represented as being in great condition? The issue started in April, and it is now August. I have brought the car back multiple times for the same unresolved problem. I work long, stressful 8-hour shifts, and every time I get into my car after work, I immediately hear the same noise. It has become incredibly frustrating and stressful. I’m only 18 years old, and this situation has created a significant financial burden. Every time I leave my car at the dealership, I lose reliable transportation to work. Since I’m paid hourly, missing work means losing income. On top of that, I’m worried that if they eventually identify the problem, I’ll be charged again despite repeatedly bringing the car back for the same unresolved issue. I work for a company where we’re taught that the customer comes first and that we should care about the person, not just the product. Unfortunately, I haven’t felt that level of care here. Instead of seeing a young customer struggling with transportation, finances, and repeated repair attempts, I feel like they only see another vehicle with a noise they don’t want to deal with. This has been the worst customer service experience I’ve ever had, and I genuinely regret buying my first car from this dealership More

We visited this dealership with a clear vehicle in mind and a genuine readiness to buy. While our initial greeting was pleasant, the moment we sat down to look at the numbers, the experience took a sharp t and a genuine readiness to buy. While our initial greeting was pleasant, the moment we sat down to look at the numbers, the experience took a sharp turn into standard, aggressive dealership tactics. Instead of transparency, we were handed a sales sheet loaded with mandatory, highly inflated add-ons. We were forced to spend our time arguing against $1,200 tracking systems, overpriced window tints, and digital plate frames—all marked up significantly beyond actual market value. When we requested to have these unnecessary line items removed, the response from the sales desk wasn't collaborative; it was defensive and dismissive. It felt like a deliberate strategy to wear us down until we just accepted the extra margins. Realizing that a mutually respectful deal wasn't going to happen, we decided to cut our losses and leave. The most telling moment happened on our way out. When we explained to the sales manager why we were walking away from the deal, his response was simply, "It's haggling; it's supposed to suck." That philosophy perfectly sums up why people dread buying cars. Negotiation only "sucks" when a dealership views its customers as targets to squeeze rather than clients to retain. From a customer service and business perspective, this strategy is incredibly shortsighted. By prioritizing a few hundred dollars in forced add-ons today, management completely threw away the long-term lifetime value of a customer. They didn't just lose a single transaction; they lost years of high-margin service center business and future family purchases. More importantly, instead of gaining a customer who would recommend them to others, they created advocates who will actively warn people to take their business elsewhere. More

After purchasing this car and was really excited about it. A few months later i opened the sun roof and noticed a tear in the wind deflector around the sunroof. I called the service department and spoke w it. A few months later i opened the sun roof and noticed a tear in the wind deflector around the sunroof. I called the service department and spoke with Kenneth. I explained the situation and sent him pictures of it so he can check the warranty status. I then emailed him again days later to see what the status was. He said it was covered but i would need to drive all the way out there for inspection. I had to take a day off work and drive out there so they could take a picture of it. I waisted an entire day , gas, and he had an attitude problem as well. I explained that I didnt understand why i would have to go there to get a picture, when i already sent multiple pictures. He said if i didnt like there service there were other dealerships. What is this guy talking about. I just bought this car brand new from them. He then said it would be a 2 to 5 hour wait. Afterwards he said they will order the part and i will have to bring it back and drop off for repairs. I also told him there is an air gap on driver door making a loud sound. He didn't have that looked at. I guess i will have to live with the problem. I asked for gas for waisting my time and driving out there. That didnt happen. Just attitude. I wish i never bought this car from them. More

Alyx was very helpful and answered all of our questions questions. If he didn’t know the answer he found someone who did. questions. If he didn’t know the answer he found someone who did. More

Roseville Kia was amazing and on top of my car issue! They fixed my issue in a timely period and kept me well informed. They fixed my issue in a timely period and kept me well informed. More

Kenneth was my service advisor and he did a fantastic job working with me on my Telluride’s service issue. I highly recommend him! working with me on my Telluride’s service issue. I highly recommend him! More

Great customer service! Awesome staff. I Scheduled the service and it was done right on time ! Thanks Awesome staff. I Scheduled the service and it was done right on time ! Thanks More

What started as a promising visit ended with lies and unkept promises. They could not deliver on what they promised but it was because they tried to hide added costs for services that were never asked fo unkept promises. They could not deliver on what they promised but it was because they tried to hide added costs for services that were never asked for yet were disclosed as being "included" with the car. We have had this car for 2 weeks now and we still have not secured financing because of these costs they keep trying to add in to the loan! Finally, the sticker prices on the used cars here are at least 3k higher than competitors on the same street. Sadly, we just don't see being able to recommend or do business here again. It's a good thing we happen to like the vehicle we purchased (or at least think we purchased). More