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Roseville Kia - Service Center

Roseville, CA

4.4
229 Reviews

229 Reviews of Roseville Kia - Service Center

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July 17, 2023

I had a good experience with my service writer and my car was ready when they called me for pickup. More

by lucielkeola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Tyler Wright
Jul 18, 2023 -

Roseville Kia responded

Thank you for your 5-star review of the Roseville Kia Service and Tire Center. It is validating to our team knowing Tyler is providing this level of service and care to you, our client - as it is our daily goal. Thank you for your business from your friends at Roseville Kia.

July 17, 2023

I haven't even had the car for a year and our sunroof got stuck open during the thunderstorm we had. The roof opened by itself and stayed open. We probably opened it a handful of times, if that. Took forever More

by johnathanr0
Recommend Dealer
No
Employees Worked With
Jasmine Andrade
Jul 18, 2023 -

Roseville Kia responded

Johnathan, a two-star experience is not what we expect for our customers. We would like to learn what happened during your visit and make things right. Would you consider calling either of us personally so that we can help? Trampus Bettencourt, Service Manager - (916) 783-1000 Jordan Rodgers, General Sales Manager - (916) 783-1000

July 12, 2023

Ms. Joy Sanders provided me with excellent service and she was very polite and professional. She was very articulate and detail in explaining what work would be done. Many thanks to Joy and her service. H More

by harold3644williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Jul 14, 2023 -

Roseville Kia responded

Harold, thank you so much for sharing your positive experience working with Joy! We pride ourselves on timely communication, professionalism, and providing a quality experience -- for every customer. Thank you for choosing Roseville Kia Service, and we hope to see you back for your next oil change!

July 10, 2023

we are very pleased with our service. we are thinking of going on aroad trip and wanted to make sure our car was in shape.thanks More

by dsmjberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Wright
Jul 14, 2023 -

Roseville Kia responded

We are happy that you are "very pleased with our service". And I’m sorry that you weren’t completely satisfied with your servicing timeframe - as we always strive for a five-star experience for every guest. If there is anything further you would like to share, I’m available to take your call. I hope to have the opportunity to deliver a five-star experience next time. Trampus Bettencourt, Service Manager - (916) 783-1000

July 10, 2023

Every visit at the dealership has been great. Service done timely and all questions were answered. More

by TAMMY.MATTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Korneyenko
Jul 14, 2023 -

Roseville Kia responded

Tammy, I am happy to hear that out team continues to provide for your vehicle’s service needs in a timely manner. On behalf of everyone at Roseville Kia, we wish you safe travels! Trampus Bettencourt, Service Manager - (916) 783-1000

July 08, 2023

Jeff is great. All of your staff has always been kind and professional. Thank you More

by gewebber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Poniatowski
Jul 14, 2023 -

Roseville Kia responded

We’re glad you had a great experience at Roseville Kia Service! Thank you for the five stars and for giving Jeff a shout-out. If we can do anything that can further assist you, just give us a call. Trampus Bettencourt, Service Manager - (916) 783-1000

July 07, 2023

Service was very slow to start with because of a lack of personnel. I was 10 early and got waited on 15 minutes after my appointment. The person who waited on me was professional and apologetic. Hopefully, More

by HARTUROKWAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Jul 14, 2023 -

Roseville Kia responded

We pride ourselves on our professional service, and I’m very sorry that we were running behind schedule for your recent visit. I’d like an opportunity to learn the details of what happened here and how we can improve. If you’re interested, would you please reach out at your convenience? Thank you, Trampus Bettencourt, Service Manager - (916) 783-1000

July 07, 2023

Staff was very helpful and courteous. Service was timely. It was a very easy experience. More

by Adrianacrawford710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Jul 14, 2023 -

Roseville Kia responded

We’re thrilled to hear our commitment to our customers always stands out to you. Thanks so much for recommending Roseville Kia!

July 07, 2023

John was very helpful. The work was done as promised and the theft recall issue was fixed and delivered on time. More

by jgwalker246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zito
Jul 14, 2023 -

Roseville Kia responded

I am happy to hear that John and our team sorted out your vehicle’s theft recall issue. On behalf of everyone at Roseville Kia, we wish you safe travels! Trampus Bettencourt, Service Manager - (916) 783-1000

July 07, 2023

Joy is great! She was friendly, efficient, though, and helpful. The service area was clean. They also offered water and snacks while you are wauting. More

by nonnagail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joy Sanders
Jul 14, 2023 -

Roseville Kia responded

Thank you for the 5-star review, and for your endorsement of Joy! She continues to be a significant asset to our team at Roseville Kia. We appreciate your business, and look forward to working with you again in the future.

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