Roseville Midway Ford

I bought a used truck from Midway Ford. I asked the salesman when we agreed on the price if there was an issue in the first few days if would they cover the cost. He said yes, they are fami I asked the salesman when we agreed on the price if there was an issue in the first few days if would they cover the cost. He said yes, they are family owned and have a good reputation. Well the first business day after I bought the truck I returned to the dealer and notified the salesman of the first two items in the list below. The sales manager would only agree pay half the cost of the APIM ($650). Most of the items in the following list should have been easily known and repaired before the truck was sold. The brake issues should be safety issues. 1. The APIM computer module for the radio was bad and was a $1300 repair. 2. The serpentine belts were worn so bad they squeal and this is a $400 repair. I’ll do it myself. 3. The spare tire was flat and the lock to lower the tire was rusted solid. 4. The front brakes had a rusted caliper slide pin causing the brakes to pulse. 5. The rear brakes were at the minimum pad thickness of 3 mm. 6. They mounted my own wheels on the truck and 7 lug nuts were over torqued. I found this while fixing the brakes and had to use a breaker bar to loosen them. Fortunately, I can do the rest of these repairs. Make sure you get at least a 3 day guarantee in writing to repair or return the vehicle for safety or major issues. More

Very friendly staff. They worked with me to make my deal worth my time. I enjoyed my time there. They worked with me to make my deal worth my time. I enjoyed my time there. More

Salesman were very nice and easy to work with however, within the first week of having the vehicle I had numerous issues that were clearly not mentioned when buying. Buyer beware! within the first week of having the vehicle I had numerous issues that were clearly not mentioned when buying. Buyer beware! More

We purchased a new vehicle today and worked with Bob (Sales) and Amber (Finance). This could not have been a better experience! Bob located several vehicles that met my 'must have' list and a couple (Sales) and Amber (Finance). This could not have been a better experience! Bob located several vehicles that met my 'must have' list and a couple 'want to haves'. He gave me time to compare my options and was so patient with me as I mulled it over. He even gave me his opinion (per my request) based on my concerns between the two I was interested in. Amber was so incredibly fast! I don't think I've ever been through finance in under 10 minutes before.. wow! I received a great deal and was super happy! On my drive home, Bob called me to inform me he found another rebate I was eligible for that he had missed. I have a check coming to me! Who offers more deals after the sale is made?!?! Will definitely return! Thank you both! More

The salesmen as well as the finance staff Listened to my requirements and went Out of there way to satisfy those needs, Vs just trying to sell me vehicle. Awesome Job!!! requirements and went Out of there way to satisfy those needs, Vs just trying to sell me vehicle. Awesome Job!!! More

It was a pleasure doing business with Trevor. He did a fine job explaining my new truck. He did a fine job explaining my new truck. More

They took my order in July everyone was courteous; I finally took delivery in February. I have had minimal dealings with them so far. finally took delivery in February. I have had minimal dealings with them so far. More

Disrespectful service manager. Told me he didn’t want to see my behicle in there again. Told me he didn’t want to see my behicle in there again. More

The end result was very good. I had to wait 2.25 years for the vehicle to arrive. Communication from Ford was minimal. The closing process was made simple and painless by the deal I had to wait 2.25 years for the vehicle to arrive. Communication from Ford was minimal. The closing process was made simple and painless by the dealership team. More

Dave Wells and the team did an outstanding job. Very professional, informative, pleasant and responsive. They keep me in the loop and provided timely updates. Would highly recommend Roseville Mi Very professional, informative, pleasant and responsive. They keep me in the loop and provided timely updates. Would highly recommend Roseville Midway Ford and especially the salesman…Dave Wells. More