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Roseville Midway Ford
Roseville, MN
79 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 79 reviews
July 02, 2022
I purchased a new car from them and thought I’d give them my business when it came time to do some simple recall work. When I got the car home I noticed a dent in the drivers side door and scratches on the d my business when it came time to do some simple recall work. When I got the car home I noticed a dent in the drivers side door and scratches on the drivers side window tint. I called multiple times and left voicemails, sent emails, and even sent text messages. No response. This is the only place the damage could have occurred. Shame on me for not reading their other terrible reviews and looking over the car thoroughly before I left. I incorrectly assumed I’d get my new car back in the same condition as I left it with them. Do not go here. I’m embarrassed for them. More
by Midwayfordsucks
Employees Worked With
Mark in Service. , Spencer Tichenor
June 16, 2022
PURCHASED A $116,000 2021 ESCALADE FROM THIS DEALERSHIP AND HAD IT SHIPPED IN. IT ARRIVED WITH A CHIPPED WINDSHIELD, WIRES CUT TO A AFTERMARKET STEREO SYSTEM THEY WERE SUPPOSE TO PUT BACK TO FACTORY, 1200 AND HAD IT SHIPPED IN. IT ARRIVED WITH A CHIPPED WINDSHIELD, WIRES CUT TO A AFTERMARKET STEREO SYSTEM THEY WERE SUPPOSE TO PUT BACK TO FACTORY, 1200 MILE OVER DUE FOR A OIL CHANGE, ROTORS SHOT TO THE POINT IT COULDN'T EVEN BEEN DRIVEN WITHOUT VIOLENTLY VIBRATING, LESS THAN HALF A TANK OF GAS, NO WASH, INTERIOR PLASTICS SCRATCHED ALL TO PIECES, ETC. I CALLED THE DEALERSHIP AND AND WAS TRANSFERRED TO A GENTLEMAN AND TOLD HIM ABOUT THE ISSUES. HE WAS EXTREMELY DEFENSIVE RIGHT OUT THE GATE AND I ASKED FOR HIS NAME AND TITLE. HE INFORMED ME THAT'S NONE OF MY BUSINESS. YES THAT'S CORRECT THE NEW CAR SALES MANAGER THAT I JUST SPENT $116,000 WITH TOLD ME HIS NAME IS NONE OF MY BUSINESS THEN HUNG UP THE PHONE. I THEN CALLED PART AND GOT HIS NAME. MR TOM KULICK WAS IT SO I CALLED BACK AND HE PICKED UP AND IMMEDIATELY SAID I JUST SPOKE TO MY SALES REP AND HE SAID NOTHING AT ALL WAS WRONG WITH THE CAR WHEN IT LEFT SO YOU MUST BE LYING. THE ABSOLUTE MOST INSANE THING THIS MAN SAID WAS I QUOTE DIRECTLY FROM HIM, "THIS IS WHAT YOU CAN EXPECT BUYING A USED CAR ON THE INTERNET. LET ME CLARIFY, A 6 MONTH OLD $116,000 CAR THIS MAN SAID I CAN EXPECT A DAMAGED WINDSHIELD, CUT STEREO WIRES, SHOT ROTORS, BUSTED INTERIOR PLASTICS, 1200 MILE OVERDUE OIL CHANGE, AND A IN OP RADIO ALL OF WHICH COULD HAVE BEEN ADDRESSED IN THEIR SERVICE DEPARTMENT IF THEY CARED ABOUT CUSTOMER SERVICE. I ASKED FOR HIS EMAIL TO SEND PICTURES TOO. HE SAID YOU CAN SEND PICTURES BUT THAT'S NOT GONNA TELL ANYTHING. WELL UNFORTUNATELY FOR HIM THE PICTURES WERE TIME STAMPED AND IN HIS PARKING LOT WITH THE SERVICE CENTER SIGN IN THE BACKGROUND SHOWING THE DAMAGES. I CAN'T MAKE THIS UP, HE NEVER CALLED ME BACK AND WILL NOT PICK UP THE PHONE NOW. I HAVE LEFT 5 VOICEMAILS FOR HIM, 2 STICKY NOTES FROM RECEPTIONIST AND 3 EMAILS NO RESPONSE. HE SAID IF I COULD PROVE HIS GUY WRONG HE WOULD FIRE HIM. WELL I PROVED HIM WRONG AND I GUARANTEE NOTHING WAS DONE THAT'S WHY HE WON'T ANSWER. HE'S A COWARD AND WON'T OWN UP TO THE FACT THEY LIED AND TRY TOP MAKE IT RIGHT. I ALSO TRIED CALLING THE OWNER/ GM JOHN TICHENOR. LEFT MANY VOICEMAILS, STICKY NOTES WITH NO CALL BACK. I WOULD THINK IF THIS WAS HAPPENING AT YOUR DEALERSHIP YOU WOULD WANT TO KNOW ABOUT IT AND GET TO THE BOTTOM ESPECIALLY ON A $116,000 VEHICLE. HE CLEARLY DOESN'T CARE SAME GOES FOR THE GENERAL SALES MANAGER CARRIE ROSENDAHL. LEFT MANY VOICEMAILS, STICKY NOTES AND NO CALL BACK. ILL END THIS BY SAYING THE FAMOUS WORD OF TOM KULICK, " THIS IS WHAT YOU CAN EXPECT BUYING A CAR ON THE INTERNET". SO WHETHER YOUR BUYING A $20K CAR OR A $116K CAR LIKE ME THEY DO NOT CARE WHATS WRONG WITH IT AND WILL NOT TAKE CAR OF ANY ISSUES. I WOULD FIND ANOTHER PLACE TO BUY FROM. THEY HAVE BEEN CAUGHT LYING, SCREENING CALLS, AND SEND $100K CARS OUT THE DOOR WITH THOUSANDS IN DAMAGES AND WONT PICK UP THE PHONE ANYMORE AFTER THE SALE IS DONE. I AM FILING A COMPLAINT WITH THE BBB, MOTOR VEHICLE COMMISSION, KBB, CAR.COM, AND ANY SOCIAL MEDIA PLATFORM I CAN FIND. THEY DO NOT DESERVE TO BE IN BUSINESS TREATING PEOPLE LIKE THIS REGARDLESS OF THE PRICE TAG OF YOUR VEHICLE. CHECK OUT WHAT $116,000 GET YOU IN THE PICS BELOW. More
by JMM9C
Employees Worked With
Tom Kulick John Techenor Carrie Rosendahl, Spencer Tichenor
November 21, 2021
Very disappointed at my Oct 26 service. Smelled gas when I put the heater on so I Drove into service. Looked it over and said they didn't find any leak area! On Nov 1 I smelled gas again and drove to I put the heater on so I Drove into service. Looked it over and said they didn't find any leak area! On Nov 1 I smelled gas again and drove to Hage Kobany. The diagnosis was that all 4 of the injectors were leaking gas!!!! Got my car back 0n Nov 4 and had a bill of $1,284.87!!!! I'm extremely disappointed and angry about this!! I deserve and expect a response!!! More
by trudie.gustad
Employees Worked With
Mike in service
November 01, 2021
Bought a 2021 Escape last Tuesday. John Holleran was AMAZING! I can't remember the finance guys name, but he was out of this world great too! Everything was extremely professional and so well put toge AMAZING! I can't remember the finance guys name, but he was out of this world great too! Everything was extremely professional and so well put together. Filling out the paperwork was done in a timely manner, well organized, and explained. I would recommend this team to everyone! THANK YOU ROSEVILLE MIDWAY FORD More
by janellewhite2012
Employees Worked With
John Holleran, Spencer Tichenor
July 29, 2021
Everyone at Roseville Midway Ford were informative and very helpful. They went over all of the interior operations and exterior operations. The paperwork was fast and easy. Very friendly dealership to wor very helpful. They went over all of the interior operations and exterior operations. The paperwork was fast and easy. Very friendly dealership to work with!! More
by nhojmada
Employees Worked With
Dave Wells , Amber R Schmidt, Spencer Tichenor
April 28, 2021
Bought a new Bronco Sport from Midway. Dan, the sales rep, was very courteous, friendly, efficient. I found the vehicle online and 2 days later I was driving it home!! All interactions with the staff wer rep, was very courteous, friendly, efficient. I found the vehicle online and 2 days later I was driving it home!! All interactions with the staff were helpful and friendly More
by mamw1979
Employees Worked With
Dan
March 31, 2021
My sales guy Charlie was an absolute gem. I was very needy and had a lot of questions but he helped me from start to finish without showing an ounce of annoyance! needy and had a lot of questions but he helped me from start to finish without showing an ounce of annoyance! More
by mitchroberts1987
Employees Worked With
Charlie
January 12, 2021
Top Tier service from these guys when I bought my van. I was very specific in what I was looking for but sales guy was like a whiz kid who knew EVERYTHING about the vans. Very very helpful. was very specific in what I was looking for but sales guy was like a whiz kid who knew EVERYTHING about the vans. Very very helpful. More
by Chris Madden
Employees Worked With
brock, chris
November 25, 2020
I read other poor reviews of Midway Ford and I was still surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two iss surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two issues: The rear windshield wiper motor was seized and needed to be replaced and I knocked the connector of the rear window defroster off the rear window, breaking it. This was at least the second time my wiper motor had seized, and I had repaired at Midway, so I was a little annoyed, but I needed it fixed so I brought it in. I got a call Monday morning that they were going to charge me $129 to diagnose the rear window wiper motor and "only" $69 to diagnose the rear window defroster. This is a diagnosis only, for the problem I already told them (which was obvious just by looking at it). It was already at the dealer, so I bit my tongue and said please fix it, that's why I brought it to you. A few hours later I received a call that the diagnosis was done. The rear windshield wiper motor had burned out and needed to be replaced. The rear window defroster line had been knocked off the rear window and needed to be replaced. The cost to replace the wiper motor was a mere $800 and the replacement of the rear window defroster required a full replacement of th rear window at a cost of several thousand dollars. Here's a novel idea, maybe when a customer calls in and says I need to replace the rear windshield wiper motor and rear defrost unit, the service manager says OK, we'll check it out and it will be $XXX to replace. I declined the service since it's far more expensive than it's worth. The kicker is that when I went to pay $200 for the privilege of having them tell me it wasn't worth fixing what I asked them about over the phone, I found my vehicle unlocked (with my garage door opener inside) and the lights left on. My expensive year old Interstate battery was run flat. I had to go back in and get a jump. Fortunately it started, but I'll need a new battery this winter or I'll be stranded on a cold day. And there was no apology, just a smirk when I said I needed a jump, as if the service worker was thinking, "Yeah, I know why your vehicle won't start." I see a good independent repair shop in my future. More
by Midway
Employees Worked With
Spencer Tichenor
