Roseville Midway Ford

I brought my brand new Ford eco-sport in because my brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they sh brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they should fix it no matter what.. Not happy with this car or service at all just had my visor completely fall off. Just cheap!!! More

service delay My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Th My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Thursday, estimating I could pick it up Friday afternoon. I called Friday to hear it hadn't been looked at yet, "we are really busy". I called Saturday about 5 times before someone answered. He told me, "I wasn't even working that day, I would never have told you it might be ready Friday". Later he called back to say there was only one tech working that day and it would not be looked at till Monday. Monday's call was answered with "maybe tomorrow we will get to it". No loaner was available but I could be added to that list. It was explained that service was being scheduled out 6 weeks in advance.... Finally I was contacted and could pick up my car Monday afternoon with the battery that was under warranty replaced. More

Greart work force that goes out if there way . Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great jo Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great job. More

Dishonest Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them a Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them and lots of service. NEVER going back. More

Rotten I have a mustang with a recall on the airbags. They told me they need my vin number and it will be about a month before they could order the airbag. T I have a mustang with a recall on the airbags. They told me they need my vin number and it will be about a month before they could order the airbag. Then they told me they have NO RECORD OF ME BUYING THE MUSTANG THERE, along with the fact I was treated like xxxx, when I bought the car being verbally bashed by the guy trying to say my math was wrong till I put it on paper and showed him he was wrong. AWFUL, NO STARS. I called SAXON FORD IN NEW BRIGHTON, they told me I could bring it in anytime just to call ahead it would take a half hour. NEVER BUY ANYTHING OR DO ANY BUSINESS THERE UNLESS YOU WANT TO BE TREATED TERRIBLE More

AVOID! Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointme Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointment to have the air bag replaced and to see if they had the parts on hand or if they'd have to be ordered. The receptionist who answered (Kristy) transferred my call to the service department. I informed the technician who answered why I was calling and he asked for my VIN, which I gave. I was put on hold while he checked whether they had the parts or not. Then I was disconnected. I called back and was transferred to the service dept. again and the phone rang and rang. No one ever answered. I tried yet again and after 12 rings, still received no answered. I called a third time and told Kristy I wanted to speak to a manager or someone who might actually answer the phone. She said, "well, a manager would be even harder to reach and all I can do is continue transferring you to service." (Oh really? I find that highly doubtful.) I told her that If I was disconnected the first time and then no one answered the other two times I called back, why would I want to keep doing the same thing again and again? She had no answer. I'll go elsewhere from now on, including the next time I purchase a car. More

Honest and easy to work with! Charlie Gillespie listened to what we were looking for in a slightly used car. He directed us to the perfect car - a Ford Explorer with 36,000 miles. Charlie Gillespie listened to what we were looking for in a slightly used car. He directed us to the perfect car - a Ford Explorer with 36,000 miles. It was a certified pre-owned vehicle. There were a few very minor things that needed to be fixed so I scheduled that after the purchase. The Service Department actually went above and beyond our expectations. They replaced two of the items rather than just fix them. This was vehicle #5 that our family has purchased from this dealer, and after this experience, vehicle #6 will be from Roseville Midway Ford as well! We couldn't be happier! Thank you!! More

Midway Ford Experience I worked with John Holleran, who was nothing but professional and super attentive. He made my car buying experience quite pleasant and comfortable. No I worked with John Holleran, who was nothing but professional and super attentive. He made my car buying experience quite pleasant and comfortable. Not only was he friendly but seemed very knowledgeable in regards to the various features of the car I purchased. John and the rest of the team took their time to acknowledge me and made sure that I was being helped. I will be a returning customer and will absolutely recommend this dealership and John Holleran to others! Thank you for the great experience. More