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Roseville Midway Ford
Roseville, MN
80 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 80 reviews
November 25, 2020
I read other poor reviews of Midway Ford and I was still surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two iss surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two issues: The rear windshield wiper motor was seized and needed to be replaced and I knocked the connector of the rear window defroster off the rear window, breaking it. This was at least the second time my wiper motor had seized, and I had repaired at Midway, so I was a little annoyed, but I needed it fixed so I brought it in. I got a call Monday morning that they were going to charge me $129 to diagnose the rear window wiper motor and "only" $69 to diagnose the rear window defroster. This is a diagnosis only, for the problem I already told them (which was obvious just by looking at it). It was already at the dealer, so I bit my tongue and said please fix it, that's why I brought it to you. A few hours later I received a call that the diagnosis was done. The rear windshield wiper motor had burned out and needed to be replaced. The rear window defroster line had been knocked off the rear window and needed to be replaced. The cost to replace the wiper motor was a mere $800 and the replacement of the rear window defroster required a full replacement of th rear window at a cost of several thousand dollars. Here's a novel idea, maybe when a customer calls in and says I need to replace the rear windshield wiper motor and rear defrost unit, the service manager says OK, we'll check it out and it will be $XXX to replace. I declined the service since it's far more expensive than it's worth. The kicker is that when I went to pay $200 for the privilege of having them tell me it wasn't worth fixing what I asked them about over the phone, I found my vehicle unlocked (with my garage door opener inside) and the lights left on. My expensive year old Interstate battery was run flat. I had to go back in and get a jump. Fortunately it started, but I'll need a new battery this winter or I'll be stranded on a cold day. And there was no apology, just a smirk when I said I needed a jump, as if the service worker was thinking, "Yeah, I know why your vehicle won't start." I see a good independent repair shop in my future. More
by Midway
Employees Worked With
Spencer Tichenor
February 12, 2020
I brought my brand new Ford eco-sport in because my brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they sh brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they should fix it no matter what.. Not happy with this car or service at all just had my visor completely fall off. Just cheap!!! More
by Lebrin
Employees Worked With
Service
November 12, 2019
service delay My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Th My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Thursday, estimating I could pick it up Friday afternoon. I called Friday to hear it hadn't been looked at yet, "we are really busy". I called Saturday about 5 times before someone answered. He told me, "I wasn't even working that day, I would never have told you it might be ready Friday". Later he called back to say there was only one tech working that day and it would not be looked at till Monday. Monday's call was answered with "maybe tomorrow we will get to it". No loaner was available but I could be added to that list. It was explained that service was being scheduled out 6 weeks in advance.... Finally I was contacted and could pick up my car Monday afternoon with the battery that was under warranty replaced. More
by Pat
Employees Worked With
Mark, Mike and I think Jeff
July 25, 2019
Greart work force that goes out if there way . Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great jo Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great job. More
by redranger55418
Employees Worked With
Nick in Quick Lane, Spencer Tichenor
May 22, 2019
Dishonest Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them a Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them and lots of service. NEVER going back. More
by julie
Employees Worked With
Nick, Chris
May 14, 2019
Rotten I have a mustang with a recall on the airbags. They told me they need my vin number and it will be about a month before they could order the airbag. T I have a mustang with a recall on the airbags. They told me they need my vin number and it will be about a month before they could order the airbag. Then they told me they have NO RECORD OF ME BUYING THE MUSTANG THERE, along with the fact I was treated like xxxx, when I bought the car being verbally bashed by the guy trying to say my math was wrong till I put it on paper and showed him he was wrong. AWFUL, NO STARS. I called SAXON FORD IN NEW BRIGHTON, they told me I could bring it in anytime just to call ahead it would take a half hour. NEVER BUY ANYTHING OR DO ANY BUSINESS THERE UNLESS YOU WANT TO BE TREATED TERRIBLE More
by Ripped off
Employees Worked With
In 2010
January 08, 2019
AVOID! Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointme Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointment to have the air bag replaced and to see if they had the parts on hand or if they'd have to be ordered. The receptionist who answered (Kristy) transferred my call to the service department. I informed the technician who answered why I was calling and he asked for my VIN, which I gave. I was put on hold while he checked whether they had the parts or not. Then I was disconnected. I called back and was transferred to the service dept. again and the phone rang and rang. No one ever answered. I tried yet again and after 12 rings, still received no answered. I called a third time and told Kristy I wanted to speak to a manager or someone who might actually answer the phone. She said, "well, a manager would be even harder to reach and all I can do is continue transferring you to service." (Oh really? I find that highly doubtful.) I told her that If I was disconnected the first time and then no one answered the other two times I called back, why would I want to keep doing the same thing again and again? She had no answer. I'll go elsewhere from now on, including the next time I purchase a car. More
by Ex Ford Buyer
Employees Worked With
Kristy as well as a service technician who never identified himself over the phone.
September 24, 2018
Honest and easy to work with! Charlie Gillespie listened to what we were looking for in a slightly used car. He directed us to the perfect car - a Ford Explorer with 36,000 miles. Charlie Gillespie listened to what we were looking for in a slightly used car. He directed us to the perfect car - a Ford Explorer with 36,000 miles. It was a certified pre-owned vehicle. There were a few very minor things that needed to be fixed so I scheduled that after the purchase. The Service Department actually went above and beyond our expectations. They replaced two of the items rather than just fix them. This was vehicle #5 that our family has purchased from this dealer, and after this experience, vehicle #6 will be from Roseville Midway Ford as well! We couldn't be happier! Thank you!! More
by Lyla Olafson
Employees Worked With
Charlie Gillespie
August 31, 2018
This dealership is the worst, garbage place which is why it has the lowest rating in MN. What else can you expect when they got worse service manager, Jim Murphy who is irresponsible, liar and does not even it has the lowest rating in MN. What else can you expect when they got worse service manager, Jim Murphy who is irresponsible, liar and does not even care about his customers. I seriously don’t recommend anyone going to this place and have them even perform any service on your car as you don’t know what they will do to your vehicle. I am not a big fan of writing reviews but I decided to do this at this time to let other know how badly this dealer treats its customers. More
by i.phiranishvili@gmail.com
Employees Worked With
Jim Murphy
August 09, 2018
Horrible I bought a car used at 30K miles with original new manufacture warranty (30K more miles of warranty left). They sold the car to me with the clutch out I bought a car used at 30K miles with original new manufacture warranty (30K more miles of warranty left). They sold the car to me with the clutch out. Got it replaced 5 days later after I signed my soul away. They just tried telling me I didn’t know how to drive the car. Go figure, a year to the very week, clutch got replaced again. They should have taken the car back the first week & we wouldn’t tell literally everyone we know how much they suck. Contacting the attorney general finally. More
by alimorlock
Employees Worked With
John Lee
