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26 Reviews of Roseville Midway Ford - Service Center
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November 10, 2023
I moved to Roseville 6 years ago and am so happy to have Midway Ford so close. I have only dealt with the Service Department and the Quick Lane. These gents have treated me so well over the years. I reco Midway Ford so close. I have only dealt with the Service Department and the Quick Lane. These gents have treated me so well over the years. I recommend them highly and when telling a friend, he switched from New Brighton Ford to Roseville and is very pleased with Midway Ford. More
by conniehansen1938
Employees Worked With
Sorry, don't remember service guys name.
May 10, 2023
Very disappointed in the way I was treated this morning when I went in for an oil change. I’ve been taking my vehicles here for service for 15 years. Not anymore. Last week I scheduled a service appointme when I went in for an oil change. I’ve been taking my vehicles here for service for 15 years. Not anymore. Last week I scheduled a service appointment on their website and got an email back saying no appointment necessary. So I went in at 1:30 and was told I’d have to leave my car there for the rest of the day (7:00 pm). I was told they were very busy and I needed to be there first thing in the morning if I didn’t want to wait that long. I didn’t have a ride so I left. This morning I arrived before 7 a.m. and was second in line (they don’t take appointments). I was then told it would be at least a half day as I have a Mitsubishi and they needed to order the parts and oil. I’ve had this vehicle in for oil changes before and that was never an issue. The service guy said well things change. He also told me it would be cheaper if I just went to Mitsubishi. I asked if he ordered the parts and oil today if I could come back tomorrow and get in right away. He said I’d have to wait in line. I was trying to explain what happened last time when he interrupted me and said “Do you want me to order the stuff or not?” So I said no. I left and went to the Mitsubishi dealer. Got an appointment right away. I won’t be taking any of my vehicles to Midway Ford ever again. More
by meow5
Employees Worked With
xxxxxxxx in Quicklane
July 02, 2022
I purchased a new car from them and thought I’d give them my business when it came time to do some simple recall work. When I got the car home I noticed a dent in the drivers side door and scratches on the d my business when it came time to do some simple recall work. When I got the car home I noticed a dent in the drivers side door and scratches on the drivers side window tint. I called multiple times and left voicemails, sent emails, and even sent text messages. No response. This is the only place the damage could have occurred. Shame on me for not reading their other terrible reviews and looking over the car thoroughly before I left. I incorrectly assumed I’d get my new car back in the same condition as I left it with them. Do not go here. I’m embarrassed for them. More
by Midwayfordsucks
Employees Worked With
Mark in Service. , Spencer Tichenor
November 21, 2021
Very disappointed at my Oct 26 service. Smelled gas when I put the heater on so I Drove into service. Looked it over and said they didn't find any leak area! On Nov 1 I smelled gas again and drove to I put the heater on so I Drove into service. Looked it over and said they didn't find any leak area! On Nov 1 I smelled gas again and drove to Hage Kobany. The diagnosis was that all 4 of the injectors were leaking gas!!!! Got my car back 0n Nov 4 and had a bill of $1,284.87!!!! I'm extremely disappointed and angry about this!! I deserve and expect a response!!! More
by trudie.gustad
Employees Worked With
Mike in service
November 25, 2020
I read other poor reviews of Midway Ford and I was still surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two iss surprised by how poor my service was. I made arrangements to drop my Explorer off Sunday evening to have it serviced on Monday morning. I had two issues: The rear windshield wiper motor was seized and needed to be replaced and I knocked the connector of the rear window defroster off the rear window, breaking it. This was at least the second time my wiper motor had seized, and I had repaired at Midway, so I was a little annoyed, but I needed it fixed so I brought it in. I got a call Monday morning that they were going to charge me $129 to diagnose the rear window wiper motor and "only" $69 to diagnose the rear window defroster. This is a diagnosis only, for the problem I already told them (which was obvious just by looking at it). It was already at the dealer, so I bit my tongue and said please fix it, that's why I brought it to you. A few hours later I received a call that the diagnosis was done. The rear windshield wiper motor had burned out and needed to be replaced. The rear window defroster line had been knocked off the rear window and needed to be replaced. The cost to replace the wiper motor was a mere $800 and the replacement of the rear window defroster required a full replacement of th rear window at a cost of several thousand dollars. Here's a novel idea, maybe when a customer calls in and says I need to replace the rear windshield wiper motor and rear defrost unit, the service manager says OK, we'll check it out and it will be $XXX to replace. I declined the service since it's far more expensive than it's worth. The kicker is that when I went to pay $200 for the privilege of having them tell me it wasn't worth fixing what I asked them about over the phone, I found my vehicle unlocked (with my garage door opener inside) and the lights left on. My expensive year old Interstate battery was run flat. I had to go back in and get a jump. Fortunately it started, but I'll need a new battery this winter or I'll be stranded on a cold day. And there was no apology, just a smirk when I said I needed a jump, as if the service worker was thinking, "Yeah, I know why your vehicle won't start." I see a good independent repair shop in my future. More
by Midway
Employees Worked With
Spencer Tichenor
February 12, 2020
I brought my brand new Ford eco-sport in because my brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they sh brakes squeak. This should not happen on a brand new car and they told me that some cars just do that. A brand new car should not do that and they should fix it no matter what.. Not happy with this car or service at all just had my visor completely fall off. Just cheap!!! More
by Lebrin
Employees Worked With
Service
November 12, 2019
service delay My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Th My C-Max would not start. Battery had been replaced by Midway in 2017. AAA diagnosed that one cell was faulty. Mark in service accepted the car on Thursday, estimating I could pick it up Friday afternoon. I called Friday to hear it hadn't been looked at yet, "we are really busy". I called Saturday about 5 times before someone answered. He told me, "I wasn't even working that day, I would never have told you it might be ready Friday". Later he called back to say there was only one tech working that day and it would not be looked at till Monday. Monday's call was answered with "maybe tomorrow we will get to it". No loaner was available but I could be added to that list. It was explained that service was being scheduled out 6 weeks in advance.... Finally I was contacted and could pick up my car Monday afternoon with the battery that was under warranty replaced. More
by Pat
Employees Worked With
Mark, Mike and I think Jeff
July 25, 2019
Greart work force that goes out if there way . Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great jo Great work force. They go out if there way to make your Ford exprience best it can be. Quick Lane goes above what is expected for the price. Great job. More
by redranger55418
Employees Worked With
Nick in Quick Lane, Spencer Tichenor
May 22, 2019
Dishonest Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them a Broke a part on my Grand Cherokee when changing the oil, won't own up to it. Treated like I don't matter after I have purchased 2 new cars from them and lots of service. NEVER going back. More
by julie
Employees Worked With
Nick, Chris
