Roseville Midway Ford - Service Center

AVOID! Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointme Terrible customer service! As one who received a recall notice regarding the defective Tamaka air bags, I phoned this Ford dealer to make an appointment to have the air bag replaced and to see if they had the parts on hand or if they'd have to be ordered. The receptionist who answered (Kristy) transferred my call to the service department. I informed the technician who answered why I was calling and he asked for my VIN, which I gave. I was put on hold while he checked whether they had the parts or not. Then I was disconnected. I called back and was transferred to the service dept. again and the phone rang and rang. No one ever answered. I tried yet again and after 12 rings, still received no answered. I called a third time and told Kristy I wanted to speak to a manager or someone who might actually answer the phone. She said, "well, a manager would be even harder to reach and all I can do is continue transferring you to service." (Oh really? I find that highly doubtful.) I told her that If I was disconnected the first time and then no one answered the other two times I called back, why would I want to keep doing the same thing again and again? She had no answer. I'll go elsewhere from now on, including the next time I purchase a car. More

Terrible customer service If I could give zero stars I would! I scheduled an appointment with Nick Bauman at their service department for a recall. He gave me a call and told If I could give zero stars I would! I scheduled an appointment with Nick Bauman at their service department for a recall. He gave me a call and told me that the service would take anywhere from a day to a day and a half. When I asked why it would take so long he said, "Because that's how long it takes". I was a little taken aback by his tone but I still let him know that I had planned on leaving it there for a full day. Long story short, they don't want to do the recall. He basically told me his service department is too busy to help me out right now. This is a dealership for crying out loud! Terrible customer service and now I know everyone here at work says to go somewhere else. More

Great experience bought a used truck "AS IS and weeks after I purchased it the master cylinder went bad . Dan Jensen was great fixed it for free bought a used truck "AS IS and weeks after I purchased it the master cylinder went bad . Dan Jensen was great fixed it for free More

Awful experience Horrible experience. Made an appointment for 8:30am this morning for a small RECALL issue on my 2014 Escape truck. Arrived at 8:30am, to be told that Horrible experience. Made an appointment for 8:30am this morning for a small RECALL issue on my 2014 Escape truck. Arrived at 8:30am, to be told that they were running behind on appointments and would need to keep the car overnight. Not a big deal, until they mentioned that they had zero rental cars available. They directed me to the nearest rental location, Enterprise, but could not use their shuttle system to drive me there unless I waited over 1 hour. Stated that they were unable to reimburse any costs for the rental car, although the need for the rental car was caused by the dealership. Would not recommend. More

Just a simple oil change Brought my escape in for a simple oil change on 3-15-17. No place to park, had to park on the other side of business. Service Tech. must have been hav Brought my escape in for a simple oil change on 3-15-17. No place to park, had to park on the other side of business. Service Tech. must have been having a bad day. Very rude and short to all customers. Even had an argument on the phone with another employee. Handed me the receipt with no explanations. Don't even think the tires were rotated. Looks like I will have to go back to that White Bear Ford. Get some parking and friendly staff... More

Service Scheduled service and when I brought my truck in, the service writer said "my mechanics leave in 15 minutes for the day". Then he says Ford forces us Scheduled service and when I brought my truck in, the service writer said "my mechanics leave in 15 minutes for the day". Then he says Ford forces us to use the on line scheduling. I had already set up a rental so I asked if I could leave the truck, he agreed to get it in the next day. The writer also said it would be a couple of hundred to diagnose the problem and it was closer to $300. The truck was done the next day but I had already left town for a 3 day weekend. When I picked up my truck, it had been left unlocked for the 3 day weekend and wasn't washed, which I was expecting. Not going back, my truck is in need of the same service and not sure if it's a new problem or the same one that I paid to have repaired. Had a chance to "WOW" a new customer but blew it. More

Roseville Midway Ford is awesome! Due to some sub-par work done by another dealer, I found myself 300 miles from home late on Saturday afternoon (10/17/15) in need of a part. Although Due to some sub-par work done by another dealer, I found myself 300 miles from home late on Saturday afternoon (10/17/15) in need of a part. Although the service area was closed, when I described my situation the dealer staff on duty tracked down Dave Gerlach the parts manager. He was kind enough to break away from family time to come and help. He got the part, made the replacement and even gave me a quart of oil! They did not have to do this, especially given that none of my problem was their responsibility, but they put the customer first and covered it! This literally saved our weekend trip to the Twin Cities. THANKS SO MUCH! More

Unhappy with quality of service If I could select zero stars I would have. I brought my car to have the water pump changed due to having to take the front of the engine apart to get If I could select zero stars I would have. I brought my car to have the water pump changed due to having to take the front of the engine apart to get at it. Being it was a 12 hour job, it was very spendy ($2k). They had my car for 3 days and called to tell me my engine was fried. The car starts up and idles fine but as soon as you start driving, it over heats. I'm curious why they didn't bother to changed the thermostat while they had the whole car torn apart. I feel like they didn't bother to really find the reason for the overheating of the motor. Very disappointed. I will not be buying another Ford car. Not designed well at all and poor customer service. More

problem solved. Took my Focus in for a vibration problem. Jim knew immediately what we needed. Service was fast and courteous. Problems as solved in one day. Took my Focus in for a vibration problem. Jim knew immediately what we needed. Service was fast and courteous. Problems as solved in one day. More