Ross Downing GMC Cadillac - Service Center

They got my truck repaired in very little time . I was happy about that . Good job I was happy about that . Good job More

Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I d I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I did: 11am Thursday. I brought it in on Wed. evening, and my service rep, Robert, called on Thursday at 10:15 am to say my service was complete and my car was ready to go. He also asked if I needed to be picked up by their driver to get my vehicle, which I didn't, but it was nice of him to ask! Everyone in their service department is friendly, polite, and knowledgeable. Thanks to all of you! More

Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. More

Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly Employee's are sure nice. Service department gets customers in and out quickly More

Everything was on schedule and completed in a timely manner . Service was friendly and fast manner . Service was friendly and fast More

Jay is my got to guy. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience. More

Great, friendly, knowledgeable, and informative. Every time. I don't ever feel like I'm getting the "work around." Thanks! Every time. I don't ever feel like I'm getting the "work around." Thanks! More

Always the best service Ross Downing Buick GMC Cadillac. I plan to visit often. Thanks I plan to visit often. Thanks More

General Maintenance. I appreciate pick-up and delivery return. Little late picking me up but a pleasant driver named Grant. I was not in a hurry so I was still please I appreciate pick-up and delivery return. Little late picking me up but a pleasant driver named Grant. I was not in a hurry so I was still pleased. Cleaned outside, changed oil, rotated tires, etc.. A $10 coupon applied. I am very pleased with this Downing Buick's service. More

You gotta read this one!I had to wait a few days for a repair appointment for my AC which was not cooling. I was asked to leave the car overnight, because they didn’t get to it. That’s not what I was tol repair appointment for my AC which was not cooling. I was asked to leave the car overnight, because they didn’t get to it. That’s not what I was told but I got it. A courteous young lady employee gave me a ride home. On the afternoon of the second day, I called my service writer, Jay. He told me that the AC compressor had a leak and needed to be replaced. He said it would cost $1,200. I asked how much was the bill so far. He said nothing. He said they don’t collect until the work is done. I said OK, I want to pick up my car today. He then says there’s a $150 checkout fee. I asked for what. He says for the diagnostics. I paid and left. The next day I brought my car to ROCK TIRE & AUTO REPAIR. The owner had my car for less than 5 MINUTES. He called me outside and asked me to sit in my car. He then turned up the AC full blast and brought it down to 36 degrees. It turns out the button on the dashboard for fresh air had been bumped bringing only outside air into the cabin. The expert mechanic didn’t catch this. THERE WAS NO LEAK, YET THESE T_-GS WERE GOING TO CHARGE THIS FEMALE SENIOR CITIZEN $1200!!! I don’t care how new your car is…never take it to this dealer unless you have time and money to throw down the drain. Let’s see what happens when I try to recover my $150 for their bald-faced lie. More