Roswell Toyota
Roswell, NM
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My husband and I have only purchased my vehicles from this dealership but my husband purchased a brand new Toyota Tundra 2022 never had issues with recalls before until Now we got a letter in the mail in this dealership but my husband purchased a brand new Toyota Tundra 2022 never had issues with recalls before until Now we got a letter in the mail in January 2026 stating the engine had a recall ok that is something serious you would believe Krumland Toyota auto group would be doing everything they can to make this truck get its new engine!! Nope not in this case where in August 2026 the Manager for parts hasn't even ordered the engine nor try to resolve this issue and they only have 1 certified mechanic to do the job! You would think that manger would try to hire other certified mechanics to fix recalls not in this case, so I had to call Toyota Corporate to have them fix this problem and make it happen fast because it's been 8 months with no new engine, no time frame, no solutions nothing. So, Toyota corporate called a dealership closer to Roswell who could make this problem better and she did she was able to get us scheduled next week and there paying for our loaner and would have our truck up and ready within a week by 1 of the 5 certified mechanics at their Toyota dealership. All I have to say is POOR POOR POOR CUSTOMER SERVICE FOR THE PARTS AND SERVICE DEPARTMENT AT KRUMLAND AUTO GROUP!!! More
Very impressed. The service manager was great!. He stayed on top of things, had my tires installed and front end alignment completed in a reasonable time frame. He w The service manager was great!. He stayed on top of things, had my tires installed and front end alignment completed in a reasonable time frame. He was able to get me going. Thanks, Toyota of Roswell! Pat. More
Service dept Service was great. Dwayne was nice, helpful and efficient. One of the better experiences I have ever had with a service department. Thank you and I w Service was great. Dwayne was nice, helpful and efficient. One of the better experiences I have ever had with a service department. Thank you and I will return. More
Service department They are great and constantly checking on you while you wait to see if you need anything and to let you know how the work is going along on your vehic They are great and constantly checking on you while you wait to see if you need anything and to let you know how the work is going along on your vehicle More
Great experience once you get the right salesman!! It was a great experience and I got the best deal! I would like to thank Jake Smith the salesman for excellent customer service and for making buy my It was a great experience and I got the best deal! I would like to thank Jake Smith the salesman for excellent customer service and for making buy my new 4 runner so easy. So when you go into Roswell Toyota ask for Jake he’s the best and listens to what you want in a vehicle.. More
Service Excellent service - from Luke @ Honda to Dewayne @ Toyota & all of the service employees! I really appreciated the calls for updates - thank you. Yo Excellent service - from Luke @ Honda to Dewayne @ Toyota & all of the service employees! I really appreciated the calls for updates - thank you. Your service & care are exceptional... More
Fabulous auto purchase experience My review is about trading a vehicle for a new one. It was wonderful to have one of the managers handle my account. I was given a fair trade value, wa My review is about trading a vehicle for a new one. It was wonderful to have one of the managers handle my account. I was given a fair trade value, was helped with filling out the finance papers thru Toyota Fin'l Services, then, the sales person even called my insurance company to be sure my new car was covered immediately. I drove my new Corolla off the lot, within 3 hours, as a happy motorist! More
Very quick service All personnel were friendly and completed service of my Toyota Sienna at a reasonable price. Alsotook a relatively short period of time. Happy with th All personnel were friendly and completed service of my Toyota Sienna at a reasonable price. Alsotook a relatively short period of time. Happy with the experience. More
Great experience I was privileged to work with Tiffany in internet sales, Ethan in sales and James in finance to buy a 2015 Dodge Ram 1500 Laramie Longhorn pickup. Th I was privileged to work with Tiffany in internet sales, Ethan in sales and James in finance to buy a 2015 Dodge Ram 1500 Laramie Longhorn pickup. This was my first vehicle purchase on my own and each of those people made this an excellent experience in every category. I don’t believe anyone working with the above people mentioned would be disappointed in their experience in buying a new or used vehicle from this dealership!! More
Help in time of need! I had a fender bender while on vacation, and the kind folks at the service department assessed the damage for me and made sure the car was fit to driv I had a fender bender while on vacation, and the kind folks at the service department assessed the damage for me and made sure the car was fit to drive home. They didn’t charge me at all and were very courteous and even put it up on the rack to inspect it from underneath. More
