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Roswell Toyota

Roswell, NM

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12 Reviews

2211 W 2nd

Roswell, NM

88201

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August 12, 2026

My husband and I have only purchased my vehicles from this dealership but my husband purchased a brand new Toyota Tundra 2022 never had issues with recalls before until Now we got a letter in the mail in More

by Claudiasham18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts employees/ Manager
Aug 13, 2026 -

Roswell Toyota responded

Hello, We appreciate your feedback. We would like to discuss your husband's recent vehicle purchase and experience with our Parts and Service Department. Please contact me at your earliest convenience. Best, Billy Sills General Manager bsills@kagnm.com

Aug 13, 2026 -

Claudiasham18 responded

Billy Sills did you not read my review up above it clearly states Toyota Corporate was able to fix my problem by referring me to another dealership who had more than ONE certified mechanic and where able to ORDER A NEW ENGINE for us. If you want to make things a little bit more better on your customer service since you failed to do so you can pay for our fuel to the other dealership and back its the least you can do to make things somewhat better!

November 14, 2018

Very impressed. The service manager was great!. He stayed on top of things, had my tires installed and front end alignment completed in a reasonable time frame. He w More

by Ozzie14589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
November 13, 2018

Service dept Service was great. Dwayne was nice, helpful and efficient. One of the better experiences I have ever had with a service department. Thank you and I w More

by Marlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne and shuttle driver female. She was timely, courteous and friendly
October 09, 2018

Service department They are great and constantly checking on you while you wait to see if you need anything and to let you know how the work is going along on your vehic More

by Travelin_john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many
September 14, 2018

Great experience once you get the right salesman!! It was a great experience and I got the best deal! I would like to thank Jake Smith the salesman for excellent customer service and for making buy my More

by Pickymomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Smith, John Smith
August 23, 2018

Service Excellent service - from Luke @ Honda to Dewayne @ Toyota & all of the service employees! I really appreciated the calls for updates - thank you. Yo More

by cc151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke @ Honda, Dewayne @ Toyota + employees in service Dept
August 23, 2018

Fabulous auto purchase experience My review is about trading a vehicle for a new one. It was wonderful to have one of the managers handle my account. I was given a fair trade value, wa More

by Happy motorist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Edwards, James in Finance
June 30, 2018

Very quick service All personnel were friendly and completed service of my Toyota Sienna at a reasonable price. Alsotook a relatively short period of time. Happy with th More

by bigdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall names. Sorry
June 24, 2018

Great experience I was privileged to work with Tiffany in internet sales, Ethan in sales and James in finance to buy a 2015 Dodge Ram 1500 Laramie Longhorn pickup. Th More

by GMLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Edwards, Ethan Coombs, James (in finance)
June 20, 2018

Help in time of need! I had a fender bender while on vacation, and the kind folks at the service department assessed the damage for me and made sure the car was fit to driv More

by Red2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I don’t remember
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