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Rothrock Motor Sales - Service Center

4.6

123 Lifetime Service Reviews

1648 Plaza Lane, Allentown, Pennsylvania 18104

124 Reviews of Rothrock Motor Sales - Service Center

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June 18, 2019

"Amazing"

- Janet

I was at my daughter's house and I live on Long island. A light came on and I was worried . Needless to say Simone was very assuring I would make it on time to get over the GW bridge. Came in 8:30 out 10:45. I can say enough of your service. Thank you Simone and the mechanic. Sorry I don't know his name but was excellent 👌

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Yes
Employees Worked With
June 17, 2019

"YANKEES RULE"

- Yankee Fred

The service department is what keeps me coming back to Rothrock Nissan. The service provided by Patrick Jeffers is the sole reason for continuing with the Nissan brand.

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Yes
Employees Worked With
Jun 18, 2019 -

Rothrock Motor Sales responded

It's wonderful to hear that you are so loyal to us and that you have always had such great experience! Thank you so much for the wonderful review!

June 17, 2019

"Great after the initial contact, which was awful."

- AMCAJDC

When I called to set up my 15,000 mile service, oil change and important recalls, the woman who answered said the first available appointment wasn’t for 5 weeks! When I said that wasn’t acceptable at all, as I needed to drive over a thousand miles before then, she didn’t apologize, giving me a take it or leave it attitude. When I asked her why, she said their techs were “in a mess”. When I suggested I transfer my business elsewhere, she finally said I could drop it off the next week and see if they got around to it. The whole conversation so unnerved me that I unfortunately did not get her name. When I dropped off my car and repeated that I hoped they would get to it in the next couple of days, Mario Sessanta was aghast at what I had been told and said of course they would take care of everything. From then on I got my customary great service and attention.

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Yes
Employees Worked With
Jun 18, 2019 -

Rothrock Motor Sales responded

We appreciate you feedback greatly. Please drive safe out there and we look forward to seeing you in the future!

June 17, 2019

"Oil change"

- buss1118

Oil changeBut the person doing it failed to put a label in the car for the next oil change date and he did not reset the settings on my car

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Yes
Employees Worked With
Jun 18, 2019 -

Rothrock Motor Sales responded

Thank you for the feedback, we greatly appreciate it!

June 16, 2019

"pleasant and done in a reasonable amount of time"

- BADOG984

I AM HANDICAPPED AND NEEDED THE WORK DONE AS SOON AS POSSIBLE BECAUSE OF MY OXYGEN REQUIREMENTS. IT WAS TAKEN INTO CONSIDERATION AND DONE QUICKLY.

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Yes
Employees Worked With
Jun 18, 2019 -

Rothrock Motor Sales responded

We're so happy that we were able to take care of you in such a timely manner. Please be safe driving out there, we appreciate your review feedback greatly!

June 16, 2019

"Convenient and will be back"

- Missmb86

I think the service was a great experience the time was short for a Saturday and they were very resourceful when i had questions will probably stick with this dealership for now on.

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Yes
June 15, 2019

"Quick service"

- Rogue

15000 mile service. No problem very efficient! Car wash provided. Nice waiting room . Price with cabin filter reasonable. Service took about an hour which was ok.

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Yes
Employees Worked With
June 15, 2019

"Good review"

- ellemerk

Simone was very pleasant and helpful. Service took longer then originally expected. Was disappointed because my invoice did not include all that was done for the vehicle and had to print one, at home, after I spoke to Simone.

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Yes
Employees Worked With
June 14, 2019

"There for oil change, inspection, other"

- FRANKACOCELLA119

Was disappointed, not offered a loaner to take care of problem, was told that's the way they do It, would have to leave car, I live an hour away, and third party repair, no idea when car would be ready, took to Abeloff Nissan, they will assist with the repair, surprised transportation wasn't offered. ?

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Yes
Employees Worked With
Not sure of her name
June 13, 2019

"Very Good service"

- mikerae0

Went in for warranty service, driver door would not open, problem fixed. , got a free rental Car door working properly now. I am very pleased with service.

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Yes
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