Round Rock Honda

Kindest and best dealer In Round rock, Nav This was the first time I bought a Honda Car and I am not a good Enlish speaker. However, the dealer, Nav, had me perfectly comfortable with his spea This was the first time I bought a Honda Car and I am not a good Enlish speaker. However, the dealer, Nav, had me perfectly comfortable with his speaking of Kindness as well as great dealing price as I hope. I did not believe this kind of dealer can be existed. It was so satisfied and the happiest moment having a car with Nav. Thanks Round Rock. More

PreOwned Accord Loved my overall experience. Stephen went above and beyond to get an extra key to me that I just couldn't seem to ever pick up on a Saturday. He maile Loved my overall experience. Stephen went above and beyond to get an extra key to me that I just couldn't seem to ever pick up on a Saturday. He mailed it to my residence after following up with me on several occasions. I highly recommend you asking for Stephen at RR Honda! More

Worst car buying experience Dealer sat on trade in paperwork and staff don't seem to know what they are doing and lack responsibility passing you from one to another, so ridiculo Dealer sat on trade in paperwork and staff don't seem to know what they are doing and lack responsibility passing you from one to another, so ridiculous the amount it took them to forward paperwork on trade in, all staff from top to bottom ignorant of basic customer service principles, would never recommend this dealership to anyone, pathetic blokes 👎👎👎👎 More

Very very bad I'm in January buy the infinit Fx50,right now no give me the inspection,I can't get the CA number,very very slow .The sales phone number is 512 90469 I'm in January buy the infinit Fx50,right now no give me the inspection,I can't get the CA number,very very slow .The sales phone number is 512 9046926.In future I will never there to buy a car More

Best car buying experience ever!! Everyone I worked with was professional, accommodating, very nice and personable. I got a great car at a great price. I'll buy my next Honda here :) Everyone I worked with was professional, accommodating, very nice and personable. I got a great car at a great price. I'll buy my next Honda here :) More

Lied to twice about warranty coverage I purchase two vehicles from this dealership and was lied to both times on what my warranties covered. With my first vehicle I was told oil change I purchase two vehicles from this dealership and was lied to both times on what my warranties covered. With my first vehicle I was told oil change and wheel rotation was covered. I paid extra for this extended coverage only to find out later that only oil changed were covered. I spoke to a sales manager about this issue only to basically be told that I was in the wrong for thinking that even though that's what I was verbally told. I then purchased another vehicle with extended warranty that supposedly covered any issues at all that I would have with my previously owned honda certified vehicle. Then to find out that it didn't cover any wearable items (brake pads or rotors). Once again was told by a sales manager that it was my fault for misunderstanding. The last vehicle that I purchased had some steering wheel shake when I drove it off the lot and I definitely should have turned right back around to have the issue resolved. I made the mistake of waiting too long to report the issue which ended up being a warped rotor. I ended up speaking to a sales rep about the issue who ended up being completely rude and unhelpful and was once again told it was my fault and probably my doing for the warped rotor. On this front I probably shouldn't have waited so long to report the issue. But my understanding was that the warranty would cover this and that it wouldn't be a big deal. Bottom line, don't trust anything anyone at this dealership tells you and make sure to read all the fine print. Part of this was my fault for putting any trust in the sales team. And lastly don't expect any real customer service. If you happen to shop for a car at this dealership definitely be on the defense. The attitude here is that it's you against them. I will not shop here in the future and cannot recommend them. More

Dealer Snatched Defeat from the Jaws of Victory I negotiated a very good price on a new Honda Ridgeline and my trade in. It took the usual amout of haggling. I said "no" to their price(s) 3 times a I negotiated a very good price on a new Honda Ridgeline and my trade in. It took the usual amout of haggling. I said "no" to their price(s) 3 times and they decided to take my "out the doorprice" offer as I was preparing to leave, etc. Sales and other staff were fine. The truck that I wanted was already on allocation and being built. It was to arrive in about a month. I had a written sales agreement signed by the dealer and signed by me. My salesperson was "on it" and gave me calls every week. A few days before the vehicle was "due" to the dealer, I drove by one evening and saw that it had arrived and was on their storage lot. I called the salesperson the next day.... he didn't return my call (Thanksgiving Week). I went to the dealership that afternoon. They indicated that my salesman was on vacation all week and paired me up with another one. He too was very nice and helpful. We drove the truck and I confirmed that wanted it. I explained the deal and that I was ready to write a check for the agreed price. He wrote up the paperwork. All was good to that point! After about 30 minutes, while everthing was being processed (and I had cleaned out my old car) the salesman came back to me. He indicated that they had reevaluated my trade in. Because 4 weeks had passed and the car had been driven, It's value had dropped another $500. THEY WANTED MORE MONEY ON A DEAL THAT THEY HAD AGREED TO IN WRITING. They knew and agreed that my car would be a month older when I signed the original agreement! I very clearly said NO. He went back and they agreed to their original contract. Folks, I was reluctant to go to this dealer in the first place, based on the sales reputation of their Toyota dealership next door. I was plesantly surprised with the entire experince before and after the incident. The sales folks and everyone I met worked hard to build my trust and earn my business. However, the sales manager destroyed that trust completely by pulling the "your trade in isn't worth it stunt" at the last minute, She moved a solid "5" rating to a barely a "3" rating. Round Rock Honda.... are you listening??? More

Bad service Do not go for service. Half done. Failed twice InvoiceNo HOCS533909. This dealership has careless service and no respect for customer time. Do not go Do not go for service. Half done. Failed twice InvoiceNo HOCS533909. This dealership has careless service and no respect for customer time. Do not go. More

used lemom Sold me a used lemon, would not help me...even within the first 24 hours! Did a small test drive, dumb enough not to take it on Highway, car shakes at Sold me a used lemon, would not help me...even within the first 24 hours! Did a small test drive, dumb enough not to take it on Highway, car shakes at 50mph... mirror buttons don't work, sticky stuff on cop holder... sold by a Meghan O. She lied to me about a lemon law, haha The Manger didn't care, ignored me, walked past me a dozen times while standing there before another seller came by.... Do not buy used cars from them, they don't check them well, test drive it fully, press every button twice... More

Amazing experience Walked in right before closing and Ron Baldwin was extremely helpful and nice. I felt so welcomed and taken care of. All my questions were answered. H Walked in right before closing and Ron Baldwin was extremely helpful and nice. I felt so welcomed and taken care of. All my questions were answered. He exceeded all my expectations. Definitely recommend going here and seeing Ron! More