Round Rock Honda

Like the Car, Don't like how I was treated after the Sale. I don’t normally do something like this, but I just had to speak up. I recently just bought a 2018 Accord. The experience was Great; I was treated wit I don’t normally do something like this, but I just had to speak up. I recently just bought a 2018 Accord. The experience was Great; I was treated with respect and received a good deal. There was only 1 minor issue; they could only find 1 set of keys. The whole deal was very pleasant and I'm happy with the care, other than the issue with the keys. No big deal, they said they would find by the next day or so. I gave it over a week with no word. I went to the dealership to see if they found the other set of keys. Well, no luck. I was sent off to a Michelle M. who I was told would take care of this. She promptly informed me that I would have to leave my car with them and that it takes a couple of hours. Really??? I’m bit puzzled by that response and asked if we could confirm. I find it hard to understand that something like this should force me to have to leave my car with them. With that be said, Michelle called the service department to confirm that it will take 90 Minutes. WOW. Needing the second set of keys, I guess I’m stuck with having to make an appt. Once that was completed with the service depart. Note: all this being transacted over Michelle’s phone to the service department. Michelle couldn’t ran off any faster Speedy Gonzales. Not even a thanks for stopping bye or sorry that we couldn’t find other set of keys, nothing. I kind of felt like she had other more important matters to attend to, and I was just not that important. Well, round 2. The day of the appt. I went to the Appt. that was setup by Michelle M, and wasted another 45 minutes of my time, just to have the service guy come to me and tell me that the key fab that is needed is not in Stock. He’ll call me when they have stock. Who knows when or if they’ll call? Someone should’ve checked that they had stock before making the appt. and wasting my time. I’m quickly becoming dissatisfied. I don’t blame Honda, just these few people that makes me wonder More

Very incompetent people The service center seem to be full of incompetent guys. They seem make recommendations for replacing parts without actually even checking if the repla The service center seem to be full of incompetent guys. They seem make recommendations for replacing parts without actually even checking if the replacements are needed. I hope this service center is put under a new an competent management. More

Excellent dealership I was involved with returning a leased vehicle and picking up a new one. We traveled over 350 miles to accomplish this, during which a truck kicked up I was involved with returning a leased vehicle and picking up a new one. We traveled over 350 miles to accomplish this, during which a truck kicked up 2 large rocks, destroying the windshield. Our sales rep, Trish not only had everything ready for us on the car we picked out online, but helped us get the windshield replaced by safe lite right there on the lot. Cost was half of what it would be with Honda. I hope the dealership recognizes the stellar professionalism exhibited by Trish. I hope she is still there when this lease is up in 3 years. I would gladly travel the 350 miles to purchase another car from her. Great job Trish. Thank you More

Kindest and best dealer In Round rock, Nav This was the first time I bought a Honda Car and I am not a good Enlish speaker. However, the dealer, Nav, had me perfectly comfortable with his spea This was the first time I bought a Honda Car and I am not a good Enlish speaker. However, the dealer, Nav, had me perfectly comfortable with his speaking of Kindness as well as great dealing price as I hope. I did not believe this kind of dealer can be existed. It was so satisfied and the happiest moment having a car with Nav. Thanks Round Rock. More

PreOwned Accord Loved my overall experience. Stephen went above and beyond to get an extra key to me that I just couldn't seem to ever pick up on a Saturday. He maile Loved my overall experience. Stephen went above and beyond to get an extra key to me that I just couldn't seem to ever pick up on a Saturday. He mailed it to my residence after following up with me on several occasions. I highly recommend you asking for Stephen at RR Honda! More

Worst car buying experience Dealer sat on trade in paperwork and staff don't seem to know what they are doing and lack responsibility passing you from one to another, so ridiculo Dealer sat on trade in paperwork and staff don't seem to know what they are doing and lack responsibility passing you from one to another, so ridiculous the amount it took them to forward paperwork on trade in, all staff from top to bottom ignorant of basic customer service principles, would never recommend this dealership to anyone, pathetic blokes 👎👎👎👎 More

Very very bad I'm in January buy the infinit Fx50,right now no give me the inspection,I can't get the CA number,very very slow .The sales phone number is 512 90469 I'm in January buy the infinit Fx50,right now no give me the inspection,I can't get the CA number,very very slow .The sales phone number is 512 9046926.In future I will never there to buy a car More

Best car buying experience ever!! Everyone I worked with was professional, accommodating, very nice and personable. I got a great car at a great price. I'll buy my next Honda here :) Everyone I worked with was professional, accommodating, very nice and personable. I got a great car at a great price. I'll buy my next Honda here :) More

Lied to twice about warranty coverage I purchase two vehicles from this dealership and was lied to both times on what my warranties covered. With my first vehicle I was told oil change I purchase two vehicles from this dealership and was lied to both times on what my warranties covered. With my first vehicle I was told oil change and wheel rotation was covered. I paid extra for this extended coverage only to find out later that only oil changed were covered. I spoke to a sales manager about this issue only to basically be told that I was in the wrong for thinking that even though that's what I was verbally told. I then purchased another vehicle with extended warranty that supposedly covered any issues at all that I would have with my previously owned honda certified vehicle. Then to find out that it didn't cover any wearable items (brake pads or rotors). Once again was told by a sales manager that it was my fault for misunderstanding. The last vehicle that I purchased had some steering wheel shake when I drove it off the lot and I definitely should have turned right back around to have the issue resolved. I made the mistake of waiting too long to report the issue which ended up being a warped rotor. I ended up speaking to a sales rep about the issue who ended up being completely rude and unhelpful and was once again told it was my fault and probably my doing for the warped rotor. On this front I probably shouldn't have waited so long to report the issue. But my understanding was that the warranty would cover this and that it wouldn't be a big deal. Bottom line, don't trust anything anyone at this dealership tells you and make sure to read all the fine print. Part of this was my fault for putting any trust in the sales team. And lastly don't expect any real customer service. If you happen to shop for a car at this dealership definitely be on the defense. The attitude here is that it's you against them. I will not shop here in the future and cannot recommend them. More

Dealer Snatched Defeat from the Jaws of Victory I negotiated a very good price on a new Honda Ridgeline and my trade in. It took the usual amout of haggling. I said "no" to their price(s) 3 times a I negotiated a very good price on a new Honda Ridgeline and my trade in. It took the usual amout of haggling. I said "no" to their price(s) 3 times and they decided to take my "out the doorprice" offer as I was preparing to leave, etc. Sales and other staff were fine. The truck that I wanted was already on allocation and being built. It was to arrive in about a month. I had a written sales agreement signed by the dealer and signed by me. My salesperson was "on it" and gave me calls every week. A few days before the vehicle was "due" to the dealer, I drove by one evening and saw that it had arrived and was on their storage lot. I called the salesperson the next day.... he didn't return my call (Thanksgiving Week). I went to the dealership that afternoon. They indicated that my salesman was on vacation all week and paired me up with another one. He too was very nice and helpful. We drove the truck and I confirmed that wanted it. I explained the deal and that I was ready to write a check for the agreed price. He wrote up the paperwork. All was good to that point! After about 30 minutes, while everthing was being processed (and I had cleaned out my old car) the salesman came back to me. He indicated that they had reevaluated my trade in. Because 4 weeks had passed and the car had been driven, It's value had dropped another $500. THEY WANTED MORE MONEY ON A DEAL THAT THEY HAD AGREED TO IN WRITING. They knew and agreed that my car would be a month older when I signed the original agreement! I very clearly said NO. He went back and they agreed to their original contract. Folks, I was reluctant to go to this dealer in the first place, based on the sales reputation of their Toyota dealership next door. I was plesantly surprised with the entire experince before and after the incident. The sales folks and everyone I met worked hard to build my trust and earn my business. However, the sales manager destroyed that trust completely by pulling the "your trade in isn't worth it stunt" at the last minute, She moved a solid "5" rating to a barely a "3" rating. Round Rock Honda.... are you listening??? More