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Round Rock Honda
Round Rock, TX
796 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 796 reviews
October 17, 2011
I had an outstanding experience at Round Rock Honda, Mr.Manuel Valdez was a friendly very knowledgeable sales professional. I have bought several vehicles and never dealt with a nicer person then Mr. V Mr.Manuel Valdez was a friendly very knowledgeable sales professional. I have bought several vehicles and never dealt with a nicer person then Mr. Valdez,he went beyond his duty as a sales professional, he was honest and simply. I live 4 hrs away from Round Round but will certainly buy my next vehicle from there, it was a hassle free experience. All the staff was very friendly. I certainly have recommended Round Rock to all my friends. Thank you. More
by 93MS91
Employees Worked With
Manuel Valdez, Manuel Valdes roundrockhonda.com
October 10, 2011
I needed a new starter on my 2003 CRV. I was told a rebuilt starter was not available, (appronamately $225). Had to order a new one ($895). Rebuilt starters for this car are readily available. It cause rebuilt starter was not available, (appronamately $225). Had to order a new one ($895). Rebuilt starters for this car are readily available. It caused me to spend $500 that wasnt necessary. More
by tboltdon
Employees Worked With
Juan Cisneros
October 10, 2011
I have purchased 4 cars from Terry so far. Terry knows me and remembers my family and my needs. He's very freindly and makes a point of talking to me when I'm there for a service visit and not buying a car. and remembers my family and my needs. He's very freindly and makes a point of talking to me when I'm there for a service visit and not buying a car. When I bought my most recent one, it started with Terry and I texting each other and exploring options for the color and style of the model I needed. More
by KenMartin
Employees Worked With
Terry Doan, Terry Doan roundrockhonda.com
October 01, 2011
Tony was courteous, knowledgable, patient, and helpful. The purchase went smoothly and quickly. Likewise, the assistance with the financial part was smooth and fast. I was able to drive away in a very sh The purchase went smoothly and quickly. Likewise, the assistance with the financial part was smooth and fast. I was able to drive away in a very short time in the exact car I had wanted. More
by cmallory
Employees Worked With
Antonio Dismute, Tony Dismute roundrockhonda.com
September 20, 2011
This was my first brand new car I have ever purchased and I couldn't have asked for a better sales consultant than Tony Dismute. He answered every question I asked and helped me pick the car I wanted. I woul I couldn't have asked for a better sales consultant than Tony Dismute. He answered every question I asked and helped me pick the car I wanted. I would recommend him to anyone who goes there. More
by romio8
Employees Worked With
Tony Dismute, Tony Dismute roundrockhonda.com
September 13, 2011
This is our return visit to Round Rock Honda. Even after investigating other dealers and car make and model possibilities, we returned to Round Rock Honda because of our good previous experience. The experi investigating other dealers and car make and model possibilities, we returned to Round Rock Honda because of our good previous experience. The experienced and well-informed employees we worked with this summer always took ample time to answer our questions. We felt at ease with their genuine concern for our needs and requirements in a vehicle, and their friendliness in going beyond the "call of duty" to take all the time necessary to make sure we were satisfied at every phase of discussion, negotiation, and eventual sales completion. Manuel Valdes, our primary contact and sales representative, helped us throughout the process. Manny was assisted by Bill Alsbrooks, and Bill was most efficient in explaining the details of the Pilot, and very upbeat telling about his own personal experience with his Pilot. We were certainly convinced by Manny and Bill that the Pilot was right for us. Michael Hiler, the Business Manager, was always friendly and personable and made the paperwork processing seamless and easy to understand and manage. He was most efficient. Our experience with Round Rock Honda has been exceptional --- a most pleasant experience. We are people who investigate the facts intelligently and purposefully before a major purchase, and we are aware of the questions we want answered. Our sales representatives for this purchase handled our questions with ease and gave us the appropriate information to make our choice of models. We could not have asked for a more rewarding experience. Having been Honda customers in the past (we also own an Accord), we have been extremely satisfied with the service area (for normal maintenance) and the accessories department. They have been efficient and responsive to our needs for any type of service. Round Rock Honda is a good model for what dealerships should strive to be. They are an excellent example of good will and fair dealing in all the departments we've experienced. We recommend them, and hope their excellence in all aspects continues for the future. They have continued to honor their commitment to us as the customer, with good service and high quality of operation. For this reason we anticipate our continuing good relationship as repeat customers, and will continue to recommend Round Rock Honda to others. More
by ebandjf
Employees Worked With
Manuel Valdes, Bill Alsbrooks, Michael Hiler, Manuel Valdes roundrockhonda.com, Bill Alsbrooks RoundRockHonda.com
September 07, 2011
David Carruthers was very helpful and courteous in the purchase of our 2011 Odyssey. We told him what we wanted and he made every effort to locate the vehicle with the color and features we preferred. Si purchase of our 2011 Odyssey. We told him what we wanted and he made every effort to locate the vehicle with the color and features we preferred. Since Round Rock Honda nor any of the local dealers had what we wanted, he placed an order with Honda in Lincoln, Alabama. When assembly was completed, he notified us to take delivery of the vehicle. Although there was a waiting period of about four weeks, Mr. Carruthers kept us notified of the assembly progress and furnished an estimated time of when the vehicle would arrive at the Round Rock Dealership. On the day we came in to take delivery, Mr. Carruthers was completely prepaired to complete all neccessary forms and give a detailed demonstration of the Odyessy's new radio-navigational features. This effort was very helpful and made reading and understanding the instruction manuals much easier. All neccesary paperwork was filed with the State of Texas, and we received our new license plates and title within two weeks. We have had the Odyessey about eight weeks at this writing. The vehicle is an ultimate pleasure to own and drive. We received exactly what we wanted and the price we wanted to pay. There was no haggle about price. As we felt the price was right, we paid it. We looked at four other dealerships before buying from Round Rock. When the other dealers told us their prices, we just walked out. More
by edwardq
Employees Worked With
David Carruthers, Curtis salter, David Carruthers RoundRockHonda.com
September 01, 2011
Our salesman Sam Stipe was very knowledgeable, since he is a master technician, as well as a salesman. Plus he made the experience very pleasant. I recommend that dealership to anyone is a master technician, as well as a salesman. Plus he made the experience very pleasant. I recommend that dealership to anyone More
by jfd
Employees Worked With
Sam Stipe, Sam Stipe roundrockhonda.com
August 25, 2011
Last night, I purchased my 4th Honda from this dealership and I'm amazed at how they blow me away EVERY time!! I never dreamed I'd have the car I have now or that a dealership could be so awesome. 2 of my 4 and I'm amazed at how they blow me away EVERY time!! I never dreamed I'd have the car I have now or that a dealership could be so awesome. 2 of my 4 purchases with them were the result of "let's just go be nosey!" and BAM - getting into something better than I had before... but the other 2 purchases were emergency situations where an accident had occurred and vehicle totaled... And how they can make a bad experience (wreck) feel SO good/positive is a mystery but they TAKE CARE of YOU at Round Rock Honda. From offering to give me a lift to rental place to going the extra mile and working with my insurance company to EXPIDITE the process of getting me into my new car. This place won me over the very first time I walked in, feathers drooping, thinking they'd prolly laugh me outta there or not be able to help me at all - AND all I can say is that it's been "RED CARPET TREATMENT" every time. They make YOU feel special and worth their time & attention and extra special care - regardless of ANYTHING... and that means a LOT to me! They are ALL so welcoming, polite and professional - I just can't say enough. I moved from KY to TX in 2005 - literally bringing only myself & my Honda Civic. I had a blow-out where my car ended up going down the road on it's SIDE (driver's side) and then back on all fours again... windows/tires busted - all a mess - but I walk away with only a few bruises. That led me to research a HONDA dealer close by and I stumbled into Round Rock Honda - not having much hope (worrying about my shabby, post-divorce credit and ALL)... and next thing I know I'm driving off in a new Accord. Later went back (just to be nosey & see what they had) and next thing I know I'm in a new CRV. Drive it & love it for a few yrs. then this past May I got letter about trading in 2009 CRV for 2011 & went to check it out - next thing I'm driving off in my 2nd new CRV... I had JUST made my 3rd payment on her and then this past weekend had a swerve to miss deer accident... hit a concrete culvert straight on at about 55-50mph... airbag deployed... junk dropped DOWN from under hood instead of coming into compartment - JUST like they say it will!! She had to be totaled... but I firmly believe she saved my life! Honda makes a wonderfully SAFE car - I know, I've tested them myself TWICE!! I'm a believer and SO proud to be in the Honda family.. and so lucky to have stumbled into the RIGHT Honda dealership!! So, this leaves us at present where I went back into Honda thinking all kinds of negative and doom/gloom and they have done right by me AGAIN. After the genuine concern expressed over the accident and loss of car - they really did WORK IT for me and make a GOOD thing happen! Now, I'm in another new CRV - and she's loaded... and beautiful... and I'm in LOVE again... I love (and even name) every Honda I've ever had and believe in them. I played with comparing a Dodge Nitro (my rental) to the CRV before making this purchase and was blown away by the safety test results and I feel I'm living proof of it. So, I think my main point here is, if you're thinking about joining the Honda Family - I'll tell you I've NEVER regretted it. It really IS peace-of-mind! And if you're already a Honda Family member and just looking for the right dealership - Round Rock Honda has my 1st & only vote! I came to them when they were still called "Classic Honda" and I will continue to stay with them as long as they're there. To me, in this day and time - to create a loyal/repeat customer out of a skeptic like me - is really saying something about how they run their business.. I've always left there smiling ear-to-ear. And Manuel Valdez is THE MAN when it comes to showing you all the ins/outs of a Honda. This purchase will make my 3rd CRV purchase and I'll be darned if "Manny" didn't show me something about them last night that no-one had showed me yet and that I didn't know! Come to find out, he was the salesman who sold me first car at Round Rock Honda - when I had 1st wreck and he got me into my Accord. The salespeople for all my other purchases were awesome as well - BUT after dealing with Manny again on my last purchase - I've realized he has something going on that you don't see everyday - he really does go the extra mile and he's genuine/sincere in his quest to get you in a car you'll love! And the business manager that helped me out (Michael Hiler) was downright AWESOME as well... this group will tell you the truth - not jerk you around - you can trust them and relax. Perfect ending would be to say I'm not the most social person and tend to get nervous about situations - like buying a car! - but each time I've entered that building a little nervous - it takes literally less than 1 minute for me to forget I'm scared/nervous because they are SO kind and you greeted by practically everyone upon entering... even if they aren't the one who's helping you - everyone is SO friendly and always making sure you're getting the help you need. I always walk away feeling like I've just left a big family reunion - it's that kind of good vibe thing they have perfected! I want to THANK all the people at Round Rock Honda who've helped me over the years with my purchases... I would recommend to anyone. More
by starrmac
Employees Worked With
Manuel Valdes & Michael Hiler, Manuel Valdes roundrockhonda.com
August 08, 2011
Paul sold us the model we wanted at the price we wanted. No suggestions for add-ons that we were not interested in. I've had the car for 14 months now. One very nice thing is the care Paul took to initiat No suggestions for add-ons that we were not interested in. I've had the car for 14 months now. One very nice thing is the care Paul took to initiate us to the use of the car. In a schooled, intentional, succinct way, he led us through important information about using this model. One nice touch that I appreciate everyday was Paul's setting the radio stations in ascending order, according to my tastes. That gesture has probably prevented accidents because there's no problem finding the stations I need. Best of all, the car works wonderfully and the service we have received at approproprate mile check-ups from Round Rock Honda has been well-priced, well-done and best of all, fast. More
by mosert123
Employees Worked With
Paul Koehler, Paul Koehler roundrockhonda.com
