Round Rock Hyundai

Excellent service! Johnny was very professional and helpful as I made a decision about my car options. I was very pleased with my overall experience. I am excited to dri Johnny was very professional and helpful as I made a decision about my car options. I was very pleased with my overall experience. I am excited to drive my new Sonata! More

Excellent service. Efficient staff. Patti was quick and efficient and did an amazing job. Despite delays with the Covid situation, we were very happy with the service. efficient and did an amazing job. Despite delays with the Covid situation, we were very happy with the service. More

VERY BAD SERVICE DEPARTMENT 3500 mile service on GENESIS G90 that had promises made and raved about their service when we purchased it. WE made an appointment with Sean in se 3500 mile service on GENESIS G90 that had promises made and raved about their service when we purchased it. WE made an appointment with Sean in service dept. He picked the time and date based on when a loaner car would be available. WE were thinking because he picked the date and time there should be no problems. WERE WE WRONG, first thing Tami (our service advisor) says is there isn't a loaner car and none were on computer for us. She wanted to know how we scheduled the service. I told her I called in and ordered service and needed loaner. Again she referred to computer stating there were none available and DID NOT try to offer any suggests as to how to remedy our situation. WE called in and did our part. We, as were promised to receive the great service from GENESIS and get there and to find a back woods and unprofessional service dept. Seems as though if they don't see it in the computer it doesn't exist. WE did not purchase car from computer we did not schedule service with computer; we did it with employees of ROUNDROCK HYUNDAI and WE hold them accountable for errors. I was told by the service manager they were NEVER going to service my car and take it someplace else. WE expect what was promised and what we PAID for, IS THAT TOO MUCH TO ASK FOR. When you purchase a top of the line vehicle you expect top of the line service. NOT BOTTOM OF THE BARREL. More

Very Unethical Dealership and unprofessional dealership we were wondering why people were arguing and getting kicked out. The dealership is only concerned with helping you if your skin is white. They will we were wondering why people were arguing and getting kicked out. The dealership is only concerned with helping you if your skin is white. They will definitely do a bait and switch in addition just flat out lie to you. They won’t send your application to the bank they will instead tell you that your are denied and won’t tell you which banks denied you. In addition they are breaking FCRA statutes. By law If you were denied by any banks/lending company, you have a right to an adverse action letter and to know who received your information. Stay away from Aaron Hargrove and McKenzie they will totally waste your time. They won’t run your application to certain banks because they don’t want to absorb certain acquisition fees. Watch out this will be reported to the corporate office and how we were treated More

Horrible customer service Very long time to secure an appointment, scheduling problems, rude staff, etc. The list is long. Manager makes apology how staff need to be better tra Very long time to secure an appointment, scheduling problems, rude staff, etc. The list is long. Manager makes apology how staff need to be better trained and how they promise to do better, but after three years, I've now going to the south location for service needs. There has been no improvement, it just gets worse. In my four decades of having car repairs, this place is the worst when it comes to customer service. More

I went to have a diagnostic test on my Sonata. They never did it and charged me for routine maintenance which I didn’t need! Later called In late September to make appointment and was told that first availab did it and charged me for routine maintenance which I didn’t need! Later called In late September to make appointment and was told that first available was in November.? Terrible experiences here. Will never buy another Hyundai as the other Austin Dealership is so disorganized they don’t answer the phone. This week I traded my Sonata in on a Nissan. Mostly motivated by the poor business practices. More

Aaron Hargrove is the Worst General Sales Manager Ever I’ve worked with a lot of sales folks in my day. A general sales manager like Aaron Hargrove would’ve been fired so fast after telling a potential cli I’ve worked with a lot of sales folks in my day. A general sales manager like Aaron Hargrove would’ve been fired so fast after telling a potential client he neither needed nor wanted his business. He said he’s ok if the cars sat on his lot because he didn’t want to go the extra mile to make a deal with me, the buyer. He seems like a very greedy general sales manager who’d rather trick people into higher prices so he can stuff his pockets. Unbelievably disappointing. My family and I (who own six Hyundai’s) will be switching our business to another brand. More

Service after the sale is not what I expected I just got off the phone with the service department at RR Hyundai. Today is 8/30/19. They can get my car in for service mid-October. The car just I just got off the phone with the service department at RR Hyundai. Today is 8/30/19. They can get my car in for service mid-October. The car just rolled over 12K miles. It's for an issue that I reported to them when the car only had 2K miles on it (radio/sound/phone bluetooth all goes out radomly)....but they couldn't duplicate the issue. Now, it's so bad that the system is rarely working. I can't make bluetooth calls, which is why I got a new car to begin with. To take over a month to schedule getting my car into their service department for repairs is unacceptable. I'm quite disappointed. More