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Round Rock Hyundai

Round Rock, TX

4.3
1,231 Reviews

2405 N Interstate Hwy 35

Round Rock, TX

78665

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Showing 1,231 reviews

May 06, 2020

Discussion was easy, expectation of vehicle was excellent; pricing reasonable; professionalism by all staff; smooth sailing. Contacted on satisfaction after sales was appreciated. Love my Santa Fe! More

by Lmuglin
Recommend Dealer
Yes
Employees Worked With
Adel Bssaeso roundrockhyundai.com
May 07, 2020 -

Round Rock Hyundai responded

Hello there, thank you so much for the great review! We're glad to hear our team has given you excellent service. Congratulations on your new Santa Fe! We're here anytime you need help!

May 02, 2020

I highly recommend Round Rock Hyundai! The staff is friendly, helpful and very informative. Johnny Choe was knowledgeable and an absolute pleasure to work with. More

by dhelser40
Recommend Dealer
Yes
Employees Worked With
Johnny Choe roundrockhyundai.com
May 04, 2020 -

Round Rock Hyundai responded

Thank you for the five-star review! We are so glad that Johnny took great care of you.

April 30, 2020

My car was diagnosed and fixed. The manager Will and the advisor Guillermo were very helpful and excellent in the way they handled the situation. More

by tweetRobin
Recommend Dealer
Yes
Employees Worked With
Will (Manager), Guillermo (Advisor)
May 01, 2020 -

Round Rock Hyundai responded

Thank you for taking the time to share your excellent experience with Will and Guillermo! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 29, 2020

The service was great. Called in the morning and got oil change scheduled for noon. Service lady was so professional and courteous. Don't let her go. . More

by Bonnie
Recommend Dealer
Yes
Employees Worked With
Simms
April 24, 2020

We had a great experience with Johnny Choe! He was informative, fair and honest! He gave us a great price on a 2020 Hyundai Kona with a couple extra discounts we were unaware of. We recommend this dea More

by BDM
Recommend Dealer
Yes
Employees Worked With
Johnny Choe roundrockhyundai.com
Apr 24, 2020 -

Round Rock Hyundai responded

We appreciate your taking the time to share your great experience with Johnny! Congratulations on your brand new 2020 Hyundai Kona! We truly appreciate your positive feedback, and we are looking forward to taking care of any of your auto needs in the future.

April 23, 2020

Came in for a 10,000 mile check, oil change & tire rotation for my 2019 Tucson. Kammi took care of what I needed & I left with smile! Thanks Kammi! More

by Nancy W.
Recommend Dealer
Yes
Employees Worked With
Kammi Sims
Apr 24, 2020 -

Round Rock Hyundai responded

Nancy, thank you for taking the time to share your experience with Kammi! We're thrilled to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 03, 2020

Excellent service! Johnny was very professional and helpful as I made a decision about my car options. I was very pleased with my overall experience. I am excited to dri More

by Erika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Choe roundrockhyundai.com
Apr 03, 2020 -

Round Rock Hyundai responded

Congrats on your new Sonata, Erika! We will be sure to thank Johnny for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

April 01, 2020

Excellent service. Efficient staff. Patti was quick and efficient and did an amazing job. Despite delays with the Covid situation, we were very happy with the service. More

by bindu
Recommend Dealer
Yes
Employees Worked With
Patti did an awesome job.
Apr 02, 2020 -

Round Rock Hyundai responded

Thank you for the great review. We will be sure to thank Patti for providing you with quick and efficient service. Let us know if there is anything else we can help you with. We look forward to your next visit.

March 20, 2020

People were courteous as professional. Technicians did a thorough job in Evea listing the issues and getting with me to inform me of potential solutions. More

by dg
Recommend Dealer
Yes
Employees Worked With
Mike Williams roundrockhyundai.com, David Shoemaker roundrockhyundai.com, Sean Weaver
March 20, 2020

VERY BAD SERVICE DEPARTMENT 3500 mile service on GENESIS G90 that had promises made and raved about their service when we purchased it. WE made an appointment with Sean in se More

by foots
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tami and service manager ( do not know his name), Victor, Richard with GENESIS.
Mar 20, 2020 -

Round Rock Hyundai responded

Hello, Thank you for your valuable time to post a review. We appreciate you bringing your concerns to our attention but we would like to clarify some things. We appreciate your "top of the line vehicle" purchase but we value every single one of our customers regardless of what vehicle they purchased. In addition, our employees deserve a working environment without belligerent behavior and unprovoked beratement from anyone. We have a zero-tolerance policy of this type of interaction whether it's an employee to customer, employee to employee, or employee to vendor. We attempted to discuss your service civilly but you elected to not engage in our request multiple times. So yes, we do agree that you are not invited to perform any service with our department moving forward. We invite you to come and discuss this scenario as our management team is more than willing to sit down with you to find some positive resolution. If you would like to schedule a sit-down meeting please contact us at your convenience. Best regards, Will Aguillon Service Manager Round Rock Hyundai

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