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Round Rock Hyundai
Round Rock, TX
1,286 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 08, 2026
I am extremely disappointed with Hyundai Round Rock’s service department. This experience raises serious concerns about how customers are treated once the sale is complete. Our purchase experience for ou service department. This experience raises serious concerns about how customers are treated once the sale is complete. Our purchase experience for our 2025 Hyundai Santa Fe Hybrid was excellent—but the service side has been completely unacceptable. We had our vehicle towed there on Sunday, June 7 and left the keys in the drop box. On Monday, June 8, I called at 7:03 AM to confirm check-in. After multiple attempts, I was told I would receive a callback—no one called. I followed up again at 12:20 PM and 3:30 PM and was told the same thing each time. At one point, even the operator could not reach anyone in the service department. For an entire business day, there was zero communication or accountability. Only after escalation did I receive a call from a manager, Kimmi Sims, but this did not resolve anything. She repeatedly insisted I had already been “taken cared of,” even though I had received no updates. She also claimed she left a voicemail earlier, which is simply not true. I was told diagnostics will take 5–7 business days, leaving me without a vehicle and no support offered. When I asked about a loaner, she said they don’t provide them and that no dealership does—this is incorrect, as I’ve received one elsewhere. That response felt dismissive and misleading. I was also told the Platinum Service Coverage I purchased does not apply yet, including rental benefits. If true, this was not clearly explained at purchase and raises concerns about its value. Overall, the lack of communication, no transportation support, and dismissive, “check-the-box” handling—especially from management—is unacceptable. This was a stressful situation involving a brand-new vehicle, and I expected far better. More
by PMontano
Employees Worked With
Kimmi Sims
June 02, 2026
I think the Round Rock Hyundai dealership is the best. They were really responsive on finding just the right car for me. I give kudu’s to the finance department as all the paperwork was very understandabl They were really responsive on finding just the right car for me. I give kudu’s to the finance department as all the paperwork was very understandable and timely. I would encourage people to go and check out their inventory. More
by tom.sarah58
Employees Worked With
Paul
May 22, 2026
Most pleasant car buying experience I’ve ever had! The staff were great, no pressure whatsoever and our salesperson Alejandro really went to bat for us to get the exact car we wanted and the price we The staff were great, no pressure whatsoever and our salesperson Alejandro really went to bat for us to get the exact car we wanted and the price we wanted to pay. More
by kimdhaddock
Employees Worked With
Alejandro
May 19, 2026
We traded in a 2020 Ioniq for a new 2025 Elantra in late January. Our sales consultant, Alejandro Villacorte, was a pleasure to work with. He conducted a demo drive with us and helped us become familiar wit January. Our sales consultant, Alejandro Villacorte, was a pleasure to work with. He conducted a demo drive with us and helped us become familiar with its many features and their cost. Pricing was transparent and fair, and the financing familiarization and finalization conducted by the Finance Manager, Ken Caldwell, was quick and painless. Unfortunately, we experienced electronic problems with this particular vehicle from the outset, and the car was in and out of maintenance for the first six weeks of our ownership. We were grateful that we were provided a loaner while the issues were being worked. After two+ months of deepening frustration on our part as well as the members of the Service Department team led by our Service Manager, Will Turner, we were ready to give up. It seemed there was no way to fix this seemingly unresolvable problem. Then the General Manager of the dealership, Raymond Carrigan, stepped in and helped us find an alternate path to addressing this problem. He and his management team offered us a new 2026 Elantra with very generous purchase terms along with the trade-in of our problem child. A day later we received our new car. Both Alejandro and Jonathan Barrera, another Sales Consultant, did an excellent job of introducing us to our new car and insured we were happy as we drove away. It took a few weeks, but this Dealership went the extra mile to find a solution that finally resulted in a very satisfied customer. We are really enjoying our new ride! More
by Larry Brewer
Employees Worked With
Raymond Carrigan, General Manager; Kenneth Caldwell, Finance Manager; Alejandro Villacorte, Sales Consultant; Jonathan Barrerra, Sales Consultant; and Will Turner, Service Consultant.
May 14, 2026
NEW 2026 SANTE FE - DEFECTIVE WHEN PURCHASED, AND THE ISSUES KEPT MOUNTING EXPONETIALLY - FOR MONTHS TRIED TO NEGOTIATE A LOANER, AS SERVICE COULD NOT CONFIRM HOW LONG THEY WOULD HAVE THE VEHICLE. FIN ISSUES KEPT MOUNTING EXPONETIALLY - FOR MONTHS TRIED TO NEGOTIATE A LOANER, AS SERVICE COULD NOT CONFIRM HOW LONG THEY WOULD HAVE THE VEHICLE. FINALLY, HYUNDAI MOTOR (MANUFACTURER) AGREED TO PAY FOR LOANER - SOME ISSUES ARE SERIOUS, AND "KNOWN TO BE FREQUENT" ON THE SANTE FE - AFTER 8 DAYS OF NOT DOING MUCH ON MY CAR, SERVICE SAID THEY WOULD NOT FIX ELECTRICAL / BLUELINK COMPUTER ISSUES AND WOULD NOT FURTHER INVESTIGATE ENGINE ACCELERATION / TRANSMISSION PROBLEMS. WARNING - IF YOU PURCHASE A NEW CAR FROM THEM , DO NOT ASSUME IT IS FULL FUNCTIONAL AND / OR THEY WILL FIX ISSUES - JUST BECAUSE IT IS UNDER WARRANTY. More
by Tammy
Employees Worked With
Sales and Service
