Round Rock Hyundai

Some rough repair work, but a great service team UPDATE (4/16/19) Will and JR both went the extra mile to make things right. JR drove a loaner to our house, picked up the car, and over the next day UPDATE (4/16/19) Will and JR both went the extra mile to make things right. JR drove a loaner to our house, picked up the car, and over the next day they replaced the missing bolts, and most importantly fixed the oil leaks from the turbo. While it's not a perfect review due to having frustrations in the first place, those two both did a great job working to make it right. Original Review: Brief summary: Our (75k mi) Hyundai blew its engine while driving back from work about a month ago, and I seriously regret having it towed here, in spite of how nice the facilities look. Our car -Was used to store old parts, without anything to protect the interior -Was delivered with the charge pipe - on the top of the engine - absolutely loose and ready to strand me the second I got on the highway -After it was taken back in for a "look over", I get home and find more loose clamps, bolts completely missing from where they should be and oil leaking all over the turbo. Absolutely some of the most inexcusable work from any shop, let alone a DEALERSHIP. Long Version: Rewind about a month ago, and after the car was towed there, we get a call from JR - our service adviser - telling us that the car has a dead battery and it wouldn't be covered by Hyundai (never mind that it was fine before having to get towed). We head over, replace the battery since it was on a separate warranty, and notice that the passenger seat has old parts, bolts, new parts, and the rear seat has an oily under-tray in it, all without any sort of protection for the interior. I email JR pictures along with a polite "please take better care of our car".. no response. I call up JR later, when he says something to the effect of "sorry, I will definitely raise that up to my manager". A few weeks go by, and I think to myself "even if he did anything about it, I should probably still send a reminder to the service manager. Will (Service Manager) was super courteous, said they were going to inspect it and give it a wash even though they don't normally do it for warranty work. Frankly, Will is the only reason this review is two stars rather than one. Finally go to pick the car up, open the hood, and right on TOP of the engine (didn't even have to remove anything), the charge pipe that delivers air from the turbo is absolutely loose - I can just spin it around with my finger. I call JR over, and then a tech comes out with a screwdriver.. and at this point I ask "can you *please* take a look at the car and make sure there's nothing else like this?" Get the car home, and the air inlet hose is also loose, the bracket that bolts the turbo to the block has two bolts that are obviously missing, and there's fresh oil *all* over the turbo and all over the belly pan. More

Up and down with how I feel about dealership Traci F. 2 I had started off with a bad experience with the sales man, Johnny, but then General mgr and sales mgr. reached out to me and correct Traci F. 2 I had started off with a bad experience with the sales man, Johnny, but then General mgr and sales mgr. reached out to me and corrected the situation and gave me a better deal. Hats off to Mr. Williams , general manager, and also to the patience , Sales mgr. Aaron Hargrove who heard me , helped me and used this experience to turn out better! Dre, is good sales man, real, and helps you understand you car and it's technology. I like my car a lot but recently needed to get tint redone a 3 time on one window. I know they contract out to Austin Tint Doctors, now, and when I reached out I felt like I was pushed aside or like the dealership was not going to bat for me and saying fix this window tint right. I had to contact dealership several times and Salesman finally had me contact tint place directly to get work done. I had to get #, address, and find location myself. Major inconvenience, not mention feeling like dealership wasn't as supportive as they could have been and were allowing tint guy to say some how I damaged the tint, which was clearly NOT the case. This is why I dropped the dealership from 5 star to 3 star. More

Sold a used truck out from under me. We test drove a used truck on the lot late Saturday evening with James Hilliard and spent an hour with him going over price, trade in payment plan cho We test drove a used truck on the lot late Saturday evening with James Hilliard and spent an hour with him going over price, trade in payment plan choices and committed to the purchase at 5:30 on the following Monday with both James Hilliard and the Sales Manager, Lance Gremillion. Financing was arrange early Monday morning with our credit union and the loan approval was communicated to James mid Monday morning. He responded "Perfect I'll let them know. As I was leaving to go complete the paperwork and purchase the truck I receive a text telling me they had just sold the truck (4:30 PM). This is why used car salesmen have the reputation they have. Buyer beware if you do business at this dealership. Get it in writing and do not trust their hand shakes and verbal commitments. They get the first dollar available and do not care how it affects any prior commitment. More

Buyer beware Sales experience was typical. Multiple sales offers for a certain payment amount with which the numbers didn’t add up correctly to the sales price and Sales experience was typical. Multiple sales offers for a certain payment amount with which the numbers didn’t add up correctly to the sales price and interest rate offered. “Oh we’re sorry” that payment amount included extra warranties etc that we didn’t want. Round two more of the same. Finally, they come back with a transparent offer that matched the sales price after we said we were leaving. But beware, I should have paid closer attention to my final documents; the finance guy put 61 payments in my loan contract instead of 60. Another lesson learned. This is why car salesmen have bad reputations. I won’t be returning. More

Service Visit to Hundai My visit to Hundai for service was very pleasant. I was there for awhile but stayed busy and was informed of the progress being made. The Service Adv My visit to Hundai for service was very pleasant. I was there for awhile but stayed busy and was informed of the progress being made. The Service Advisor was very courteous and answered my questions. More

Great people! Everyone here was professional and so easy to work with! The gentleman that sold us our Tucson was great and did not put any pressure on us to buy fro Everyone here was professional and so easy to work with! The gentleman that sold us our Tucson was great and did not put any pressure on us to buy from them! He listened to our wants and found us just that! More