Round Rock Hyundai

VERY BAD SERVICE DEPARTMENT 3500 mile service on GENESIS G90 that had promises made and raved about their service when we purchased it. WE made an appointment with Sean in se 3500 mile service on GENESIS G90 that had promises made and raved about their service when we purchased it. WE made an appointment with Sean in service dept. He picked the time and date based on when a loaner car would be available. WE were thinking because he picked the date and time there should be no problems. WERE WE WRONG, first thing Tami (our service advisor) says is there isn't a loaner car and none were on computer for us. She wanted to know how we scheduled the service. I told her I called in and ordered service and needed loaner. Again she referred to computer stating there were none available and DID NOT try to offer any suggests as to how to remedy our situation. WE called in and did our part. We, as were promised to receive the great service from GENESIS and get there and to find a back woods and unprofessional service dept. Seems as though if they don't see it in the computer it doesn't exist. WE did not purchase car from computer we did not schedule service with computer; we did it with employees of ROUNDROCK HYUNDAI and WE hold them accountable for errors. I was told by the service manager they were NEVER going to service my car and take it someplace else. WE expect what was promised and what we PAID for, IS THAT TOO MUCH TO ASK FOR. When you purchase a top of the line vehicle you expect top of the line service. NOT BOTTOM OF THE BARREL. More

Very Unethical Dealership and unprofessional dealership we were wondering why people were arguing and getting kicked out. The dealership is only concerned with helping you if your skin is white. They will we were wondering why people were arguing and getting kicked out. The dealership is only concerned with helping you if your skin is white. They will definitely do a bait and switch in addition just flat out lie to you. They won’t send your application to the bank they will instead tell you that your are denied and won’t tell you which banks denied you. In addition they are breaking FCRA statutes. By law If you were denied by any banks/lending company, you have a right to an adverse action letter and to know who received your information. Stay away from Aaron Hargrove and McKenzie they will totally waste your time. They won’t run your application to certain banks because they don’t want to absorb certain acquisition fees. Watch out this will be reported to the corporate office and how we were treated More

Horrible customer service Very long time to secure an appointment, scheduling problems, rude staff, etc. The list is long. Manager makes apology how staff need to be better tra Very long time to secure an appointment, scheduling problems, rude staff, etc. The list is long. Manager makes apology how staff need to be better trained and how they promise to do better, but after three years, I've now going to the south location for service needs. There has been no improvement, it just gets worse. In my four decades of having car repairs, this place is the worst when it comes to customer service. More

I went to have a diagnostic test on my Sonata. They never did it and charged me for routine maintenance which I didn’t need! Later called In late September to make appointment and was told that first availab did it and charged me for routine maintenance which I didn’t need! Later called In late September to make appointment and was told that first available was in November.? Terrible experiences here. Will never buy another Hyundai as the other Austin Dealership is so disorganized they don’t answer the phone. This week I traded my Sonata in on a Nissan. Mostly motivated by the poor business practices. More

Aaron Hargrove is the Worst General Sales Manager Ever I’ve worked with a lot of sales folks in my day. A general sales manager like Aaron Hargrove would’ve been fired so fast after telling a potential cli I’ve worked with a lot of sales folks in my day. A general sales manager like Aaron Hargrove would’ve been fired so fast after telling a potential client he neither needed nor wanted his business. He said he’s ok if the cars sat on his lot because he didn’t want to go the extra mile to make a deal with me, the buyer. He seems like a very greedy general sales manager who’d rather trick people into higher prices so he can stuff his pockets. Unbelievably disappointing. My family and I (who own six Hyundai’s) will be switching our business to another brand. More

Service after the sale is not what I expected I just got off the phone with the service department at RR Hyundai. Today is 8/30/19. They can get my car in for service mid-October. The car just I just got off the phone with the service department at RR Hyundai. Today is 8/30/19. They can get my car in for service mid-October. The car just rolled over 12K miles. It's for an issue that I reported to them when the car only had 2K miles on it (radio/sound/phone bluetooth all goes out radomly)....but they couldn't duplicate the issue. Now, it's so bad that the system is rarely working. I can't make bluetooth calls, which is why I got a new car to begin with. To take over a month to schedule getting my car into their service department for repairs is unacceptable. I'm quite disappointed. More

Some rough repair work, but a great service team UPDATE (4/16/19) Will and JR both went the extra mile to make things right. JR drove a loaner to our house, picked up the car, and over the next day UPDATE (4/16/19) Will and JR both went the extra mile to make things right. JR drove a loaner to our house, picked up the car, and over the next day they replaced the missing bolts, and most importantly fixed the oil leaks from the turbo. While it's not a perfect review due to having frustrations in the first place, those two both did a great job working to make it right. Original Review: Brief summary: Our (75k mi) Hyundai blew its engine while driving back from work about a month ago, and I seriously regret having it towed here, in spite of how nice the facilities look. Our car -Was used to store old parts, without anything to protect the interior -Was delivered with the charge pipe - on the top of the engine - absolutely loose and ready to strand me the second I got on the highway -After it was taken back in for a "look over", I get home and find more loose clamps, bolts completely missing from where they should be and oil leaking all over the turbo. Absolutely some of the most inexcusable work from any shop, let alone a DEALERSHIP. Long Version: Rewind about a month ago, and after the car was towed there, we get a call from JR - our service adviser - telling us that the car has a dead battery and it wouldn't be covered by Hyundai (never mind that it was fine before having to get towed). We head over, replace the battery since it was on a separate warranty, and notice that the passenger seat has old parts, bolts, new parts, and the rear seat has an oily under-tray in it, all without any sort of protection for the interior. I email JR pictures along with a polite "please take better care of our car".. no response. I call up JR later, when he says something to the effect of "sorry, I will definitely raise that up to my manager". A few weeks go by, and I think to myself "even if he did anything about it, I should probably still send a reminder to the service manager. Will (Service Manager) was super courteous, said they were going to inspect it and give it a wash even though they don't normally do it for warranty work. Frankly, Will is the only reason this review is two stars rather than one. Finally go to pick the car up, open the hood, and right on TOP of the engine (didn't even have to remove anything), the charge pipe that delivers air from the turbo is absolutely loose - I can just spin it around with my finger. I call JR over, and then a tech comes out with a screwdriver.. and at this point I ask "can you *please* take a look at the car and make sure there's nothing else like this?" Get the car home, and the air inlet hose is also loose, the bracket that bolts the turbo to the block has two bolts that are obviously missing, and there's fresh oil *all* over the turbo and all over the belly pan. More

Up and down with how I feel about dealership Traci F. 2 I had started off with a bad experience with the sales man, Johnny, but then General mgr and sales mgr. reached out to me and correct Traci F. 2 I had started off with a bad experience with the sales man, Johnny, but then General mgr and sales mgr. reached out to me and corrected the situation and gave me a better deal. Hats off to Mr. Williams , general manager, and also to the patience , Sales mgr. Aaron Hargrove who heard me , helped me and used this experience to turn out better! Dre, is good sales man, real, and helps you understand you car and it's technology. I like my car a lot but recently needed to get tint redone a 3 time on one window. I know they contract out to Austin Tint Doctors, now, and when I reached out I felt like I was pushed aside or like the dealership was not going to bat for me and saying fix this window tint right. I had to contact dealership several times and Salesman finally had me contact tint place directly to get work done. I had to get #, address, and find location myself. Major inconvenience, not mention feeling like dealership wasn't as supportive as they could have been and were allowing tint guy to say some how I damaged the tint, which was clearly NOT the case. This is why I dropped the dealership from 5 star to 3 star. More