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Round Rock Hyundai

Round Rock, TX

4.3
1,233 Reviews

2405 N Interstate Hwy 35

Round Rock, TX

78665

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Showing 1,233 reviews

December 05, 2024

The wait time was long but it was admitted that they were experiencing computer issues. The service writer, Will Turner, was very helpful in getting what was needed done in spite of the aforementioned issue. More

by dcainbrentwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer- Will Turner
Dec 05, 2024 -

Round Rock Hyundai responded

I'm happy to hear our team was able to assist despite the computer issues. If there's anything else you need support with at Round Rock Hyundai, reach out anytime.

December 01, 2024

Took my car right on back. ..great customer service...let me know thru text how my appointment was going More

by CHaverland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimmie Sims. Great!!!
Dec 01, 2024 -

Round Rock Hyundai responded

Glad to hear everything went smoothly during your service at Round Rock Hyundai. Your feedback truly helps our team know what works well. Wishing you safe travels until next time!

November 21, 2024

Thankful the turnaround was quickly! Customer service could have returned calls on a timely manner. More

by geevilla2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Nov 22, 2024 -

Round Rock Hyundai responded

Round Rock Hyundai appreciates your feedback. We're glad you were happy with the turnaround and take note of your recommendation regarding our communication.

November 20, 2024

They had my car for almost two months - warranty work on transmission. Also, had a trim piece replaced and paid for it. I paid up front to get the clips and trim piece. When I got the car back, two clips we More

by Djkliza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Turner
Nov 21, 2024 -

Round Rock Hyundai responded

We're glad our team member took good care of you, but it sounds like there were several issues with this experience. Please reach out to us directly at Round Rock Hyundai so we can address your concerns further. Your feedback is important and helps us improve.

October 27, 2024

Hyundai reliability is terrible, quality is terrible. Avoid this manufacturer. My family has had to replace the engine on all 3 of our Hyundai's. On the 3rd one the new engine only lasted 30K miles. Wh More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Oct 28, 2024 -

Round Rock Hyundai responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding a vehicle you purchased with our Sales Team, as well as your warranty. Please send me an email with your preferred contact information to discuss this further. Thank you. Mike Williams General Manager Round Rock Hyundai michaelwilliams@penskeautomotive.com

October 08, 2024

Good Deal Bad Delivery: Worked a good deal with Victor Gonzales online after several emails back and forth, he got me everything I asked for that was in control of the dealership. I was passed off to Kels More

by laruso.b60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Gonzales and Kelsey
Oct 09, 2024 -

Round Rock Hyundai responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding the delivery of your vehicle with our Sales Team. Please send me an email with your preferred contact information to discuss this further. Thank you. Mike Williams General Manager Round Rock Hyundai michaelwilliams@penskeautomotive.com

Oct 09, 2024 -

laruso.b60 responded

Email has been sent.

July 10, 2024

I took my wife’s 2023 Hyundai Tucson in for routine maintenance on 7/9/2023. Will Turner was my Advisor and he was friendly, professional and extremely helpful! My experience at the dealership was More

by blueknight606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Turner
Jul 10, 2024 -

Round Rock Hyundai responded

Thank you for sharing your positive experience with routine maintenance on the 2023 Hyundai Tucson at Round Rock Hyundai. It's great to hear that our team and the dealership amenities contributed positively to your visit. We look forward to continuing serving you with professionalism and care.

Jul 10, 2024 -

blueknight606 responded

Thank you!

February 24, 2024

Salesman was helpful and gave us as much information about the car as he knew. If was not a Hundai. More

by Judy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner Seiple
Apr 13, 2024 -

Round Rock Hyundai responded

Thanks for highlighting our team's helpfulness. With extensive knowledge on various car makes, Round Rock Hyundai aims to provide comprehensive information always.

December 08, 2023

I bring my car in and they say they have to do a multi point inspection and they can tell me everything wrong with the car like $200 for it so I ok the service they come back and tell me the door handle More

by Sand21504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kami
Dec 08, 2023 -

Round Rock Hyundai responded

Hello, Your feedback is truly important to us here at Round Rock Hyundai and I would appreciate the opportunity to speak with you to address the services completed on your vehicle. Please email me with your preferred contact information so we can discuss this matter. Thank you, Mike Williams General Manager Round Rock Hyundai michaelwilliams@penskeautomotive.com

Dec 08, 2023 -

Sand21504 responded

I sent you a email.

November 20, 2023

Worst dealership I have ever dealt with. They are dishonest, rude and once the sale is made they don’t care and you won’t get anywhere. Avoid it before it ruins your year! More

by JoyRise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phil McAlister
Nov 21, 2023 -

Round Rock Hyundai responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of customer service you received from our Sales Team following your purchase. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Mike Williams General Manager Round Rock Hyundai michaelwilliams@penskeautomotive.com

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