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Rountree Ford

Shreveport, LA

Overview
Reviews
4.7
613 Reviews
Call Dealership (318) 798-3673
View Awards

8770 Business Park Dr

Shreveport, LA

71105

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Showing 613 reviews

September 10, 2024

Too long and too expensive! !! Always fix one thing and find another at least three to four times. More

by Bruce.hollander
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Sep 15, 2024 -

Rountree Ford responded

Bruce.hollander, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christopher Magill General Manager cmagill@group1auto.com

September 10, 2024

Terrible service 3 hours for an oil change with an appointment! I will not return here for any type of service for my Maverick More

by NOBeachcomber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Sep 13, 2024 -

Rountree Ford responded

NOBeachcomber, Thank you for informing me about your recent oil change and the extended wait time. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Christopher Magill General Manager cmagill@group1auto.com

September 10, 2024

Amazing customer service and amazing employees very knowledgeable I am pleased with every interaction great job guys!!!!!!! More

by kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky, Richard Lambert, Janet Haynes
Report | Print
Sep 13, 2024 -

Rountree Ford responded

Hi Kevin, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2024

Jasmine was very informative and called with updates several times. She was prompt and polite. We would recommend her any time! More

by GeorgeMWeb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Almeda 5 stars, Richard Lambert
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Sep 09, 2024 -

Rountree Ford responded

Hi, we're happy to hear you had such a positive experience with Jasmine! Thanks for the recommendation, and have an amazing day!

September 05, 2024

Did what I asked and charges were appropriate. Courtesy was excellent. Will continue using them. More

by Hwwcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 07, 2024 -

Rountree Ford responded

Hi, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.

September 05, 2024

Good service by Kyle. He was prompt and very helpful and responsive. He made sure my inspection was made after being overlooked initially and before I picked up my car. More

by tcasten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Sep 07, 2024 -

Rountree Ford responded

Hello, we're happy you found our staff to be helpful during your experience here at Rountree Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2024

Great customer service. Don't know who the service rep was but my husband said he was better than awesome!!! He even offered to drop our car back off. More

by tawanahg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Sep 07, 2024 -

Rountree Ford responded

Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2024

Was able to order my parts and get back to me when they arrived. Came out the very next day with those parts. More

by keandrabarfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Sep 06, 2024 -

Rountree Ford responded

Hi! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

The Customer Service Was Excellent. The Problem Was Explained Throughly And Resolved In A Timely Manner. More

by pamelahmorris45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Mcdearmont
Report | Print
Sep 01, 2024 -

Rountree Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

It was a great experience for me to get the service that I got today ! Thanks 😊 More

by lilly4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Sep 01, 2024 -

Rountree Ford responded

Hi, thank you for taking the time to leave a review for us at Rountree Ford. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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