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Group 1 Ford of Shreveport

Shreveport, LA

Overview
Reviews
4.8
688 Reviews
Call Dealership (318) 798-3673
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8770 Business Park Dr

Shreveport, LA

71105

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Showing 688 reviews

September 10, 2025

Great service and the tech was friendly and polite. The price was reasonable, great job More

by eddiebrown2750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
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September 10, 2025

Good service and courteous staff . Always use dealership’s service department to get my oil change. More

by jsolomon_sport1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Haley
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September 08, 2025

It took 2 hours for an oil change even though I had made an appointment. Also, when I checked out they told me a price that was significantly higher than the price quoted when I checked in. They stated it w More

by Edward.mahoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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September 06, 2025

Service dept was ok, should of been more organized, didn’t appreciate being told something was broke that wasn’t. More

by amanda_5868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah , Richard Lambert, Janet Haynes
Report | Print
Sep 09, 2025 -

Group 1 Ford of Shreveport responded

Amanda, I am sorry to hear about your experience. Please feel free to contact Haley, our service manager, or myself to see what we can do to help.  Chris Magill General Manager cmagill@group1auto.com

September 06, 2025

Love this dealership both the service department and sales. Great people, excellent customer service, communicates well, and does a good job. More

by tuckandlemme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl and QB
Report | Print
Sep 08, 2025 -

Group 1 Ford of Shreveport responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2025

They were very kind a patient while I shopped around. They waited on me to be ready so I could pick out my dream truck. More

by scottajones98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Lambert, Janet Haynes
Report | Print
Aug 31, 2025 -

Group 1 Ford of Shreveport responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Roundtree was not transparent about what they wanted to charge me. I may not have liked paying more for repairs, but I would have known what to expect and made sure I had the funds when the car was ready. More

by elizabethg.adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hailey, Teddie, and Ashlend
Report | Print
Sep 01, 2025 -

Group 1 Ford of Shreveport responded

Thank you for sharing your feedback. We sincerely apologize for any miscommunication regarding your repair costs. Transparency and ensuring our customers fully understand and approve all work before it's performed is a priority, and we regret that we fell short in your experience. your concerns are valid, and we'll be reviewing this with our team to make sure proper approvals are always obtained moving forward. We value your trust and would like to take your feedback to help us improve - please feel free to reach out to me to discuss further Christopher Magill General Manager 318-524-4543

August 26, 2025

My battery died in my 2 year old Ford Explorer-went into “deep sleep mode”- yes that is dead. Ford 1 got me in the next morning & replaced my original battery with a new 3 year warranty. More

by Eileenshoup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in Service department
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Aug 27, 2025 -

Group 1 Ford of Shreveport responded

Hi! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 25, 2025

Did a car maintenance check on Saturday 8/16/25 ,technician sent a video footage of the tire rotation and parts inspection, shocks leaks were identify and recommended immediate need to replaced th More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance service
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Aug 27, 2025 -

Group 1 Ford of Shreveport responded

Red, I apologize for the inconvenience with having to bring your vehicle back in to have the tire repaired. Safety for our customers, especially their daughters, is our number one priority. Please feel free to contact me to see if there is any way that I could help further. Thank you again for your business and feedback. Christopher Magill General Manager 318-524-4543

August 25, 2025

Pleasant environment. The staff are helpful and courteous. They made sure your wait was comfortable stay. More

by brendar318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Lambert
Report | Print
Aug 26, 2025 -

Group 1 Ford of Shreveport responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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