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Rountree Ford
Shreveport, LA
626 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 626 reviews
September 22, 2023
I was greeted upon arrival at the dealership. The employees are very courteous and helpful. My vehicle was ready within 2 hours as promised. The employees are very courteous and helpful. My vehicle was ready within 2 hours as promised. More
by Jkeguilliams
Employees Worked With
Jasmine
September 15, 2023
This service that came to my home to correct a recall was so wonderful for me! It eliminated waiting at the dealership and only took about 30 minutes. The service technician was very nice and courteous and so wonderful for me! It eliminated waiting at the dealership and only took about 30 minutes. The service technician was very nice and courteous and explained the procedure. Jasmine also helped so much setting up this service and made this an easy process. She was kind and helpful and made the entire experience so easy. More
by cmack71178@gmail.com
Employees Worked With
Jasmine
September 04, 2023
Rountree has always tried to helps us out my wife and I have purchased several vehicles.Wanted to Thank Adam in sales for always going above and beyond he’s always been right there when ever I call if can’ have purchased several vehicles.Wanted to Thank Adam in sales for always going above and beyond he’s always been right there when ever I call if can’t him at that time he always returns my phone call.Also the service department has been very helpful,Chelsea our service advisor made sure we where taken care of, Thanks again to the Rountree team. Jeff and Nancy Cooper More
by Jcooper5978
Employees Worked With
Adam and Chelsea, Richard Lambert
August 29, 2023
"Terrible customer service, unprofessional auto specialist, ignored needs, GM Chris refused communication. Highly disappointing, won't return." specialist, ignored needs, GM Chris refused communication. Highly disappointing, won't return." More
by LHOTDOGSPT
Employees Worked With
Chris McKenzie, Jazmine and the Mechanic, Richard Lambert
August 29, 2023
I had an incredibly disappointing experience at this dealership. The customer service was shockingly unprofessional, and the auto specialist assigned to my vehicle was clearly unqualified. Not only did dealership. The customer service was shockingly unprofessional, and the auto specialist assigned to my vehicle was clearly unqualified. Not only did they provide false information, but their poor workmanship cost me a staggering $6000. To make matters worse, they neglected to order necessary parts, leading to additional delays and more time without my vehicle. The blatant disregard for my needs as a customer was evident throughout the entire process. Even more disheartening was the behavior of the GM, Chris, who outright refused to engage in any communication with me regarding the situation. I am thoroughly let down by this dealership and regret ever placing my trust in them. The combination of unprofessionalism, incompetence, and lack of consideration for customers is unacceptable. I will certainly not be returning for any future business dealings. It's clear that this dealership does not deserve anyone's trust or patronage. More
by LHOTDOGSPT
Employees Worked With
GM Chris, McKenzie, Jasmine and the Mechanic, Richard Lambert
August 22, 2023
Staff was pleasant. Got to the dealership early and still took 5 hours to get my car serviced (oil change and tire rotation). Thank goodness I lived close enough to the Got to the dealership early and still took 5 hours to get my car serviced (oil change and tire rotation). Thank goodness I lived close enough to the dealership so I was able to get their shuttle home and back. I was told the wait was longer than usual because they were short staffed. There were only two other people waiting when I arrived and I didn’t see a lot of cars in the bays! Seems they only have 5 loaner cars SO, if you live too far for the shuttle OR you arrive too late to get a loaner, you will probably be stuck there ALL day. Even if you have an appointment, the wait is very lengthy! More
by icihott
Employees Worked With
Young black man in his mid 30s shuttle driver, young black female with braids service advisor
