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Rountree Ford

Shreveport, LA

4.7
624 Reviews

8770 Business Park Dr

Shreveport, LA

71105

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Showing 624 reviews

April 26, 2023

Good service. Will recommend others to this dealer in the future. Convenient location. Thank you. More

by Hausrobd7835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Davidson
May 02, 2023 -

Rountree Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 03, 2023 -

Rountree Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 24, 2023

They have the worst service l have seen in my life. The staff Tyler was very unprofessional and aggressive with me when l tried to talk with him about them not having repaired my vehicle. These people More

by candy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler, Manager
Jan 26, 2023 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize that you had a negative experience with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 318-798-3673. I look forward to speaking with you. Kelly McMullen General Manager

January 11, 2023

I had a pristine 2018 F-250. Not now, took it in for service at Rountree Ford and now have a dent in the lower part of the passenger door. You would think they would not damage More

by balasiter
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don't remember the service guy's name.
Jan 12, 2023 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for what you encountered while servicing your vehicle with us. I would like an opportunity to address your concerns and to earn your business, please contact me at 318-798-3673. I look forward to speaking with you. Kelly McMullen General Manager

January 05, 2023

My Service Writer was Kevin. Very personable. He took care of my recall issue dealing with a transmission shifter cable bushing. It took less time than I anticipated. 5 Star Revi More

by dmarrs4330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 05, 2023 -

dmarrs4330 responded

Thank you for taking care of my recall issue so promptly

December 30, 2022

If you need honest, dependable service work, this is the place to go. Karrina, my service writer, was nothing short of awesome. I had several things taken care of on my Explorer and I got a call and text ev More

by Rosebud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karrina
Jan 03, 2023 -

Rountree Ford responded

Thank you for the review, Rosebud! We are very happy to hear that our team treated you well and was able to help you with your service visit.

September 23, 2022

BEWARE OF DEALERSHIP BRONCO ORDERERS :ABOLISH THE DEALERSHIP EXPERIENCE “Bronco specialist” Janet; Employee Garland, and Chris SOLD my BRONCO that we waited over a year to come in to the highest b More

by Unhappy Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Janet, Garland, Chris
Sep 26, 2022 -

Rountree Ford responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

Sep 26, 2022 -

Unhappy Customer responded

There were not any attempts by your company Roundtree Ford Lincoln Shreveport to try to address my concerns or issues on this matter. I have made all the attempts to address and try to resolve this issue. I have spoken with the Bronco specialist Janet, the manager over her Garland, and I even spoke with the General Manager at this location. I am very surprised that after speaking with each of them no attempts were made by them to address my concerns or my issue. This is Auto Dealer Fraud what your company is doing and unlawful on many levels. I will keep pursuing this until something is done about this situation.

September 23, 2022

Best experience ever! Danny in the tire center was knowledgeable, courteous, and accommodating. Highly recommend this dealership. They surpassed my expectations in both ti More

by Robinmayberry68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Sep 26, 2022 -

Rountree Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

August 02, 2022

Truck was eventually fixed after 2 weeks of being at their dealership shop I was given a lot of lip service as far as taking care of me I.e gas, truck will be cleaned up Etc…. When truck was returned More

by Bmlong20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Bass
Aug 03, 2022 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com

Aug 04, 2022 -

Bmlong20 responded

Parts were left off both times it was brought in for the same correction. I doubt I will be bringing my truck to your service department. Horrible experience and I’m an easy going guy. I picked it up the first time and it was missing the oil splash guard that is underneath the oil pan. That was a blessing in disguise as I was able to see leaking oil within an hour of picking up my truck. Also the 4 bolts were loose and one was about to fall out according to my mechanic. Now after receiving my truck the second time it was in your service department my truck is missing the splash aprons underneath the wheel wells. Why would I bring my truck back to Roundtree. Like I said in original review there was a Lot of lip service by your service guy. Said he would make it right and put gas in my truck when it was delivered and fixed. The truck had 12 miles until it was empty when y’all dropped it off at my house. I have to ask what is going on in your service department? Certainly no quality control or quality work.

Aug 04, 2022 -

Bmlong20 responded

Terrible experience with service regarding work on my truck. Never again will I bring a vehicle to Roundtree.

July 09, 2022

We had a great experience buying a vehicle from Roundtree. Everyone we dealt with was professional and friendly. Our salesman, Costa Braina, was wonderful! More

by D Weems
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Costa Braina
Jul 12, 2022 -

Rountree Ford responded

Thank you! We are thrilled that you had a great car buying experience!

July 04, 2022

Jordan Lewis has been exceptionally professional and trustworthy , he’s the only reason I talk my warrantees truck to them. He stay on top of your service order and personally versifies with the mechani More

by Cajunflipper01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Lewis
Jul 06, 2022 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 318-798-3673. I look forward to speaking with you. Kelly McMullen General Manager

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