Rountree Ford

Good service. Will recommend others to this dealer in the future. Convenient location. Thank you. Will recommend others to this dealer in the future. Convenient location. Thank you. More

They have the worst service l have seen in my life. The staff Tyler was very unprofessional and aggressive with me when l tried to talk with him about them not having repaired my vehicle. These people The staff Tyler was very unprofessional and aggressive with me when l tried to talk with him about them not having repaired my vehicle. These people did nothing to my car and then allowed me to drive off under the impression that my car was fixed. I'm am a woman and was traveling alone in a state l do not reside in. They scammed me out of my money knowing that they did nothing. And once l contacted them they became upset with me!!! When l am the one who should be upset as that l am because they charged me $2,994 for nothing. Shame on you ROUNDTREE FORD!!!! YOU ARE A FRAUDULENT BUSINESS AND SHOULD BE CLOSED DOWN. There are so many bad reviews about your company that it's a disgrace that the Attorney General have not brought charges against you. City of Shreveport Louisiana you need to do a better job at what business you allow to do business in your city. Shreveport you are the gatekeepers of your city and have a responsibility to protect the citizens from this kind of fraud. They are taking people money and getting away with it. Shame on you Ford Motor Company. They say the tail is a reflection of the head. So Ford Motor Company do you agree with these bad business practices that you are allowing ROUNDTREE Ford Lincoln to continue to do. I may be a small fish in your big pond but l have a big mouth and a very small rock to fight you with. But lm going to continue to fight you until you do right by me and the mounds of other people you have taken advantage up. Shame! Shame! Shame! As for the email that you sent stating l declined your service of returning. You refused to do anything to my car and you hung up the phone in my brother face when he asked you if you would send a toll truck.. Thank you for adding more of your fraudulent lies on paper. And the documentation stating that you postponed repairing services leading me to drive off in a broken vehicle that possibly could have caused my life. More

I had a pristine 2018 F-250. Not now, took it in for service at Rountree Ford and now have a dent in the lower part of the passenger door. You would think they would not damage Not now, took it in for service at Rountree Ford and now have a dent in the lower part of the passenger door. You would think they would not damage the truck since it was bought at their dealership. More

My Service Writer was Kevin. Very personable. He took care of my recall issue dealing with a transmission shifter cable bushing. It took less time than I anticipated. 5 Star Revi Very personable. He took care of my recall issue dealing with a transmission shifter cable bushing. It took less time than I anticipated. 5 Star Review. A pleasure to have service done on my vehicle by these folks. More

If you need honest, dependable service work, this is the place to go. Karrina, my service writer, was nothing short of awesome. I had several things taken care of on my Explorer and I got a call and text ev place to go. Karrina, my service writer, was nothing short of awesome. I had several things taken care of on my Explorer and I got a call and text every step of the way. I look forward to my next service visit. More

BEWARE OF DEALERSHIP BRONCO ORDERERS :ABOLISH THE DEALERSHIP EXPERIENCE “Bronco specialist” Janet; Employee Garland, and Chris SOLD my BRONCO that we waited over a year to come in to the highest b DEALERSHIP EXPERIENCE “Bronco specialist” Janet; Employee Garland, and Chris SOLD my BRONCO that we waited over a year to come in to the highest bidder. Instead of allowing us the ample enough time and the opportunity to get PRE-APPROVED for the BRONCO; which we were so excited about; they opt to sell it for $15,000 over the asking price to some unknown person. This was done while we were in the process of getting it pre-approved. We never got a chance to see or test drive my BRONCO. We never told them we did not want the BRONCO. We were told my BRONCO would arrive in 48 hours so we begin the pre approval process. We were told by Janet that she would call us the next morning after she got word from the financing bank. Well when she called she advised us that they SOLD the BRONCO; that we PREORDERED in June of last 2021. We waited patiently during the entire process from the hard top kinks, during the numerous calls from the “BRONCE SPECIALIST” in attempt to get us to modify our order, but we were still patient and advise her that we would wait in order to have the BRONCO built exactly how we originally order it. We were patient from June 2021 until September 2022 when the BRONCE was suppose to arrive at the STEALERSHIP. WE WERE PATIENT WITH THE FORD COMPANY 1 YEAR AND 3 MONTHS BUT ROUNTREE FORD SHREVEPORT COULD NOT BE PATIENT FOR MORE THAN 24 HOURS FOR US. It would be nice if we are able to get expedited on our next BRONCO order once the order banks open again. I would have another BRONCO made exactly how we ordered the 1st one: 2021/2022 Ford Bronco with 2021 price; 4 door Oxford white Outer banks Bronco with a 2.7L engine, 10-speed automatic, 18” black machined blacked high gloss-painted aluminum wheel, roast/black cloth seats, with the mid package, and towing capability. More

Best experience ever! Danny in the tire center was knowledgeable, courteous, and accommodating. Highly recommend this dealership. They surpassed my expectations in both ti Danny in the tire center was knowledgeable, courteous, and accommodating. Highly recommend this dealership. They surpassed my expectations in both timeliness and ease of service and expertise in meeting my needs. Thank you Rountree Ford. You made the whole process simple. More

Truck was eventually fixed after 2 weeks of being at their dealership shop I was given a lot of lip service as far as taking care of me I.e gas, truck will be cleaned up Etc…. When truck was returned their dealership shop I was given a lot of lip service as far as taking care of me I.e gas, truck will be cleaned up Etc…. When truck was returned it was left with 12 miles of gas until empty again after I was told it would be filled up. Missing splash guard to oil pan was a blessing in disguise or I wouldn’t it have seen oil leaking. Possibly would have smelled it it however. None the less 4 bolts were. It tightens to the oil pan either. My mechanic tightened the oil pan to prevent further leaking. It still leaked due to intial problem not being fixed Hopefully the truck is fixed and I do not have to deal with Roundtree again. More

We had a great experience buying a vehicle from Roundtree. Everyone we dealt with was professional and friendly. Our salesman, Costa Braina, was wonderful! Roundtree. Everyone we dealt with was professional and friendly. Our salesman, Costa Braina, was wonderful! More

Jordan Lewis has been exceptionally professional and trustworthy , he’s the only reason I talk my warrantees truck to them. He stay on top of your service order and personally versifies with the mechani trustworthy , he’s the only reason I talk my warrantees truck to them. He stay on top of your service order and personally versifies with the mechanics that they work was completed and I believe he checks it himself. He not in charge Kelly McMullen is Gen. Mgr. Is his boss, wish it was the other way around . The business has to make money to survive, but based on my personal knowledge having bot a vehicle there never again & absolutely not from Wray ford in bossier city LA! So few good people means do t buy here. The complaints are not monitored, despite what you see in the responses, nor does corporate of dealership , nor ford motor company. Texas has cheaper vehicles and better mgt, yes I know that’s 100 miles from here, but to save thousands of $$$$ get off you duff. Sad but you must complain everywhere you can en mass to get true change. Jordan Lewis and a few other employees truly care about Their personal reputation and the dealerships. But the Gen Mgr is only interested sales ( they literally shift the vehicles in the parking lots several times a day to look like increased / new inventory of new and used vehicles seen it happened and asked why ( you don’t want a tire to set months in that one spot as it damage the tires with that “flat spot” and the engines must be run for at least short time frame to lubricant it and mice love to nest in cars eating the wiring- that’s why there a concrete parking lot- not for just appearances. Yes it hard work running any business, but with little integrity, honesty , your money is best spent somewhere else. Dicker the heck out of them @ beginning or end of the months , those sales quotas are very real, salesmen pay their bills of those bonus’s, but the finance Mgr and the Gen Mgr dictate, how the sales con based on total various dept incomes. Don’t sell them your used vehicle, sell it yourself and make more. Tried to tell a RN coworker, nope. She was very angry see them selling vehicle for $2,000 more than they paid her and that’s their gross profit. Your outgunned 99% of the time buying yourself, a vehicle broker can save you money , as their volume based. Or certified used cars from rental companies. Even the warranty length of time IS Negotiable by years, just always have a witness, record it, and get everything in written form on their letterhead with correct information. You just can’t win buying a new or used vehicle from them, their masters of deceitfulness, so very sad to say. Nuff said More