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Rountree Ford

Shreveport, LA

4.7
607 Reviews

8770 Business Park Dr

Shreveport, LA

71105

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Showing 607 reviews

December 22, 2020

You may see the dealer response, below. Well, Kelly McMullen has done absolutely nothing! Nothing. R is still making payments. Rountree is still making excuses and stalling. It's 4 days before Chri More

by angry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat Procell, Kent Haws, Jacqueline __, Richard ___, Kelly McMullen?
Dec 23, 2020 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for still not resolving your issue. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@group1auto.com. I look forward to speaking with you. Kelly McMullen General Manager

December 05, 2020

DO NOT BUY from Rountree Ford in Shreveport! No matter how desperate you are! Long story short: On October 9th, R bought a truck. It ran for less than 3 weeks! For 5 weeks, he has had no truck. NO More

by angry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kent Haws, Pat Procell, Richard ?, Jacqueline ?
Dec 11, 2020 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize for what you experienced with our sales team and the vehicle you purchased. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@group1auto.com. I look forward to speaking with you. Kelly McMullen General Manager

November 07, 2020

Worst service from the advisors to the mechanics.. my truck hasn't functioned properly since taking it there... They disabled my four wheel drive, not that I even use it , but they acted like they didn't More

by Chris Adkerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacqueline, AC Vance and Procell
Nov 13, 2020 -

Rountree Ford responded

Thank you for your feedback about your repairs for your truck and the 4x4 not working, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? -Kelly McMullen, GM, kmcmullen@group1auto.com

November 05, 2020

Rountree Ford had my vehicle for almost two weeks. I turned my vehicle in on Friday afternoon. I was very understanding in the wait process at the beginning in order for them to order the part and since More

by Shardy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Frazier
Nov 19, 2020 -

Rountree Ford responded

Thank you for bringing this to my attention. I apologize that your vehicle was in service longer than expected and for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@group1auto.com

September 03, 2020

The service department estimated $950 to replace brake booster on my 2013 Ford Edge. I got an email asking me to authorize the repair. 20 minutes after I gave the go-ahead, they called to say it was done. More

by kentjudkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Procell, Pascual
September 03, 2020

I have to say this is the most unprofessional car dealership in Shreveport. My husband bought a truck from them and returned it the next day because it made a loud noise. The service department said More

by cassandra97johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kent whom is very disrespectful, Kelley don’t return calls, Taz don’t know if he’s coming or going
December 03, 2019

Great People and Service Tristan in the Service Department and Michael in Sales are truly wonderful and so helpful. I would recommend Rountree Ford-LIncoln to anyone in the More

by pcriner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan G. and Michael M.
October 29, 2019

The dealership reps disappear on you immediately after the sale. I made a deal with Darrell English and specified that the down payment check be cashed a week later. I even dated the check for a week late More

by Bevo
Recommend Dealer
No
Employees Worked With
Darrell English, Christopher Magill
September 16, 2019

GREAT CUSTOMER SERVICE I would recommend this dealership to everyone in need of service and repair. Pat over the Service department is a great guy. He listened to our concer More

by MsMustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Procell (Service Manager)
July 22, 2019

YOUR SERVICE DEPARTMENT SUCKS Going to Round Tree Ford was my worst service experience in my 40 years of car ownership.Multiple phone call to Multiple service Reps. and never a ph More

by christy1997!
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
richard,mark, heather.
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