Rountree Ford

The most horrible experience I've ever had resulted in a decision to buy elsewhere. 2K payment to reserve vehicle that was delayed by approx 6 weeks. Promised 0% by sales associate in March, but Roundtree F decision to buy elsewhere. 2K payment to reserve vehicle that was delayed by approx 6 weeks. Promised 0% by sales associate in March, but Roundtree Ford (RF) failed to provide final docs for review despite repeated requests. The day before traveling in from out-of-state to complete the sale, RF advised that 0% was unavailable. This was conveyed by a rude sales manager with whom I had not spoken previously. He was so disrespectful and condescending that I ended the call. He threatened the sale the vehicle and tried to bully me into proceeding after having refused to make any attempts to honor the promise that was provided to me in writing. It was despicable behavior. Absolutely deplorable. Later I learned that no credit inquiry had been made prior to the promise by my associate. The dealer also took from 05-06-2022 to 06-23-2022 to return my 2K. I thought that doing business the right way and making a substantial down payment—much more than the 2K holding fee—merits preferred treatment, but I would have settled for normal treatment from professionals who care about their customers. More

Day 1 - arrived and three hours later told that they couldn’t help me . Earl stated the parts weren’t in . He explained that my coupon was valid , after several attempts to create baseless charges ! He couldn’t help me . Earl stated the parts weren’t in . He explained that my coupon was valid , after several attempts to create baseless charges ! He told me the $99coupon only covered brakes , I then explained I have another coupon that covers brakes and rotors . We agree for me to return the next day for work to be done . Upon arrival the next day , after wasting my time the previous day , he proceeds to tell me , that the coupon can not be applied , because sometime between this morning and when I arrived , the foreman who wasn’t there yesterday , changed the cost and assessment of my vehicle . He stated the foreman reviewed the mechanic ( who assessed ) my car on yesterday and determined the assessment wasn’t correct today . Hmm , seems really odd after I’ve already agreed upon services and coupon. The point is , they wanted to overcharge me , because I had a coupon , so he changed what needed to be done . I refuse to visit Rountree Ford again ! They lack integrity , honesty , loyalty and respect to their customers. One more thing I don’t remember his name , I’ll describe him (extremely tall , skinny and white and linky ) white male proceeded to yell and told me to leave , “ we don’t need your business “! What he did was offensive , aggressive and disrespectful and tasteless , especially to a black woman ! They are money hungry and make up expenses to cover additional monies !!!! I also filed a complaint with corporate . I filed a complaint two years ago , for technician stating my oil is changed , only to find out it hadn’t been changed ! I will not purchase another Ford ! I refuse to visit Rountree Ford More

The service advisor, Earl was professional and very helpful. He correctly identified all the issues and got them fixed in a timely manner. I only wished that Ford had given me a loaner for the time my helpful. He correctly identified all the issues and got them fixed in a timely manner. I only wished that Ford had given me a loaner for the time my F150 was under repair. More

ROUNDTREE FORD HAS ZERO INTEGRITY AND ETHICS………. * long post My son is 16 years old. He is an exceptionally hard worker! We teach our children to work hard and earn money. He saved $7000 of his O * long post My son is 16 years old. He is an exceptionally hard worker! We teach our children to work hard and earn money. He saved $7000 of his OWN money to put towards his own truck. We went to Roundtree Ford and bought the truck of his dreams after researching and shopping around for over a year. We left that dealership with the vehicle on March 31. By that Monday we had it back in the shop for a back up camera that was not working. The truck stayed in the shop for over a week before we got it back only for the cameras still not to work. Then we developed a significant shaking with the truck in a parked position during idle. We took the truck back over for another week for repair of not only the back up camera but now we needed shocks replaced leaving the service shop with another $782 spent. Well low and behold the truck still vibrates in an idol position so we decided to take it to our regular garage at Broadmoor garage and just received a call that now we need to replace the turbo chargers with parts alone costing $2000. I called over to the dealership to speak with the general manager, Kelly who was NOT very concerned about our dilemma not that I expected them to pay for it but it is the integrity that kills me. He had the nerve to tell me “well it sounds like his parents are having regrets about the purchase they made.” This mama was LIGHT UP! Y’all THIS IS WHY I DO NOT TRUST PEOPLE. This isn’t a truck for my husband this is a truck for MY BABY BOY. His dreams have been crushed, his hard work has been thwarted. He has learned really quickly that a CAR SALESMAN and it’s WORKERS AND LEADERS ARE LIARS. Save yourselves from this dealership and it’s service department! They are not worth your risk! I am so very disappointed in these people. I hope they sleep well at night bc one day the will have to give an account of their actions. More

I already sent the general manager an email. I have gotten no response so I am leaving this here. I am dissatisfied with the service I received! My car was with round tree for 3 months! I could I have gotten no response so I am leaving this here. I am dissatisfied with the service I received! My car was with round tree for 3 months! I couldn’t get a rental, they said it needed a part and when they installed it never worked, it needed a new transmission but I have to drive the broken car to ford in bossier to fix, they cannot help me. I got it over to bossier in 2hrs it was fixed! Didn’t need a transmission! I was told there’s no transmission specialist at round tree. So why was my car at roundtree for 3 months? Imagine being without your car how much of an inconvenience. Why couldn’t they offer any assistance? Well now I know never to go there! Keep going to ford in bossier. More

2002 F350 was serviced for a damaged ignition switch and punched for lock. I can understand backlog on Parts issues but it was in there about a week and when I picked it up they changed the ignition switch punched for lock. I can understand backlog on Parts issues but it was in there about a week and when I picked it up they changed the ignition switch but the selector switch on the column was showing in Reverse when it was in park. Grease was over the doors, the light cover for the door was stuck in the seat, the hood was left up and I hit the highway at 70 miles an hour and noticed it. They didn't change out the driver and passenger door lock cylinders so it went back to the shop for another 2 weeks. Then I find out a week later that the passenger door lock wasn't changed. I've got a 2022 F350 and no way I'm taking it back to that shop. If you're faithful in the least you'll be faithful in the most. More

Fast, excellent customer service, service advisors are very nice and helpful, Next time you go to get your vehicle serviced use Jordan, he’s great and let me know everything that was going on! very nice and helpful, Next time you go to get your vehicle serviced use Jordan, he’s great and let me know everything that was going on! More

Fast friendly professional service. Thank you Christina for getting my truck in and making sure that all services were done promptly and correctly. Thank you Josh for insuring that my service plan was ac for getting my truck in and making sure that all services were done promptly and correctly. Thank you Josh for insuring that my service plan was active. More

Beyond terrible I do not recommend no one to go here… unless you just wnt something you’ll fix on often… we need not knowing too much about my vehicle..not to mention never have time always working,but w unless you just wnt something you’ll fix on often… we need not knowing too much about my vehicle..not to mention never have time always working,but what’s the reason for me to pay for the vehicle every month also have a warranty but can’t seem to get it fixed.. i recently had my vehicle towed for the same issue I had 2 months after getting the vehicle,so the time they told me i needed to use my warranty.. long story short when I my vehicle made it to Honda care services my appointment was 1pm kid you not my car was there for 1 1/2 Before reached out to me to tell me that they couldn’t find my keys ALSO that the dummies pushed my car inside the work place without the key (they say) finally after we was about to end the call he wanted to tell me that they messed my hood up.. also the don’t have any rentals available.. he said I should trade it in…after he xxxxed my car up worse lol 🤦🏾‍♂️ only here in Shreveport More