Rountree Ford

Service department I had an appointment at 7 am on 4/3/2019 for 2 recall issuses. i arrived before the doors were open & was the first customer they waited on. They said I had an appointment at 7 am on 4/3/2019 for 2 recall issuses. i arrived before the doors were open & was the first customer they waited on. They said it would be be 3 to 4 hours to fix the issue. I didn"t mind waiting. After 3 hours I walked to the back and and saw my truck sitting outside. thinking it was ready i went to talk to service advisor and found out they have not even looked at my truck after being there for 3 hours, with a 7am appointment. Why have an appointment and be the first customer of the day and after 3 hours they haven"t even looked at it? i was told over the phone and when i arrived it was probably a 3 to 4 hour job. making an appointment should stop if there not going to look at your vehicle. CORPORATE should know about this!! This is not the way to run a business and treat loyal customers!! This has nothing to do with the sales people at Rountree Ford. Sam is the salesman i have used for several years and he is great. More

Airbag recall nightmare Because of the deadly Takata airbag recall and the class action suit, I was instructed to turn in my MKZ to Roundtree to be eligible for a loaner. My Because of the deadly Takata airbag recall and the class action suit, I was instructed to turn in my MKZ to Roundtree to be eligible for a loaner. My car was parked on an open lot from April through December, 2018. With the intense heat last summer, the leather dried out. The battery would not hold a charge, and two speakers split. I am out $100 for a detail, $80+ for a battery, and over $500 for speakers. They will not cover it. The bad thing is that I could have picked my car up months earlier, because the policy changed. No one contacted me. I am disappointed, because I have experienced great service before this. This was Rountree’s response to my request to have the stereo speakers, which cracked over the summer while my car was in their care for eight months, fixed. Never mind the battery that had to be replaced or the condition of the leather seats😂 We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.—Kelly McMullen, General Manager More

Service Department-I can't get a call back. I have called the service department on two occasions. Once when my car would not start to find out if the battery was covered. They promised someone I have called the service department on two occasions. Once when my car would not start to find out if the battery was covered. They promised someone would call me back in 15 minutes. No one ever called me back. So I went to Gateway and purchased a battery for $280, only to find out the following week that yes, my battery was covered and I should have not had to pay for a new one. Last week I called to speak to a service rep about the Sync system in my car. Again I had to leave a message, and as of today no one has called me back. I tried to call today and once transferred to service the phone rang and rang until it finally disconnected. More

Scam artist Drove 4 hours to pick up an explorer that was supposed to be in excellent condition. Saw tears in leather, could tell it had been repainted, cracked p Drove 4 hours to pick up an explorer that was supposed to be in excellent condition. Saw tears in leather, could tell it had been repainted, cracked plastic, and broken latches. None of this was mentioned in the week of phone calls and all the photos hid the issues! Scam artist More

Great service This is the second time we brought a vehicle from Rountree Ford had a good experience the first time and again the second time . Kenneth is a good sal This is the second time we brought a vehicle from Rountree Ford had a good experience the first time and again the second time . Kenneth is a good salesman he was helpful professional and a nice person . He got us a good deal on 2018 Ford Expedition . If anyone needs a vehicle go see Mr Kenneth More

Rip offs and horrible salesman & finance manager They really try to push you to buy their over priced vehicles. They also really push a bunch of over priced warrantys . Worst dealer experience . D They really try to push you to buy their over priced vehicles. They also really push a bunch of over priced warrantys . Worst dealer experience . Do not buy from Rountree Ford in Sheveport, LA!! More

I had a very good experience Heather is the one that help me out she is very friendly very sweet She had my papers drawn up and ready to go I was in and out very impressed thank Heather is the one that help me out she is very friendly very sweet She had my papers drawn up and ready to go I was in and out very impressed thank you very much More

Replacement of part in front end and Oil change Pat Procell diagnosed the issue with our Escape and ordered what was needed to fix the problem. Pat also did both recalls and changed the oil and rota Pat Procell diagnosed the issue with our Escape and ordered what was needed to fix the problem. Pat also did both recalls and changed the oil and rotated the tires. He is always professional and knowledgeable. I will not go to another service person. Thanks Pat!! More

Van warren was very helpful n me getting the truck I thank Roundtree Ford for letting me get my truck the team there was very kind thanks so much Van Warren he was the one that helped the most thanks s I thank Roundtree Ford for letting me get my truck the team there was very kind thanks so much Van Warren he was the one that helped the most thanks so much to everyone More

New truck purchase The salesman and finance manager both worked very hard to make our deal go smoothly. We traded in a truck and purchased another truck. They both The salesman and finance manager both worked very hard to make our deal go smoothly. We traded in a truck and purchased another truck. They both stayed late to make our deal happen More