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Rountree Ford - Service Center

Shreveport, LA

4.6
242 Reviews

242 Reviews of Rountree Ford - Service Center

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September 03, 2020

The service department estimated $950 to replace brake booster on my 2013 Ford Edge. I got an email asking me to authorize the repair. 20 minutes after I gave the go-ahead, they called to say it was done. More

by kentjudkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Procell, Pascual
December 03, 2019

Great People and Service Tristan in the Service Department and Michael in Sales are truly wonderful and so helpful. I would recommend Rountree Ford-LIncoln to anyone in the More

by pcriner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tristan G. and Michael M.
September 16, 2019

GREAT CUSTOMER SERVICE I would recommend this dealership to everyone in need of service and repair. Pat over the Service department is a great guy. He listened to our concer More

by MsMustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Procell (Service Manager)
July 22, 2019

YOUR SERVICE DEPARTMENT SUCKS Going to Round Tree Ford was my worst service experience in my 40 years of car ownership.Multiple phone call to Multiple service Reps. and never a ph More

by christy1997!
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
richard,mark, heather.
April 03, 2019

Service department I had an appointment at 7 am on 4/3/2019 for 2 recall issuses. i arrived before the doors were open & was the first customer they waited on. They said More

by John
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Hollond
February 09, 2019

Airbag recall nightmare Because of the deadly Takata airbag recall and the class action suit, I was instructed to turn in my MKZ to Roundtree to be eligible for a loaner. My More

by Catherine
Recommend Dealer
No
Employees Worked With
Trista Guendulay
January 28, 2019

Service Department-I can't get a call back. I have called the service department on two occasions. Once when my car would not start to find out if the battery was covered. They promised someone More

by geemily3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Never got them on the phone
January 18, 2018

I had a very good experience Heather is the one that help me out she is very friendly very sweet She had my papers drawn up and ready to go I was in and out very impressed thank More

by Roberts1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heathers Floyd
January 05, 2018

Replacement of part in front end and Oil change Pat Procell diagnosed the issue with our Escape and ordered what was needed to fix the problem. Pat also did both recalls and changed the oil and rota More

by Moschmidt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Procell
December 01, 2017

Repair Brought my F150 in during the late evening and before noon the next day, the problem was taken care of! Very accommodating and knowledgeable of the pr More

by Bruce5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Madison Begbie