Rountree Moore Ford | Page 10

Danielle Lee at Rountree Ford is the best service writer I've ever had the privilege of dealing with. She is quick and efficient in her responsibilities and it show thru to her great customer service. Thank I've ever had the privilege of dealing with. She is quick and efficient in her responsibilities and it show thru to her great customer service. Thank you, it was my privilege to be taken care of by a highly qualified person. She is definitely an asset to the team at Rountree Ford Lake City Fl. More

Our van started having issues as we were passing thru Lake City late in the afternoon. We were able to limp into the Ford garage. Matthew Conyers (Service advisor) diagnosed the problem and got us schedu Lake City late in the afternoon. We were able to limp into the Ford garage. Matthew Conyers (Service advisor) diagnosed the problem and got us scheduled in for first thing the next morning and had his courtesy shuttle take us to a hotel. He confirmed the diagnosis the next morning to get approval to proceed with repairs. About 2:30 he called and said it was repaired and he could send the shuttle to pick us up! Thank you So much Matthew for your professionalism and your compassion. What was a bad situation turned out a be a small inconvenience considering what a nightmare it could have been, broke down in an unfamiliar town. Thank you! Thank you! Thank you! I highly recommend this Ford Dealer and their professional team! More

I called when I got my Air Bag Recall Notice from Ford. Mathew Conyers answered my call and was extremely helpful and polite and had my part ordered quickly. Next day notified me part was in and set the ap Mathew Conyers answered my call and was extremely helpful and polite and had my part ordered quickly. Next day notified me part was in and set the appointment for me. He confirmed my appointment the day before my arrival and directed me to see Danielle as he would not be in that day. Danielle was very helpful and professional despite being very busy that morning. She got me a courtesy ride and the recall done completely satisfactory. Excellent communication and service! More

Scheduled a appointment for a recheck because brakes were failing after 3000 miles, I showed up at my appointment time and rep said they couldn't get to it at that time and needs to reschedule, he said he wo failing after 3000 miles, I showed up at my appointment time and rep said they couldn't get to it at that time and needs to reschedule, he said he would call me to reschedule and that was a couple of months ago, haven't heard a word. I took it to a different shop they found calipers were freezing up on the back and the front brakes were smoked after 3000 miles, it should've been under warranty but I couldn't get it scheduled More

I wouldn’t purchase anything from you guys, me and my husband purchased a Dodge Ram from y’all a little over a year ago and it’s been in the shop 3 times and now it’s back in the shop needing a brand new husband purchased a Dodge Ram from y’all a little over a year ago and it’s been in the shop 3 times and now it’s back in the shop needing a brand new motor which will cost 13,000.00 dollars...I will continue posting about y’all. The manager there use to wrk at kfc his name is Steven, how dare him be on commercials trying to sale a vehicle. We are paying for something we are not even able to drive....so ty but no ty. More

I HAVE PURCHASED 2 VEHICLES AT ROUNDTREE MOORE FORD, IGOT MY 1ST OIL CHANGE ON MY 2020 LARIAT AND MY TRUCK WAS QUITE DIRTY, AFTER THE OIL CHANGE I GOT MYTRUCK I LIVE IN OLD TOWN, FL. THATS LIKE 53 MILES FROM MY 1ST OIL CHANGE ON MY 2020 LARIAT AND MY TRUCK WAS QUITE DIRTY, AFTER THE OIL CHANGE I GOT MYTRUCK I LIVE IN OLD TOWN, FL. THATS LIKE 53 MILES FROM THE DEALERSHIP AND I THOUGHT THEY WOULD AT LEAST WASH MY VEHICLE, BUT SERVICE WRITER SAID THEY DONT DO THAT. SORT OF A LET DOWN CHEIFLAND FORD WASHES VEHICLES WHEN SERVICED THERE, BIG BEND CHEVY WASHES VEHICLES WHEN SERVICED THERE, AND GAINSVILLE DODGE AND LAKE CITY DODGE AND CHEIFLAND DODGE ALL WASH VEHICLES AFTER SERVICE. More

Couldn’t be more satisfied with service department!!! Front desk especially Danielle is very friendly and professional ❤️ I highly recommend them , treat you like family ❤️❤️ Front desk especially Danielle is very friendly and professional ❤️ I highly recommend them , treat you like family ❤️❤️ More

I had “services” on my Lincoln MKS they repaired my A/C and replaced 2 tires. They ordered 3 full size tires because I wanted the spare, a donut, tire replaced but they charged me for a full size tire. Als and replaced 2 tires. They ordered 3 full size tires because I wanted the spare, a donut, tire replaced but they charged me for a full size tire. Also while my vehicle was in their Care Custody and Control the driver side front speaker miraculously blew all by itself, or so they say. I called the manager of the service department and was told he was in a meeting and that the receptionist would leave a message for him as well as our a sticky note in his computer and he would call me no later than the next day. Two weeks passed and I never heard from him. I went there today and they told me my speaker was blown and that it wasn’t unusual with a black on black car. They told me that since the donut tire would cost less that the speaker would practically be paid for. I told them since the manager never returned my call and because they won’t take responsibility for messing up my speaker that I just wanted a refund and I’ll go someplace else. The service manager told the guy helping to refund me the extra tire price. The guy helping was trying to do it only to find out he couldn’t that it could only be completed on the manager’s computer so another waste of time. I would only recommend this dealership for repairs to my enemies More