Rountree Moore Ford

Maybe they're hiding the honest reviews In short I had no success with this service facility. In fact I had no success at even getting a Restricted Delivery Certified US Mail Article deliver In short I had no success with this service facility. In fact I had no success at even getting a Restricted Delivery Certified US Mail Article delivered to the Service Manager. In fact allegations and unfounded assertions opposed to the facts fly out of this facility and the only thing I can figure it is the CYA routine. Beware of Service Writers who refuse to produce the RO and simply give you back a key fob ro and no written explanations of anything at THAT time cause believe me they'll come up with so really good fabrications later on and say "we called Ford" back to the game of CYA. I found Mr Lebron to be woeful at best and less then honest one might say lacking integrity. This Dealership like others in this State has found a way to circumvent FS 501.98 by not being required by the USPS to sign for Certified Mailings, or maybe just mine. Either way I dumped the Lemon of an Explorer and be careful out there even with a class III hitch and a 6 cylinder [5,000 lbs tow rating] they'll assert you "over-towed" when only trailering 3,000 lbs then state you refused to say what you were towing. Either way remove your brake proportioning device cause these "Mechanics" think that is what is towing verses helping the woefully equipped stop even when under-towing. It's a game and a bad one at that. The next dealer asserted I towed in Overdrive so I let that insert his foot so far he couldn't retract it then I asked him to show me over drive on my Explorer [there was none] so in essence they're Fords first line of defense not you'r first line of repair(s), forget that Ford is having such issues they'll be like Micky D's soon enough you already see the consolidations next come closures. This facility lost the sale of a $60,000.00 2020 Tahoe for it's sister dealership... More

Justin Gonzales the young fella that help us was awesome. In within half a day we got the perfect vehicle for us. He was very thorough and accommodating. Same Ryan was awesome as well. He made it so easy to In within half a day we got the perfect vehicle for us. He was very thorough and accommodating. Same Ryan was awesome as well. He made it so easy to go they the finance part which normally is a pain. Thank you a lot fo a work well done. I love my new ride More

Awesome Great service, Danielle was very friendly and prompt to get vehicle in. The Recall was repaired quickly and I recieved phone call when they had comple Great service, Danielle was very friendly and prompt to get vehicle in. The Recall was repaired quickly and I recieved phone call when they had completed repair. More