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Rountree Moore Ford
Lake City, FL
548 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 548 reviews
August 28, 2020
1st time car buyer & I am VERY pleased with the service I received. Tammy Bell was very accommodating & friendly. I couldn’t be happier. She’s literally the best & made sure everything went perfect!!! I woul received. Tammy Bell was very accommodating & friendly. I couldn’t be happier. She’s literally the best & made sure everything went perfect!!! I would definitely recommend!! I got the car I’ve been wanting & at a great deal! More
by Casey2020
Employees Worked With
Tammy Bell
July 29, 2020
Maybe they're hiding the honest reviews In short I had no success with this service facility. In fact I had no success at even getting a Restricted Delivery Certified US Mail Article deliver In short I had no success with this service facility. In fact I had no success at even getting a Restricted Delivery Certified US Mail Article delivered to the Service Manager. In fact allegations and unfounded assertions opposed to the facts fly out of this facility and the only thing I can figure it is the CYA routine. Beware of Service Writers who refuse to produce the RO and simply give you back a key fob ro and no written explanations of anything at THAT time cause believe me they'll come up with so really good fabrications later on and say "we called Ford" back to the game of CYA. I found Mr Lebron to be woeful at best and less then honest one might say lacking integrity. This Dealership like others in this State has found a way to circumvent FS 501.98 by not being required by the USPS to sign for Certified Mailings, or maybe just mine. Either way I dumped the Lemon of an Explorer and be careful out there even with a class III hitch and a 6 cylinder [5,000 lbs tow rating] they'll assert you "over-towed" when only trailering 3,000 lbs then state you refused to say what you were towing. Either way remove your brake proportioning device cause these "Mechanics" think that is what is towing verses helping the woefully equipped stop even when under-towing. It's a game and a bad one at that. The next dealer asserted I towed in Overdrive so I let that insert his foot so far he couldn't retract it then I asked him to show me over drive on my Explorer [there was none] so in essence they're Fords first line of defense not you'r first line of repair(s), forget that Ford is having such issues they'll be like Micky D's soon enough you already see the consolidations next come closures. This facility lost the sale of a $60,000.00 2020 Tahoe for it's sister dealership... More
by Bad Explorering
Employees Worked With
Stephen Jones, Kendall Fairchild, Jason Lebron
May 04, 2020
New vehicle purchase Dealership was great to work with. We were able to meet face to face and test drive the vehicle we wanted. We actually were in the process of making a Dealership was great to work with. We were able to meet face to face and test drive the vehicle we wanted. We actually were in the process of making a deal on a specific Explorer ST when we found out it had already been sold. The salesman was great and located another vehicle very similar same day so the deal could proceed. More
by ms6797
Verified CustomerEmployees Worked With
Michael Kelley, Eddie Cruz
May 02, 2020
Kendall and Jason are excellent and a credit to your dealership. They took care of my recall and provided me with transportation to and from my home. dealership. They took care of my recall and provided me with transportation to and from my home. More
by RJ472
Employees Worked With
Kendall Fairchild, Jason Lebron
May 01, 2020
Danielle does a great job!!! She is honest and has empathy for her customers, She has integrity, and is an essential to our vehicle investments! empathy for her customers, She has integrity, and is an essential to our vehicle investments! More
by CAGELESS25
Employees Worked With
Danielle Thomas
April 30, 2020
I always have a great experience when I visit. The service and hospitality are top notch! Sometimes the wait is long, but I do believe it is well worth it to know that your vehicle is being taken care service and hospitality are top notch! Sometimes the wait is long, but I do believe it is well worth it to know that your vehicle is being taken care of by experienced technicians. More
by ASHANTIBB
Employees Worked With
Danielle Thomas
April 30, 2020
Very satisfied. Will continue to have my car serviced there. Completely satisfied. Danielle, was awesome. courteous & professional Thank you so much. Have always had our Ford serviced there. Thank you for all yo Completely satisfied. Danielle, was awesome. courteous & professional Thank you so much. Have always had our Ford serviced there. Thank you for all you do in this bad time. More
by PATSINGLEY
Employees Worked With
Danielle Thomas
April 29, 2020
from the moment you enter the room, he was very helpful and welcoming, overall great service! I have no complaints! From beginning to end! Awesome and welcoming, overall great service! I have no complaints! From beginning to end! Awesome More
by strozierkelly
Employees Worked With
Nicholas Wagner
April 29, 2020
Justin Gonzales the young fella that help us was awesome. In within half a day we got the perfect vehicle for us. He was very thorough and accommodating. Same Ryan was awesome as well. He made it so easy to In within half a day we got the perfect vehicle for us. He was very thorough and accommodating. Same Ryan was awesome as well. He made it so easy to go they the finance part which normally is a pain. Thank you a lot fo a work well done. I love my new ride More
by griffmep
Employees Worked With
Sam Ryan, Justin Gonzales
