Rountree Moore Ford

Service writer Santi Gala always a pleasure to deal with, he has excellent customer service. Thank you for Rountree Moore Ford Service department he has excellent customer service. Thank you for Rountree Moore Ford Service department More

Service department is very good and professional the staff is experienced and very personable answering all my questions staff is experienced and very personable answering all my questions More

I've had some bad car buying experiences but this one takes the cake! First let me say i live over an hour from this dealership. I responded to a promotional event advertising no money down and that they takes the cake! First let me say i live over an hour from this dealership. I responded to a promotional event advertising no money down and that they will take over payments on ANY vehicle. I spent all day Friday in their office waiting on paperwork... no clue why. I was shown a 2021 dodge ram and a 2023 edge as my potential vehicles. End of the day comes and we are still doing paperwork but the person we need has LEFT FOR THE DAY..... so i wait until Saturday... all day... and after 4pm I'm told come on up!!! We got you ready!! 10 minutes later... we need $1000 down...... I'm pretty mad. Monday comes, i sell my old car to get the $1000 down... call the dealer (Bryan Buonvino) who is still ready to sell me my car... come on up he says!! What kind of car is it? Someone just traded the perfect car for you 2021 HYUNDAI SANTA FE..... come on up! Get dropped off your new car is here waiting....i get there with my $1000.... to find bryan has me a 2017 hyundai tuscon with FRONT END DAMAGE!!! They got me with a bait and switch!!! And he was gonna let me get dropped off there knowing i was so far from home with no car...HE WAS ACTUALLY GOING TO FORCE ME INTO IT!!! Thank God my friend hadn't left yet! Idk if everyone has the same experience. Don't waste your precious time!! Go somewhere ANYWHERE else. You won't catch my black xxx in lake city again!! 😒 More

My service advisor was excellent. The women’s bathroom was filthy. Even the entrance door. The women’s bathroom was filthy. Even the entrance door. More

The personnel at the dealer are always friendly. They take a lot of care in doing a good and fast job on getting the service done. They take a lot of care in doing a good and fast job on getting the service done. More

The service was complete, very professional, I was shown a video of my truck and given updates of what needed attention and what was good, The service was done in exceptionally quick time. Had the works do a video of my truck and given updates of what needed attention and what was good, The service was done in exceptionally quick time. Had the works done, oil job, tire rotation and fluids checked. I was very pleased and will continue to have my truck serviced by Roundtree More Ford. This was my third service call . More

My service advisor Santiago was very professional and got me in and out in a timely manner. To date I've only had oil changes and tire rotations. I have been very pleased with ease of making appointments an me in and out in a timely manner. To date I've only had oil changes and tire rotations. I have been very pleased with ease of making appointments and the prompt service. More

My Service Advisor is FANTASTIC! Kept me advised on service status and helped me reset mileage function. Thank You Danielle. Kept me advised on service status and helped me reset mileage function. Thank You Danielle. More

We arrived at the Rest Area near Lake City and our truck stopped. Being from out of state, we looked up the Ford dealership and when we called, the said if we could get it there by 3pm they could diagnose stopped. Being from out of state, we looked up the Ford dealership and when we called, the said if we could get it there by 3pm they could diagnose it that day(Friday afternoon). Bobby was very helpful and we managed to get it towed in by 3. He was very helpful and they found the problem, ordered the parts and on Monday morning the mechanic came in at 6am to start work on it. We were able to pick it up at noon and it ran perfectly all the way to Michigan. We were very impressed by the way they helped out a stranded Michigander. Can't say enough about they way that they helped us. Everyone in the dealership was very friendly and offered to help in anyway they could. Paul Webster, Lyons, Michigan More

The service department is great not impressed with the sales people. I felt very pressured into to buying sales people. I felt very pressured into to buying More