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Rountree Moore Ford
Lake City, FL
540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 540 reviews
February 01, 2015
Excellent experience! Lori Hewett was a pleasure to work with. She was very friendly, patient, knowledgeable, and helpful throughout our whole purchase experience. She spen Lori Hewett was a pleasure to work with. She was very friendly, patient, knowledgeable, and helpful throughout our whole purchase experience. She spent the entire day with us and after we completed the sale, she spent over an hour in my new Explorer going though all of the features, such as Voice commands, Sirius radio, and navigation system. She called two days later to see if I had any questions and offered another tutorial session if needed. More
by Explorerlover
Employees Worked With
Lori Hewitt
Helpful January 28, 2015
AMAZING Ms. Lori was absolutely amazing through the entire experience! This is the second vehicle she has helped me purchase! I am only 18 and she treated me Ms. Lori was absolutely amazing through the entire experience! This is the second vehicle she has helped me purchase! I am only 18 and she treated me with such respect and professionalism. I loved my experience at roundtree Moore and with Ms. Lori! I would recommend her to anyone I ever come into contact with! More
by Callie
Employees Worked With
Lori Hewitt
January 05, 2015
Excellent Internet Sales System Response I found this young man to be very helpful and over all I feel that he went over and above the normal sales man ship. He has been here for me thru all I found this young man to be very helpful and over all I feel that he went over and above the normal sales man ship. He has been here for me thru all the transaction and the service of the vehicle. Thank you for all excellent service and the smile that went with it. I REALLY appreciate all that you have done to be of help to me thru this sale. Best wishes for a great New Year and much success. I will be recommending you to other friends and family with out hesitation. ... More
by Anita Burnette
Employees Worked With
Robin Taylor, Russ Waters
January 04, 2015
The right car...quick and easy. I spoke with Kez briefly about the car I wanted and he called me back with the car I was looking for...and the price was just right. It was a really I spoke with Kez briefly about the car I wanted and he called me back with the car I was looking for...and the price was just right. It was a really painless process. Great job to the financing dept for getting me a low rate as well. I highly recommend Kez Ford and the rest of the team at Rountree Moore. Roxanne L. More
by Roxanne L
December 31, 2014
Thrilled with my Truck Refer to my review via Edmunds Reviews for further details I did wish to say in a shorter version that I was pleased with the service from Kez Ford. Refer to my review via Edmunds Reviews for further details I did wish to say in a shorter version that I was pleased with the service from Kez Ford. I found my Toyota Tacoma via the Internet inventory link. Upon my request for further details, I received immediate response and within minutes had a quote, then consequently following up with a quote including my trade-in. I found Mr. Ford to be very knowledgeable about my particular vehicle and made me feel at ease with his friendly demeanor. Not at all the customary pushy salesman. This was my 3rd vehicle purchased from Roundtree Moore and this was by - far my best experience. I would highly recommend his service and this dealership to my friends and family. More
by Annycyn
December 19, 2014
Excellent experience I've bought two cars from Kaz Ford and it's been a very pleasant experience. No fuss, not pushy! I'll be back when I'm ready and I tell everyone to I've bought two cars from Kaz Ford and it's been a very pleasant experience. No fuss, not pushy! I'll be back when I'm ready and I tell everyone to go talk to Kaz. Geraldine Miller More
by sandyd32091
November 18, 2014
No fuss when you buy through Russ Russ Waters was patient, non-pushy, knowledgeable and very helpful both during and after my search for a used minivan to meet all my needs. He listene Russ Waters was patient, non-pushy, knowledgeable and very helpful both during and after my search for a used minivan to meet all my needs. He listened, then searched the computer and found just what I needed. Only took a few hours from start to completed sale. NO FUSS WHEN YOU BUY THROUGH RUSS! More
by Pam Bingemann
Employees Worked With
Karen Meeks, Stephen Jones, Russ Waters
November 15, 2014
excellent I brought my mother in law helped get her in a new Kia Rio ( she loves) I think I may deserve the $100 for helping get her there and purchasing a ca I brought my mother in law helped get her in a new Kia Rio ( she loves) I think I may deserve the $100 for helping get her there and purchasing a car :) Edward highly recommende honest helpful and friendly Joett More
by joett.mcquinn
Employees Worked With
Mike in finance very informative good experience, Eddie Gregory
November 05, 2014
Service department This service person was rude and cockey!! He thinks he owns this ford dealer!! Where is the bumper to bumper warranty? my mirror of my truck came off This service person was rude and cockey!! He thinks he owns this ford dealer!! Where is the bumper to bumper warranty? my mirror of my truck came off it was loose. in past few months my wife was taking to the service for oil change and tire rotation she forgot to tell them about the mirror and our life is busy with work. Then he said that because it has 27,522 miles (SO what does that have to do with it) what happened to the 36,000 miles warranty?? he kept telling me that I broke it and if I bought a new truck or not. So he emailed the ford company and they declined it! What is the warranty?? So he tells me it will cost me $113.00 why should I pay for this if I have warranty? They will lose more then me, because I will not bring my truck to do any service again... Also we been bring this truck in this service but never been charge $50.00 for a oil change Wow! I also called and left a message for the service manager and they did not return my call. Where is the customer service? More
by Dreams2016
October 31, 2014
A good car buying experience When I walked onto the car lot at Roundtree Moore dealership, I had no idea what kind of car I wanted to buy. Since they no longer made Pontiacs, whic When I walked onto the car lot at Roundtree Moore dealership, I had no idea what kind of car I wanted to buy. Since they no longer made Pontiacs, which would have been my 1st choice, I came with an open mind. I feel fortunate that I was met on the lot by Russ. We looked at many different makes & models of 2014 cars. I knew I wanted a new car. Russ was a very thorough and knowledgeable salesman - no high pressure sales talk - and he listened intently as I described my needs and wants in a car. He was very patient & helpful and directed me in the right direction as I purchased a 2014 Ford Fusion Hybrid. I would highly recommend to anyone looking to buy a new car to contact Russ, as he is a very good salesman and can make the car buying process a pleasure. More
by janet.stoerkel
Employees Worked With
Russ Waters
