
Rountree Moore Ford
Lake City, FL
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My car salesman was Nate and he was there every step o the way but if he was with a costumer Cash stepped in and I tell you that it was like a well oil machine that never missed a beat. It is great to kno the way but if he was with a costumer Cash stepped in and I tell you that it was like a well oil machine that never missed a beat. It is great to know that everyone was on the same page, it is all about the satisfaction of the costumer from start to finish. Shout out to GM Stephen, you’re a class act, thank you all once again! 🙏👍🏽💯💪🏾 More
Really outstanding service, fast, professional, Matt was great.Got us in and out. The video walkthrough raises the level of service to another level. I cannot recommend them highly enough and will return fo great.Got us in and out. The video walkthrough raises the level of service to another level. I cannot recommend them highly enough and will return for other service. More
The service department is inept. They don't run on time, the are smart-mouthed when they get a complaint. After my truck sat at check-in for over an hour, when they finally took it back they only had it for the are smart-mouthed when they get a complaint. After my truck sat at check-in for over an hour, when they finally took it back they only had it for 20 minutes, not enough time to do the work. Then they lied about me refusing filter replacements. Told me they were too busy. Horrible place for service. Will be going to Live Oak from now on, they are still concerned about customer satisfaction. More
Danielle Lee at Rountree Ford is the best service writer I've ever had the privilege of dealing with. She is quick and efficient in her responsibilities and it show thru to her great customer service. Thank I've ever had the privilege of dealing with. She is quick and efficient in her responsibilities and it show thru to her great customer service. Thank you, it was my privilege to be taken care of by a highly qualified person. She is definitely an asset to the team at Rountree Ford Lake City Fl. More
Our van started having issues as we were passing thru Lake City late in the afternoon. We were able to limp into the Ford garage. Matthew Conyers (Service advisor) diagnosed the problem and got us schedu Lake City late in the afternoon. We were able to limp into the Ford garage. Matthew Conyers (Service advisor) diagnosed the problem and got us scheduled in for first thing the next morning and had his courtesy shuttle take us to a hotel. He confirmed the diagnosis the next morning to get approval to proceed with repairs. About 2:30 he called and said it was repaired and he could send the shuttle to pick us up! Thank you So much Matthew for your professionalism and your compassion. What was a bad situation turned out a be a small inconvenience considering what a nightmare it could have been, broke down in an unfamiliar town. Thank you! Thank you! Thank you! I highly recommend this Ford Dealer and their professional team! More