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Rountree Moore Toyota - Service Center

4.8

109 Lifetime Service Reviews

1232 West US Highway 90, Lake City, Florida 32055

109 Reviews of Rountree Moore Toyota - Service Center

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November 19, 2018

"Professional and quick "

- codycorbitt74

Took care of everything I needed in a timely manner and were very helpful with all questions I had pertaining to my visit at roundtree Toyota

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Recommend Dealer
Yes
Employees Worked With
Chris Summerlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 18, 2018

"Great Service "

- Mike07

The Service Dept. at Rrountree-Moore Toyota is second to none. The Service writers are great about making sure all your needs are met. The Service Techs do great work and address any problems that your vehicle may have.

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Recommend Dealer
Yes
Employees Worked With
John Scobie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Summerlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"Fast Service"

- LUNNFAMILY

They took me in as soon as I got there. Had about a 15-20 minute wait, then my car was done. Fast and friendly service.

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Recommend Dealer
Yes
Employees Worked With
Michael Abney
November 13, 2018

"Knowledgeable and helpful staff. "

- Los31

Staff members in the service department are helpful and always provide great customer service. In addition to the great customer service my wait time is never long when I get my truck serviced.

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Recommend Dealer
Yes
Employees Worked With
Ahmed ElHage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Hector Rivas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Summerlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 13, 2018

"Great Experience"

- alott2018

Friendly, knowledgeable staff ... the young man who helped me was very accommodating and cordial, and acted in a professional manner. Overall very pleased with the service I received for my 2018 Toyota Avalon.

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Recommend Dealer
Yes
Employees Worked With
Ivan Santos
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Don’t remember the young man’s name who helped me, he was fairly tall and had tattoo arm sleeves. He did a great job!
November 11, 2018

"Not happy with OVER ONE HOUR oil change"

- QUEENJANINE56

I was VERY DISSATISFIED with the fact that it took OVER ONE HOUR to change my oil. I even had an appointment at 11:30! At 12:45 I went to see how much longer it was going to take. A young guy at the cashier's desk went to go check because no one was answering the phone. He said they were finishing up when he came back. About 5 minutes later Ivan came and gave me my paperwork. When I went to get in my van, it wasn't even vacuumed!! I went back inside and said, "Is vacuuming not s part of this service anymore?!?" I was told, "Well, we're in the middle of switching detail people." Sooooo.....it took OVER an hour to change my oil AND I didn't get the front of the van vacuumed, AND no one bothered to tell me until I got in my van. I have had a good experience before, but this one was ONE star. SO FRUSTRATED!!! AND NOT happy!!!! 😡😠

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Recommend Dealer
Yes
Employees Worked With
Ivan Santos
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 11, 2018

".Great Personnel"

- PITUCA JSCA

Heather, Chris and Mitchell are very professional, Courtesy and provide Personal Service. They are concerned about customer satisfaction. I will recommend Rountree to my friends - Thank you...

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Recommend Dealer
Yes
Employees Worked With
Heather Green
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Summerlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mitchell Summerlin
November 07, 2018

"Superb service"

- RBRID3

All the requested service work was accomplished in a professional manner. Technician Number 1742 did an excellent job. I will continue to be a repeat customer.

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Recommend Dealer
Yes
Employees Worked With
Ivan Santos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 07, 2018

"Top quality of service staff"

- LRSTEWARTSMITH

Always somehow get Mr Mitch as a rep. He is very professional and educates his customers in a way they understand. I have recommended several Toyota drivers to your store as a result of this service staff.

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Recommend Dealer
Yes
Employees Worked With
Chris Summerlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mitch Summerlin
November 06, 2018

"Superb."

- R Thayer

Always greeted by a friendly face and never a hard sell for things your vehicle doesn't need. Also a comfortable waiting area with coffee and vending machines.

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Recommend Dealer
Yes
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