Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Route 1 Chrysler Dodge Jeep Ram - Service Center
Lawrence Township, NJ
228 Reviews
228 Reviews of Route 1 Chrysler Dodge Jeep Ram - Service Center
Sort by
August 02, 2025
Service department sucks! They literally will scam you for your money and act like it's ok in this economy! Took my son car here due to the suspension system being stuck in do They literally will scam you for your money and act like it's ok in this economy! Took my son car here due to the suspension system being stuck in down mode. They told me it was one thing, I paid $1300 I got the truck back 2 weeks later it was stuck in down mode again! Took it back was told something else and paid an additional $1100. I picked the car up after them having it for 4 months(because they kept saying they didn't know what was wrong with it!)Same day I picked it up the car was stuck in down mode again! I had it towed back there and they tried charging me 2k lol They said we broke it from driving it! I said but we didn't drive it, check the mileage it was towed out of there to my house! After checking I get a call back from the service manager saying I apologize you're right etc. Now the car is there again I speak to this guy last name Patel he tells me well when you bring your car here there is several different components to each dash light we fixed 2 out of 6 when we do this we are just GUESSING which components to fix so in other words we can make you pay for 4 more services that you probably don't need but we wouldn't know until we tried them all (I have a JEEP, I took it to JEEP) why would I think the experts would be guessing? Better yet why would you even let that come out of your mouth? Like really? Fast forward 3k later I get my car back (over a year total by the way) All the while paying insurance, car rentals etc (they did provide a loaner at one point after I went off for them having the car so long for like 3 months) Anyhow my car is back still stuck in down mode and I am out of 3k3 days ago I took my car to a random mechanic he switched the suspension from air to regular meaning the car will stay one height all for less than $1,100. I can't wait to see these people in court! The parts that they supposedly fixed? Well the mechanic took those off and guess what? They were not new and each suspension bag had wholes in them which is why the car was dropping down low! So if the parts aren't new where is my 3k? Only God knows. Be careful here! More
by shakeeta20
February 14, 2024
The service department is absolutely terrible! The service that was performed on my jeep now results in needing a new engine! They told me, Sorry not our problem! After the tensioner and serpentin The service that was performed on my jeep now results in needing a new engine! They told me, Sorry not our problem! After the tensioner and serpentine belt they put on exploded 10 miles after I left their lot! Real Professional!!! More
by mmklish
Employees Worked With
Service department
May 11, 2023
Quick and easy drop off The drop off experience was pleasant quick and informative. The representative took the time to explain the work being done on my truck. pleasant quick and informative. The representative took the time to explain the work being done on my truck. More
by wcolon1@msn.com
Verified CustomerOctober 24, 2022
The service department was great. I was assisted by Laurie who was excellent wonderful and attentive thank you guys for being such a wonderful place to go. I was assisted by Laurie who was excellent wonderful and attentive thank you guys for being such a wonderful place to go. More
by JamesBolling1
Employees Worked With
Lori from service dept
July 29, 2022
The best dealership! ! Anytime I have an issue with my Jeep I am more than confident that they will fix it right the first time, and they do!!! ! Anytime I have an issue with my Jeep I am more than confident that they will fix it right the first time, and they do!!! More
by GabrielleD
Employees Worked With
Vlad
July 18, 2022
They care about serving customer's needs at Route 1 Chrysler Dodge Jeep Ram of Lawrenceville. Special thanks to Vladimir, Larry and the technicians who worked on my vehicle. Chrysler Dodge Jeep Ram of Lawrenceville. Special thanks to Vladimir, Larry and the technicians who worked on my vehicle. More
by Hector
Employees Worked With
Vladimir and Larry
June 06, 2022
I took my car to the shop, paid over 3k and the shop didn't fix anything. When I arrived to pick up my car, my car wouldn't even start. They asked me to come back the next day for them to replace the ba didn't fix anything. When I arrived to pick up my car, my car wouldn't even start. They asked me to come back the next day for them to replace the battery. And wanted to charge me additional fees. I took it to another shop which Confirmed they DIDNT DO ANYTHING. I'm so disappointed and don't recommend going here at all. More
by C. Jane
Employees Worked With
Shaun Thayer,
March 22, 2022
This dealership has been great the personal are very good and they know there jobs also they are very knowledgeable and always ask if they can help and they know there jobs also they are very knowledgeable and always ask if they can help More
by Mrlunch92
