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Route 1 Chrysler Dodge Jeep Ram - Service Center

Lawrence Township, NJ

3.3
217 Lifetime Reviews Review Dealership

217 Reviews of Route 1 Chrysler Dodge Jeep Ram - Service Center

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March 31, 2020

"Are You Kidding Me"

- jperaino

Leased a 2016 Jeep SRT from Rt 1. The salesman Vince was excellent and gave me a great deal. However thats where the great ends. Service is just totally incompetent. Their motto is...Just throw parts at it and maybe we will get lucky and fix the problem. They have no clue as to how to diagnose a problem. O got rid of the Jeep and will never br back to Rt 1.

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Recommend Dealer
No
Employees Worked With
Other Employees : Larry
April 10, 2019

"Great Service from Service Department"

- nm

Great service experience. There was some initial confusion regarding my third party extended warranty and Lori in the Service Department went the extra mile to help straighten everything out. Would definitely recommend. Thank you Lori!

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Recommend Dealer
Yes
Employees Worked With
Lori
March 01, 2019

"Happy customer"

- Jesse F

So my overall experience here has been absolutely amazing. From start to finish my needs were assessed and handled. Sydnee Keane was the service writer who helped me, she was very thorough with explaining the issue with my car and was very fair with the pricing. Hands down the best experience I've had with service over the years and will continue to do business with them for future services!

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Recommend Dealer
Yes
Employees Worked With
Sydnee Keane
February 26, 2019

"Route One Chrysler looks out for you"

- thomas_berry

I have been going to Route One Chrysler for years and they have always been very professional, courteous, and honest. Lori and Meghan in Service are the best! Their shuttle service is very convenient and allows me to drop the car off during the day. They've handled 4 of my cars over the years and I trust them very much. 5 star rating!!

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Recommend Dealer
Yes
Employees Worked With
Lori Poulsen, Meghan Dornisch
February 20, 2019

"Politeness "

- Edizog77

Sydnee was very knowledgeable and extremely curtious. She made my experience having my 2012 Chrysler Town & Country serviced painless, maybe a little enjoyable. Good job Sydnee, keep up the good work. Thanks again, Eric Granroth

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Recommend Dealer
Yes
Employees Worked With
Sydnee Keane
February 14, 2019

"Amazing service "

- Dodgeneonsrt4z

I went to dodge on route 1 because my neon srt4 was having computer problems my car was then towed to route 1 dodge. I went to the service desk where Sydney keane helped me a ton told me it was going to take up to 45 minutes and only ended up waiting 25 minutes!! I would definitely recommend route 1 dodge and asking for Sydney’s service I was in and out in no time.

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Recommend Dealer
Yes
Employees Worked With
Sydney keane
February 12, 2019

"Great Customer service"

- Snap-on

Sydnee at the service counter got my car in right away and it got done in a timely matter. Sydnee also got my other family member of my done and was help through the process.

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Recommend Dealer
Yes
Employees Worked With
Sydnee Keane
January 07, 2019

"Good dealership overall"

- nrb1225

I've been servicing my vehicle at this dealership for almost five years. I've always had relatively positive service experiences. I did experience a few issues with my most recent visit but the service manager, JP, reached out to me and has been working to resolve everything to my satisfaction.

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Recommend Dealer
Yes
Employees Worked With
Sydnee, Meghan, JP
January 05, 2019

"Happy returns "

- Dodge

Friendly ambient and good service Always received calls after service to make sure Costumer satisfactions!!!!!!! Dodge dealer located in route is being taken care of my truck since I purchase 10yrs ago!

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Recommend Dealer
Yes
Employees Worked With
January 02, 2019

"Second chance "

- Furniture guy

JP the manager was very professional Megan and Lori were lovely and on top of things witch made everything more efficient overall very happy and satisfied

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Recommend Dealer
Yes
Employees Worked With
Steve Salmonowitz
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