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Route 1 Hyundai
Monmouth Junction, NJ
2,899 Reviews
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March 16, 2011
They ran a promotion on the radio promising 30% off the dealer posted price plus $1500 cash back. That is why I drove 1.15 hours from NYC to purchase a Sonata Limited. The Good: Salesman Dave Testa kn dealer posted price plus $1500 cash back. That is why I drove 1.15 hours from NYC to purchase a Sonata Limited. The Good: Salesman Dave Testa knew his inventory inside out. He is probably the best car salesman I have encountered. He talks funny, but makes up for it with knowledge and professionalism. The Bad: Neither Dave, nor his sales manager, not the floor manager would tell me the dealer posted price so I could figure out how much I would save with 30% off and $1500 cash back. Infact they pressed me to give them the numbers I was able to negotiate at another dealer and tried to match it. But they wold not honor their promotion. The sales promotions they run are fake, and they will not honor their own advertising. Which was enfuriating. When I pointed to the Internt price or the price on the option sheet they handed me, they claimed that those were different from the dealer posted price, which to this day I still dont know. They do the hard sell, whic I expected. If you dont go for the salesman's numbers, they call in the assistant manager. If that doesnt work they call in the floor manager and try to pressure you on price. They lied about how much the car costs the dealer. I know this because I came in with a spreadsheet from carbuyingtips dot com which calculated the cost to dealer. Had they just honored their own advertising I would have bought their car. Since they didnt I purchased it in Westchester for less that they wanted. DONT GET SUCKED IN BY BS PROMOTIONS! More
by rahf
Employees Worked With
Dave Testa
Helpful March 12, 2011
The team that works for Brad Benson was over the top in all catagories!! I went in with a price from a competitor...they not only matched but I ended up with more in the car than the other dealer had offer all catagories!! I went in with a price from a competitor...they not only matched but I ended up with more in the car than the other dealer had offered. There were no hidden fee's and no BS...everything they promised they came thru on. Because I had my car and it wasn't a trade in, MY salesman delivered the car to my home personally!! I've bought alot of cars over the years...and this was the most pleasent expriance I've ever had at a car dealer!! I'm sending my friends and family there...I will be a life time customer!! Tom Ryan More
by happyguy51
Employees Worked With
Steve Landesman
March 07, 2011
I have purchased nine new cars since 1998, and helped many others with their negotiations in dealerships. After visiting several dealerships throughout NJ & NY for the car I wanted, I went into Brad Bens many others with their negotiations in dealerships. After visiting several dealerships throughout NJ & NY for the car I wanted, I went into Brad Benson merely to feel them out on the price of a 2010 Mitsubishi Evo X SE... and walked out tonight with my tenth new car. Remaining stern in my approach as always, Felix and Mike remained professional and courteous as we narrowed down the selling price to what I was comfortable paying. My career allows me the discipline to remain reserved and calm when in these situations and I was happy to see that they did not resort to antics that I have endured(but not tolerated) elsewhere. I am going to sleep tonight a very satisfied customer. More
by TypeR765
Employees Worked With
Felix and Mike
March 02, 2011
I HAVE BEEN PURCHASING VEHICLES FROM BRAD BENSON SINCE 1992. MY 2003 HYUNDAI SANTA FE WITH 90,000 MILES IS STILL SITTING IN THE SERVICE DEPT. SINCE MID JANUARY. I STILL HAVE A LEASED MITSUIBISHI OUTLAND 1992. MY 2003 HYUNDAI SANTA FE WITH 90,000 MILES IS STILL SITTING IN THE SERVICE DEPT. SINCE MID JANUARY. I STILL HAVE A LEASED MITSUIBISHI OUTLANDER FROM THEM THAT I'D LIKE TO WATCH BURN. THE SANTA FE'S ENGINE SEIZED DURING ONE OF THE BLIZZARDS. I WAS TOLD THAT THEY NEEDED TO EMAIL VARIOUS DIFFERENT PICTURES TO JOHN HOFFMAN-THE HYUNDAI REGIONAL MGR. AFTER 6 WEEKS OF EMAILS ( MR. HOFFMAN NEVER SAW MY VEHICLE), I WAS TOLD THE WARRANTY WAS DECLINED DUE TO IMPROPER MAINTAINENCE. LAURA TOLD ME THERE WASN'T ENOUGH OIL. THAT'S BUNK. I CHECKED THE OIL ALONG WITH MY PERSONAL MECHANIC BEFORE IT WAS TOWED TO BRAD BENSON. BRAD BENSON HAS THE WORST REVIEWS IN THE BUSINESS. I SUSPECT THEY TOOK PICTURES OF SOMEONE ELSE'S VEHICLE AND SENT THEM TO THIS INVISIBLE REGIONAL MANAGER. WHY THEY WOULD TREAT A RETURNING CUSTOMER LIKE ME THIS WAY I DO NOT KNOW. I HAVE SERVICE RECORDS FOR 5 OIL CHANGES IN THE PAST 12 MONTHS. THE 65,000 MILE MAINT. WAS DONE AT BRAD BENSON. THEY JUST DON'T WANT TO FIX THE TRUCK , AND HYNDAI IS GLAD TO OBLIGE!!! HELP !!!! More
by LGOETZ
Employees Worked With
LAURA IN SERVICE/ TYLER IN SERVICE
February 27, 2011
I went to dealership to possibly purchase a new car. I got swindled into a 2010 Hyundai Accent and financed for $19,000. I found out that they added an extra $1,750 to the sale price of the car for not be got swindled into a 2010 Hyundai Accent and financed for $19,000. I found out that they added an extra $1,750 to the sale price of the car for not being a Hyundai owner ($1,000) and not being Military ($750). Dealership did not send pay off for trade before due date and I keep getting phone calls from the bank for the payment. Dealership has neglected to properly register the car. Dealership unwilling to work with customer to resolve issues. DO NOT BUY FROM THIS PLACE!!!! More
by goodbiehollywood
Employees Worked With
Jarrett Hynes, Sales Manager Tom, Finance Manager Richie Vento
February 25, 2011
i came in knowing what i wanted, an elantra limited for my husband, told david what i wanted, he got the car for me, gave me a great deal, honored the discount promised, explained all the bells and whistle my husband, told david what i wanted, he got the car for me, gave me a great deal, honored the discount promised, explained all the bells and whistles to me, programmed my phone to bluetooth and bought me a diet coke!! I am happy with my experience with david and joel, and when i am ready for a new suv i will be calling on them to get me a great deal that fits my budget. By the way, hubby loves the car!! thanx guys! maryanne More
by maryanne g
Employees Worked With
david testa and joel from internet sales dept
February 23, 2011
Thank you Dave for making this the easiest, most hassle-free car purchase ever. I was not looking forward to even stepping into a dealership to purchase a much needed new car. He was kind, knowledge hassle-free car purchase ever. I was not looking forward to even stepping into a dealership to purchase a much needed new car. He was kind, knowledgeable, honest, and not pushy at all. He made me feel comfortable, answered all of my questions, and addressed all of my concerns. I would highly recommend Brad Benson! And ask for Dave!!!!! More
by MMarquardt813
Employees Worked With
Dave Testa
February 19, 2011
My sister and I both went hoping to purchase new cars. I wanted to purchase the '11 Accent. They had a nice first impression, friendly people and had a BBQ going. They took my car to appraise it while we te wanted to purchase the '11 Accent. They had a nice first impression, friendly people and had a BBQ going. They took my car to appraise it while we test drove several cars. While out on a test drive, I asked the price of the car. I was told I would have to wait to see the deal that they could work out. They wanted to sell me the Accent for 20k. I asked for the keys to my personal car numerous times while going back and forth with numbers and refused to go lower. I had been there for over 3 hours at this point and was fed up. I asked where my keys were and told them I was leaving, they refused to give me back my personal keys, and tried to keep selling me on the Accent. Finally, after a big fuse, my sister walked into the office, and asked the guy where my keys were, this guy said he had no idea and she noticed them in a cup on HIS desk. Talk about dishonesty. I was then chased into the lot by a guy claiming that "the only person above him was Brad Benson". He was still trying to work out a deal with me! As soon, as I turned out of the lot, my cell phone rang, it was the dealership still trying to sell me the car! I told them that I was not coming back and hung up 3 times! The 4th time that they called, I told them I was heading to the South Brunswick police station to file a harassment complaint... I want nothing to do with this dealership and will NEVER go back More
by brashnhopeful x3
Employees Worked With
danny
February 13, 2011
Service department person tried to overcharge my 22 years old son on unnecessary repairs he suggested. When I walked with Mitsubishi Lancer book in hands and asked explaining where he can see in book that co old son on unnecessary repairs he suggested. When I walked with Mitsubishi Lancer book in hands and asked explaining where he can see in book that company suggesting this service to be done on two years old 20K Lancer - he screamed "GET THE F..K OUT OF HERE". I opened complain with Mitsubishi on this, however not sure if they even care about. Run of this place, worse I ever work with. More
by lennyshp
Employees Worked With
Service dep manager
February 09, 2011
Best experience I ever had buying a car. Very professional staff and extremely helpful. Was impressed with how much time the salesman spent going over all the features of the car. Will highly r professional staff and extremely helpful. Was impressed with how much time the salesman spent going over all the features of the car. Will highly recommend this dealership to anyone looking to purchase a Hyundai. More
by lorib46
Employees Worked With
David Testa, Joel Aronson
