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284 Reviews of DCN Hyundai- Service Center
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May 02, 2011
First, I love my two hyundais both purchases at BB. We have a 2004 sonata and a 2009 Santa Fe. I have had no problem with the Sonata. The Santa Fe's A/C shut down last week and here is were things went do have a 2004 sonata and a 2009 Santa Fe. I have had no problem with the Sonata. The Santa Fe's A/C shut down last week and here is were things went down hill. We were told that if there was a parts problem it would be covered but if there was no issue we would be charged for diagnositics. The A/C is a sealed system so there had to be a parts or manufacturer issue. They did the test and re-charged the system but found nothing. They said the was no problem and that would be $137. I replied, "Freon does not disappear by magic! There is a leak but you didn't find it." I would have been willing to pay for the freon and 15 minutes of labor to recharge but they refused to budge. I was told to pay in full or get out and never come back. To think of all the money BB puts into TV and radio ads to attract suckers to his sleazy deals, you would think he might put 10% of that into keeping the ones he did get. The "service" manager did not even bother to talk to us. Shows you the quality of personnel they hire. Hey Brad you will not EVER have to worry that I will come back there except to waste your salesmens time. More
by murphy_ed
Employees Worked With
Service department
March 02, 2011
I HAVE BEEN PURCHASING VEHICLES FROM BRAD BENSON SINCE 1992. MY 2003 HYUNDAI SANTA FE WITH 90,000 MILES IS STILL SITTING IN THE SERVICE DEPT. SINCE MID JANUARY. I STILL HAVE A LEASED MITSUIBISHI OUTLAND 1992. MY 2003 HYUNDAI SANTA FE WITH 90,000 MILES IS STILL SITTING IN THE SERVICE DEPT. SINCE MID JANUARY. I STILL HAVE A LEASED MITSUIBISHI OUTLANDER FROM THEM THAT I'D LIKE TO WATCH BURN. THE SANTA FE'S ENGINE SEIZED DURING ONE OF THE BLIZZARDS. I WAS TOLD THAT THEY NEEDED TO EMAIL VARIOUS DIFFERENT PICTURES TO JOHN HOFFMAN-THE HYUNDAI REGIONAL MGR. AFTER 6 WEEKS OF EMAILS ( MR. HOFFMAN NEVER SAW MY VEHICLE), I WAS TOLD THE WARRANTY WAS DECLINED DUE TO IMPROPER MAINTAINENCE. LAURA TOLD ME THERE WASN'T ENOUGH OIL. THAT'S BUNK. I CHECKED THE OIL ALONG WITH MY PERSONAL MECHANIC BEFORE IT WAS TOWED TO BRAD BENSON. BRAD BENSON HAS THE WORST REVIEWS IN THE BUSINESS. I SUSPECT THEY TOOK PICTURES OF SOMEONE ELSE'S VEHICLE AND SENT THEM TO THIS INVISIBLE REGIONAL MANAGER. WHY THEY WOULD TREAT A RETURNING CUSTOMER LIKE ME THIS WAY I DO NOT KNOW. I HAVE SERVICE RECORDS FOR 5 OIL CHANGES IN THE PAST 12 MONTHS. THE 65,000 MILE MAINT. WAS DONE AT BRAD BENSON. THEY JUST DON'T WANT TO FIX THE TRUCK , AND HYNDAI IS GLAD TO OBLIGE!!! HELP !!!! More
by LGOETZ
Employees Worked With
LAURA IN SERVICE/ TYLER IN SERVICE
February 13, 2011
Service department person tried to overcharge my 22 years old son on unnecessary repairs he suggested. When I walked with Mitsubishi Lancer book in hands and asked explaining where he can see in book that co old son on unnecessary repairs he suggested. When I walked with Mitsubishi Lancer book in hands and asked explaining where he can see in book that company suggesting this service to be done on two years old 20K Lancer - he screamed "GET THE F..K OUT OF HERE". I opened complain with Mitsubishi on this, however not sure if they even care about. Run of this place, worse I ever work with. More
by lennyshp
Employees Worked With
Service dep manager
August 21, 2010
I recently purchased two new cars from this dealership. There is a safety issue that needs to be corrected on both cars; specifically the auto lock system. I contacted the service department four times ove There is a safety issue that needs to be corrected on both cars; specifically the auto lock system. I contacted the service department four times over the last 10 days, and have yet to get a response. First call-service manager out and leave message. He will return call. Never heard back Second call-service manager on break, will call back. Never called Third call-Service manager in meeting, will call back. Never called Fourth call--he is in building, but not available. Will call back. Never called. Although they think they are #1 in sales, clearly they are not in service. The attitude of the people answering calls is indifferent. I am disappointed in their lack of response to a rather simple issue. Can't help but wonder if I had a major problem what would happen. More
by jhkolmos
Employees Worked With
service dept ant Tyler Benson
