Route 18 Chrysler Jeep Dodge Ram

Horrible First let me say my sales associate was excellent as for management they are slimy, lying ,conniving crooks. I went to the dealership to purchase a 20 First let me say my sales associate was excellent as for management they are slimy, lying ,conniving crooks. I went to the dealership to purchase a 2013 Chevy Spark that was advertised on the Internet for $6,977. I had a trade-in which we negotiated to be $3,000. I then negotiated a purchase price with my sales associate who went to the manager for the Chevy spark for $6,750 which was agreed upon. I informed them that I wanted to finance the balance. I also stated I only wanted to pay for doc fees, registration and sales tax. My sales associate told me there is no other charges that that dealership charges except the ones I am willing to pay for. He came back with the total cost including dock fee registration and sales tax. There were no other fees associated with the final price. He also stated the minimum finance is $7,500 so he would give me a check for $3,000 for my trade-in and I would have to finance the entire purchase price. I decided I didn't want to finance the entire purchase price and told the sales associate I was going to take a loan from my credit union. That's when it all fell apart. After waiting a while I had a manager come to me and tell me if I wasn't financing through their dealership they couldn't make the deal at that price. I then inform my sales associate that if that's the case I will pay full price as advertised.on the internet. He went back to his manager and after I waited at least a half hour the manager came back with some lame story that they had another buyer and he was willing to pay full price plus prep charges and window etching. This dealership is a big scam and I would highly recommend to stay far away as there are other dealerships more honest. More

The worst Terrible, would never do business with them. From the moment Keith Dickinson questioned our current lease provider, asking them if we were being tru Terrible, would never do business with them. From the moment Keith Dickinson questioned our current lease provider, asking them if we were being truthful about time left on our lease, loosing his cool when ask for different payments options, disrespecting my wife in front of me and my children , when she got out of her chair, I knew we made a mistake choosing to go to Route 18 Auto. Mr Robert McCusker; No amount of price lowering would make us recommend you or do business with you. More

NEGATIVE STARS!!! This is long, but well worth your time. I have a 2013 plum crazy challenger – purchased out of state, but I’ve utilized Route 18 Chrysler Jeep Dodge This is long, but well worth your time. I have a 2013 plum crazy challenger – purchased out of state, but I’ve utilized Route 18 Chrysler Jeep Dodge for service related issues. First, there was a defect with the gas cap. I called service & was told to come in so they can take pictures in order to have it covered under warranty. I stopped in the following Saturday – at 3:02pm (service door was not locked & 2 employees at the desk) when I stated why I was there 1 employee looked at his watch & told me that they closed at 3:00pm. The other employee must have seen my face and said he would help me. He took the pics, said he would order the gas cap, and I’d get a call when it came in. 6-8 weeks later and no call. I called service & was told “yeah, its sitting here”. My next experience… received a recall notice for the engine timing chain (may fracture which can cause the engine to seize resulting in major engine damage). I called service to be told they don’t have the part in stock. I asked to be called when the part came in and was told “we don’t do that, you’ll have to check back”. My husband called back & asked why we couldn't get a call and was told “we don’t do that, we are too busy”. After requesting to speak with a manager the women said “I’ll make this one-time exception and call when the part comes in”. Two months pass and no phone call. I called and was told they had one part left. I made arrangements to drop the car off Sunday evening & was told the car would be ready Tuesday. Tuesday afternoon I called service for a status since I hadn’t heard from them. The women who answered said she couldn’t help me and would have an adviser call me. With service closing in two hours, I asked her to check on it. She became frustrated, put me on hold, and came back to tell me my car was in a bay and my engine had been removed. To sum this up (character limit here), my husband called & they had my car finished that day…however, when we got there we noticed 3 chips in the hood paint. We asked for a manager, Ben Farber, who told us they have a guy that comes in on Tuesdays that repairs scratches, chips, etc. & gave us a “We Owe” slip that specifically states “Fix paint chips in hood to customer satisfaction. At least three pointed out and acknowledged”. He told me to drop the car off Monday night, and that he would be on vacation that week but he would inform another manager that I’d be dropping it off. At approx 12 noon I received a call from Ann in service stating my car would not be repaired that day - the guy that comes in on Tues. was on vacation. So we went to pick up the car – to find it parked with the doors unlocked & the passenger window half open. We inspected the car & noticed there was now a scratch in the decal above the door handle & two light scratches on the front fender that were not there the night before. Again, we asked for a manager, Rich Warren. He said I should not have been told the repair could not be done that day, that they could have, and should have, made arrangements with the body shop they use. He promised that he would get the repair done the following day & went further to say he may drive the car to the body shop himself & he would give us a loaner car. He also said he would have the car parked inside for the night. So you can see the type of people working on cars here, when he handed the keys to the mechanic and told him to park it inside the mechanic replied “I don’t know where the f*@k you expect me to put it” (yes he did!) – I don’t think he realized I was in the room. In the end I left the car in their hands again (big mistake). At around 1:30 pm the next day I received a call from Chris Lardieri the service director. He said they would fix the decal but that was it. He denied the damage to the hood was done while the car was at the dealer, and said it was due to usual road debris, & said that all they would do is touch it up with touch up paint. As you can imagine at this point, I could see the quality of this – three big blobs of touch up paint. When I expressed my dissatisfaction (and I admit I got a little irate at this point as I would imagine anyone would) he said they now wouldn’t do any repair at all. Ben Farber and Rich Warren promised it will be repaired - misleading liars is an understatement. I picked up my car that evening and will NEVER step foot in this dealership again! They are EXTREMELY DISORGANIZED, they don’t communicate with each other AT ALL & if you read other reviews on them MY CAR IS NOT THE FIRST CAR THEY HAVE DAMAGED and tried to get away with it! THEY ARE DISHONEST LIARS!! It’s a shame organization's like this get away with screwing the consumer. We are informing Chrysler Headquarters of this dealerships poor service. Looking at some other negative reviews, the dealership responds with the typical BS and excuses and never takes responsibility for their actions. DON'T LET THEM SCREW YOU TOO! More

My experience was horrible at Route 18 due to the service d Unfriendly service department the car I bought has nothing but problems no issues with the sales department just want them to fix my car thanks . Unfriendly service department the car I bought has nothing but problems no issues with the sales department just want them to fix my car thanks . More