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Route 18 Chrysler Jeep Dodge Ram
East Brunswick, NJ
1,630 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,630 reviews
March 16, 2016
Quick & painless service Oil change and tire rotation. Quick service Richie from service is the best! I have been coming here for six years, and they always take good care of Oil change and tire rotation. Quick service Richie from service is the best! I have been coming here for six years, and they always take good care of me More
by donnyk915
Employees Worked With
Rich Warren
March 14, 2016
all around good dealership Jon Leis was a good salesmen. He listened to what I wanted and didnt try to sell me just anything. I received a good deal and he really helped me out Jon Leis was a good salesmen. He listened to what I wanted and didnt try to sell me just anything. I received a good deal and he really helped me out More
by Diesel2
March 09, 2016
Service visit I had to visit Route 18 Chrysler Jeep Dodge Ram today for service to my 2015 Jeep Patriot. The service was exceptional and Ann in the service departme I had to visit Route 18 Chrysler Jeep Dodge Ram today for service to my 2015 Jeep Patriot. The service was exceptional and Ann in the service department was a absolute pleasure to work with. Overall I will continue to visit them for any service that I need for my Jeep. More
by Steve123
Employees Worked With
Ann Schulz
March 08, 2016
Clueless people Took my car for warranty and recall work. They called me telling me my car was ready. When I picked my car up I asked them what they did and they re Took my car for warranty and recall work. They called me telling me my car was ready. When I picked my car up I asked them what they did and they replied that they did the work indicated. But I showed them that the service receipt indicated that part was ordered but not installed. They stuttered for a minute. I was about to drive a car with no work done. This dealership is understaffed. It seems more of a bad management issue. More
by aidrees
Employees Worked With
N/A
March 03, 2016
Getting the job done at all costs On what I thought would be a routine service appointment, it turned out that much more work to my Jeep Liberty needed to be done. With having importa On what I thought would be a routine service appointment, it turned out that much more work to my Jeep Liberty needed to be done. With having important places to be, Rich Warren was able to get me a rental vehicle for the day and had my service complete by the time I returned to the dealership. Rich was very accepting of my circumstance and did what he needed to get the work complete on the vehicle in the timeframe I needed. Special thanks to Rich and his team for their assistance during a time that I needed them the most. More
by rsmccarthy67
Employees Worked With
Rich Warren
February 27, 2016
Great customer service I went in for a routine oil change and check. I had an issue with my cell phone charger port. I also questioned replacement of my right rear tire rim I went in for a routine oil change and check. I had an issue with my cell phone charger port. I also questioned replacement of my right rear tire rim due to damage from the curb. I had purchased the extra tire/rim insurance from the dealership. The service dept contacted Chrysler and assured me that they will provide me with a loaner when my vehicle will be sent out to repair the rim damage. I hope they follow through on that promise. I appreciated the callout to Chrysler regarding the issue. More
by karen
Employees Worked With
Ryan Jonas
February 24, 2016
Excellent experience! Excellent buying experience! Jon Leis went above and beyond to earn my business and David in the finance department made signing all my documents pain Excellent buying experience! Jon Leis went above and beyond to earn my business and David in the finance department made signing all my documents painless! Excellent value for my trade as well! Super happy with my Renegade purchase! More
by Traci
Employees Worked With
Jonathan Leis
February 23, 2016
Starter Motor Replacement and Multiple Fluid Exchanges I bought my 2005 Jeep Grand Cherokee from this location back in December 2004 when the dealership was known as McDonagh Chrysler Jeep Dodge and have a I bought my 2005 Jeep Grand Cherokee from this location back in December 2004 when the dealership was known as McDonagh Chrysler Jeep Dodge and have always had great service from the staff working there. I was extremely pleased when the facility reopened as Rt 18 Chrysler Jeep Dodge and I found many of same people still working there. Service today is as pleasant and thorough as in the past. Rich Warren, the Service Advisor, was super busy on the day when I dropped off my Jeep. The starter motor had failed and I had long list of other work to be done. Despite the hecticness, Rich wrote up the lengthy work order (ten different items, to be exact) and got everything right on the first go-around. He is a fantastic person to deal with. Many thanks, Rich! Thank you also to Chris Spahr! He is Service Tech/Mechanic who performed all of the requested tasks. Rt 18's team gets very high marks for outstanding quality and attention to detail. Good job everyone! More
by Joe S.
Employees Worked With
Chris Spahr - Service Tech, Rich Warren
February 23, 2016
Customer satisfaction should always be first. I just want to start of by saying, I'm a 35 year old male. I own a small business, and this is my 5th Jeep. After the experience I received here... it I just want to start of by saying, I'm a 35 year old male. I own a small business, and this is my 5th Jeep. After the experience I received here... it may be my last! Last week I brought my car into this dealer to get looked at after waiting for 2 weeks for an appointment. I seem to have an electrical issue from what I understand on my end. This problem has been there since the day I picked my car up from the dealer. Upon arrival to the dealer to drop my vehicle off I was created by Joel, who immediately pointed out that my warranty was not covered at their dealer. Now it is to my understanding that each "jeep dealer" sells different "jeep" warranties! Some "jeep dealers" don't cover other "jeep dealers" warranties apperantly! This to me was some what understandable. I was actually more mad at my jeep dealer than at this jeep dealer. Immediately the associate Joel turned to "Richard" who is obviously the person in charge of the department with the issue and asked his advise about the matter. In a very rude way turned me down and offered almost zero help to any of my issues and was very poor with his attitude towards me the customer. I was pretty upset but managed to keep my cool after a long day at work and decided to investigate with my dealer before being turned down and having the problem in my car linger... Needless to say... They do take my warranty! Problem solved right? Wrong....! So they provided a loaner car which was a Chrysler 200 which is by far not a jeep.... I waited a day for my car figured the problem would have been corrected... Nope! When I retired a day late because I couldn't catch them the day before... They blamed the issues I was having with the car on me... I have installed a pair of after market LED bulbs that are made to fit the car... Needless to say what I originally brought the car in for was not addressed! My car still shimmies when I hit the gas in a very weird way, my Bluetooth is still disconnecting, my interior lights still flicker (problem I had since I picked the car up)... Yes from what they tell me this is all caused by the LED bulbs! xxxx aftermarket parts! How dare they mess up my Bluetooth! I don't know but I felt like I went to the doctor and got seen by a dentist! I do want to say that the person who did try his best to help but from what it seemed was tied was Joel. He did try and was very polite, unlike Richard who seemed very I unhappy with my excistance because I bought my jeep somewhere else! To you sir grow up! I worked in customer and sales for many years before doing what info today... And I have never treated a customer lesser simply because they weren't my customer or because of a warranty. Instead of turning me down a loyal JEEP CUSTOMER, you should have taken better care of me. But more importantly you should be doing this with all your customers, and if you are having a bad day... GO HOME! Don't ruin someone's day and then do a crappy job just because you are lazy! I had to do all the leg work just to nothing accomplished but the oil change that I could have gotten down the block for 19.99$ Shame on people like Richard who are contributing to decline in customer satisfaction of the American car industry I buy jeep because I believe in the brand and have for many years! But after this experience I am totally going Chevy next time around or even ford. If I was this persons boss I would retrain him in customer service. More
by AO1980
Employees Worked With
Rich Warren, Joel Almonte
February 18, 2016
Recall Appt I brought my Jeep Grand Cheroke Laredo in today for a recall. The Service Advisor who assisted me today was Ryan Jonas. He was extremely polite and I brought my Jeep Grand Cheroke Laredo in today for a recall. The Service Advisor who assisted me today was Ryan Jonas. He was extremely polite and courteous with a great personality. Great guy to be assisting customers!!!!!!!! Maureen Cutrone More
by Renni34
Employees Worked With
Ryan Jonas
