Route 18 Chrysler Jeep Dodge Ram - Service Center

life saver We broke down on the Jersey Turnpike on our way home to Maryland from NY. Insurance company tow line was useless. Called the nearest Jeep dealership a We broke down on the Jersey Turnpike on our way home to Maryland from NY. Insurance company tow line was useless. Called the nearest Jeep dealership and Richie was more than helpful. Got us off the turnpike step by step and in touch with a tow truck who was just as nice. They diagnosed the problem, luckily had the part in stock, reprogrammed and replaced the part within an hour and a half. The shop was extremely accommodating with our 5 year old daughter and dog. We were 3 hours from home and Richie made it clear from the start that one way or another we were taken care of and not to worry. We were so relieved to have found such an awesome shop in the middle of what could have been a disaster! More

Silver Lining. I've had nothing but trouble with my 2012 Jeep Cherokee. Recall after recall (6 total) and I found myself looking for another Jeep dealership after th I've had nothing but trouble with my 2012 Jeep Cherokee. Recall after recall (6 total) and I found myself looking for another Jeep dealership after the car dealers in Salerno Duane in Summit were more interested in upselling me than handling my repairs. My luck turned for the better when I found Ann Schulz at Route 18 Auto: Jeep Strong. She was patient, understanding, accommodating and pleasant. In my angst, I left my EZ-Pass reader in the loaner vehicle and she was kind enough to grab it for me before the car was given to another customer. She really is the epitome of customer care. Jeep has done a bad job in making the 2012 Jeep Cherokee but they did the right thing in hiring Ann Schulz. She deserves a lot of attention for turning my God-awful experience into something better. More

Service & Parts The employees I had the pleasure of dealing with today were OUTSTANDING. Ryan Jonas, John Holden & Wendy went above and beyond my expectations. I do The employees I had the pleasure of dealing with today were OUTSTANDING. Ryan Jonas, John Holden & Wendy went above and beyond my expectations. I don't usually write reviews but felt these people were really exceptional - nice to write good things about people - GREAT EXPERIENCE - this dealership will be my choice for service from now on. More

Great work, and great job of getting my warranty to cover Richie and Chris did everything they could to get a large amount of work covered under warranty. The work has all held up great so far. The work took Richie and Chris did everything they could to get a large amount of work covered under warranty. The work has all held up great so far. The work took a bit longer than ideal - 3+ weeks to get me back on the road, which is the only reason this is 4 and not 5 stars. I'll chalk that up to needing a bunch of time to work with the warranty department to cover the costs, but even so 3 weeks without my primary vehicle was a minor inconvenience. More

Excellent Service Experience. I had an excellent service experience today. I brought my car in for an oil changeand asked Rich to give me an estimate to replace my windsheild. Th I had an excellent service experience today. I brought my car in for an oil changeand asked Rich to give me an estimate to replace my windsheild. The price was better than what i was qouted from SafeLite. Rich arrsnged for a ride home and had me picked up in plenty of time to make my evening appointment. Nice job!!! More

Oil change and check up Route 18 Jeep Auto gives the best service I had my oil change done today was even able to make my appointment last minute and they call me David and h Route 18 Jeep Auto gives the best service I had my oil change done today was even able to make my appointment last minute and they call me David and had it done within 2 hours Ryan Jonas the service advisor and Rich are the best! Ryan has always helped me before even been able to get me a loaner vehicle when the service needed to be done to my car best service by him will always go back More

Route 18 Chrysler Jeep Dodge Ram Got It Done!! Called with a leaking radiator. Ann Schulz got me in quick and did everything she could to make sure I got in for service before I broke down on the s Called with a leaking radiator. Ann Schulz got me in quick and did everything she could to make sure I got in for service before I broke down on the side of the road. So thankful! She was wonderful to work with. Really cared about my service request and gave it her full attention. Once I arrived Rich Warren checked me in and was extremely helpful and got my vehicle in for service. If you need your Chrysler Jeep Dodge Ram serviced I would only recommend RT 18 for best service they got me in and got it done!!! More

Service I bought my Jeep at a Hyundai dealership, and since the day I got it I had nothing but problems. I finally brought it to Rich at Rt 18 Jeep who took a I bought my Jeep at a Hyundai dealership, and since the day I got it I had nothing but problems. I finally brought it to Rich at Rt 18 Jeep who took a look at the car, identified all of my problems, and did everything he could to get it taken care of. He's had parts replaced, he's been back and forth with the other dealership with things that need to be done, he's made endless phone calls and checks on me to make sure everything's going smoothly. I am happy to say that ONLY because of his hard work my Jeep is in good shape. The best part of all this is I did not buy my car from Rt 18 Jeep, but that didn't matter to them. They care about people, keeping them happy and keeping them safe. I look forward to going to Rt 18 Jeep for my next one, and I will recommend them to anyone and everyone! More