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Route 18 Chrysler Jeep Dodge Ram - Service Center
East Brunswick, NJ
621 Reviews
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621 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center
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February 23, 2016
Customer satisfaction should always be first. I just want to start of by saying, I'm a 35 year old male. I own a small business, and this is my 5th Jeep. After the experience I received here... it I just want to start of by saying, I'm a 35 year old male. I own a small business, and this is my 5th Jeep. After the experience I received here... it may be my last! Last week I brought my car into this dealer to get looked at after waiting for 2 weeks for an appointment. I seem to have an electrical issue from what I understand on my end. This problem has been there since the day I picked my car up from the dealer. Upon arrival to the dealer to drop my vehicle off I was created by Joel, who immediately pointed out that my warranty was not covered at their dealer. Now it is to my understanding that each "jeep dealer" sells different "jeep" warranties! Some "jeep dealers" don't cover other "jeep dealers" warranties apperantly! This to me was some what understandable. I was actually more mad at my jeep dealer than at this jeep dealer. Immediately the associate Joel turned to "Richard" who is obviously the person in charge of the department with the issue and asked his advise about the matter. In a very rude way turned me down and offered almost zero help to any of my issues and was very poor with his attitude towards me the customer. I was pretty upset but managed to keep my cool after a long day at work and decided to investigate with my dealer before being turned down and having the problem in my car linger... Needless to say... They do take my warranty! Problem solved right? Wrong....! So they provided a loaner car which was a Chrysler 200 which is by far not a jeep.... I waited a day for my car figured the problem would have been corrected... Nope! When I retired a day late because I couldn't catch them the day before... They blamed the issues I was having with the car on me... I have installed a pair of after market LED bulbs that are made to fit the car... Needless to say what I originally brought the car in for was not addressed! My car still shimmies when I hit the gas in a very weird way, my Bluetooth is still disconnecting, my interior lights still flicker (problem I had since I picked the car up)... Yes from what they tell me this is all caused by the LED bulbs! xxxx aftermarket parts! How dare they mess up my Bluetooth! I don't know but I felt like I went to the doctor and got seen by a dentist! I do want to say that the person who did try his best to help but from what it seemed was tied was Joel. He did try and was very polite, unlike Richard who seemed very I unhappy with my excistance because I bought my jeep somewhere else! To you sir grow up! I worked in customer and sales for many years before doing what info today... And I have never treated a customer lesser simply because they weren't my customer or because of a warranty. Instead of turning me down a loyal JEEP CUSTOMER, you should have taken better care of me. But more importantly you should be doing this with all your customers, and if you are having a bad day... GO HOME! Don't ruin someone's day and then do a crappy job just because you are lazy! I had to do all the leg work just to nothing accomplished but the oil change that I could have gotten down the block for 19.99$ Shame on people like Richard who are contributing to decline in customer satisfaction of the American car industry I buy jeep because I believe in the brand and have for many years! But after this experience I am totally going Chevy next time around or even ford. If I was this persons boss I would retrain him in customer service. More
by AO1980
Employees Worked With
Rich Warren, Joel Almonte
February 18, 2016
Recall Appt I brought my Jeep Grand Cheroke Laredo in today for a recall. The Service Advisor who assisted me today was Ryan Jonas. He was extremely polite and I brought my Jeep Grand Cheroke Laredo in today for a recall. The Service Advisor who assisted me today was Ryan Jonas. He was extremely polite and courteous with a great personality. Great guy to be assisting customers!!!!!!!! Maureen Cutrone More
by Renni34
Employees Worked With
Ryan Jonas
February 18, 2016
Always pleasant. Ryan Jonas is the Best! We have been clients of Route 18 for many years. From Sales to Servicing, we have always been treated with respect. Chris mana Ryan Jonas is the Best! We have been clients of Route 18 for many years. From Sales to Servicing, we have always been treated with respect. Chris managing the service area was a great choice and Ryan as a service rep is a very nice choice. He's so upbeat, friendly and gives that added care that makes you feel good. He's definitely a keeper! More
by JerseyGirls2
Employees Worked With
Ryan Jonas
February 16, 2016
Helpful My jeep battery was dead this morning. I called the dealership and when I brought the car in, I was helped by Richie who made the experience go very s My jeep battery was dead this morning. I called the dealership and when I brought the car in, I was helped by Richie who made the experience go very smoothly. More
by Suzzy110580
Employees Worked With
Rich Warren
February 15, 2016
Customer Care that Makes You Feel Appreciated We recently move to the area from NY. We have a Chrysler, a Dodge and 2 Jeeps in the family. From the very first time I visited the Service Dept Rich We recently move to the area from NY. We have a Chrysler, a Dodge and 2 Jeeps in the family. From the very first time I visited the Service Dept Rich Warren treated me like i was a valuable long-time customer. We have had all our cars serviced and the customer care is always outstanding. I am so pleased with the level of service we plan to make our next 2 new car purchases in the coming 3 - 12 months from RT 18 CJDR. More
by Anthony
Employees Worked With
Rich Warren
February 13, 2016
PHENOMENAL This service department is outstanding! Everyone is super nice. Excellent Customer Service. Rich Warren is the MAN!!!! He knows his stuff. A real p This service department is outstanding! Everyone is super nice. Excellent Customer Service. Rich Warren is the MAN!!!! He knows his stuff. A real people person. He understands how to talk to someone and respect treat them as a human not just a customer. I am truly satisfied with the whole staff and would highly recommend this place for service. It doesn't get any better. More
by Lsallen23
Employees Worked With
Rich Warren
February 09, 2016
Reliable, dependable over a very long time I've been a long time customer here for both purchasing a car and keeping the car on the road. So when my car started having electrical problems on a I've been a long time customer here for both purchasing a car and keeping the car on the road. So when my car started having electrical problems on a trip back from Florida, I called Route 18 Auto Group. They were able to get to my car quickly. Diagnosed the problem(s) and made the necessary repairs. I have every confidence in the work. I am always treated politely and although my knowledge of how cars work does not extend beyond "you turn the key and the motor starts" they always explain what needs to be done in language I can understand. More
by Jerseygirl02
Employees Worked With
Rich Warren
February 05, 2016
Customer Service Hello- We want to express our sincere gratitude for the assistance we received on Saturday, January 30, 2016. I walked into the dealership with no Hello- We want to express our sincere gratitude for the assistance we received on Saturday, January 30, 2016. I walked into the dealership with no appointment and five children. One of my children decided to slam the automatic door shut by hand, (as the door was closing by itself), causing the door to come off track. The door couldn't close completely and with children in the van, it wasn't safe to drive the car that way. After the incident, I went directly to the dealership. Mr Ryan Jonas addressed me immediately and assured me that everything would be OK. The tech Chris Cummings was knowledgeable and efficient. He showed me what the problem was and what needed to be done to get the door back on track. I cannot put into words how much we appreciate you going above and beyond with your help and expertise in solving the safety issue that we had. I have told all of my family and friends how wonderful the service department is at Route 18 Auto and how family friendly the customer service department is. I will continue to recommend Route 18 Auto due to the professionalism of all of the staff and the great customer service. Thank you again. Lisa Parone & family More
by Lisa
Employees Worked With
Chris Cummings, Ryan Jonas
February 04, 2016
THIS PLACE ROCKS I came here on a lark when my engine light came on and found it on google maps. I cannot say enough good things about the people here - Rich Warren sp I came here on a lark when my engine light came on and found it on google maps. I cannot say enough good things about the people here - Rich Warren speciffically is one of the nicest and most efficient professional people I have ever worked with. He saved the day for me and I cannot say enough how awesome their entire team was. Totally professional and fast and nice. They even found another issue with my car and fixed that up on the spot. I will not go to any other Jeep Dealer ever again. This is the only one for me! Thanks Rich! More
by katherinemcmillan
Employees Worked With
Rich Warren
February 04, 2016
Parts Advisor Staff Par Excellence! I was in the area and I drove in the early hours of the morning with rain for an hour without Heat/AC Fan from Hudson County, Northern New Jersey. I I was in the area and I drove in the early hours of the morning with rain for an hour without Heat/AC Fan from Hudson County, Northern New Jersey. I found out that the A/C & Heater Knob (P.N.#5011218AC) was cracked. I Googled for Chrysler Dealers and found RT. 18 Chrysler. Ms. Wendy Sudul was very professional, courteous and with less than 15 minutes I was done... Thank you for a wonderful experience and to top it all... The Coffee was fabulous in the service waiting area. Chris B. Union City, NJ 07087 More
by Lonerunner of Gateway Region, New Jersey
Employees Worked With
Ms. Wendy Sudul
